2/10 Terrible
Kuniyo
Travelled with family
21 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, we booked 2 bed option with Expedia, they only had one king bed room when we checked in. They also said they cannot refund the difference because we booked through 3rd party (Expedia).
Second, the elevators is sooooo old and were broken half of the time while 3 days we stayed there. (this hotel is like a maze.. it’s not easy to find stairs neither and the stairs are so far away!!). So good luck getting back to your room, lol
Third, housekeeping barely do any cleaning. They didn’t even take our trash.. at the end, we had mountain of trashes. Glass door to the bathroom was disgusting.
Pool is so small and depressing, our girls didn’t wanted to go in. Same goes fitness room.
And it’s a small thing but the water fountain in the lobby has “bottle option” but the bottle option is broken. So we couldn’t fill in our water bottle.
Food options is good. Many restaurants near by. Other shops (marshals..etc) are near by too.
That is the only positive side.
Staffs were nice. I also like the little “spray” for the bed. Smells so nice.
Kuniyo
Stayed 3 nights in Apr 2024