Mason Hotels with Swimming Pool

"Staff was wonderful, rooms and halls were very clean, breakfast offered many options. The pool was slightly older and could use a cleaning, stocking towels, etc, but otherwise very pleased with our stay. We would stay here again. "

"Bathroom was not able to close and lock. no shampoo or conditioner in shower. dirty beds entry door lock loose almost falling off. everything a mess. Bad place to stay never again"

"No one was at front desk when I arrived. I needed up having to call. Kitchen wasn’t equipped with anything to cook with. Sheets were stained:/ Did like the pool hours however the pool was too packed to swim. "

"Found bed bugs. Place reeked of smoke and dogs. Nasty stay. "

"I definitely recommend this hotel. The staff were courteous, and we were aloud to check in early and get a parking pass to go explore. The rooms were clean and the bed was comfortable. The free breakfast offered a nice variety of options. This hotel is ideally located foe those who wanted to visit the Newport Aquarium and the offerings of Newport on the Levee. You can easily walk to those locations. It's also right across the river from the Reds baseball stadium, and thanks to a pedestrian bridge, you could walk over to watch a game if you don't mind a at least a 30 minute stroll. The hotel is also just a few miles from the Cincinnati Zoo. "

"This was a very disappointing experience, especially for a Hilton property. When my friends and I arrived, we spoke with the valet attendant, Scott, because we were attending a concert and likely would not be staying overnight. We asked if we could pay the 12-hour valet rate instead of the $49 overnight rate. Rather than listening to our explanation, Scott repeatedly interrupted us and told us he would charge us twice. He then told us we could “go park somewhere else and pay a cheaper price.” The interaction felt dismissive and unnecessarily rude. Despite the interaction, we paid the valet fee and continued with our evening. When we returned from the concert around 11 PM, we attempted to shower and discovered that the water in our room was completely freezing cold. We waited and tried again, but the water never warmed up, making it impossible to shower. When we checked out, we informed Wayne at the front desk about the issue. Wayne was professional and kind, and he offered to move us to another room. However, given the earlier negative experience and the inconvenience we had already experienced, we declined and chose to leave. Wayne did explain how we could escalate our concerns. Unfortunately, when we went to retrieve our vehicle from valet, we encountered another unpleasant interaction with Matt, who was also rude when we asked if there was any possibility of adjusting the valet charge since we had not stayed overnight as we originally explained. I WOULD NEVER BOOK AGAIN."

"Room was very clean and the neighborhood was safe. We were comfortable to walk to dinner and shopping, parking in the attached garage was convenient and affordable "

"Great place to stay for the Cinci Wine Fest. Elevator to parking garage needs work! "

"Fun"