Outdoor pool, free pool cabanas, pool loungers
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Reviews of Shell Residences Apartment by Homebound

3 out of 5
Shell Residences Apartment by Homebound
Sunrise Drive, Mall of Asia Complex, Pea Road 1A, Manila, Pasay

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 5 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

SirT

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Internet would go out every 10-30 min, the work out gym was not open, my stay was 3 weeks and they only changed my sheets once and towels were replaced once. My host for the hotel was very nice and professional. Overall i would not go back to this place again. I would give this place 2 stars.
Stayed 17 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great location across the street from SM mall of Asia.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the place! The only thing is that you have to pay for the use of the amenities like their swimming pool, it should be included with your stay
Stayed 3 nights in Jan 2019
Response from vanz on 21 Feb 2019
Thank you, Hope to see you again on your future stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Avoid this place. This renter, and people renting rooms out from the Shell in general. It's really not worth the hassle, even for the low price. When you or I check in from an international flight you just want the staff to greet you and say 'Welcome, how was your flight? Here is your key, see you later.' I have never had a positive experience at the Shell. It's always the same: show up, the renter forgot you were even coming, then some clueless person greets you with: 'Oh, the room you looked at, nah sorry, here is a different one' I will never be back to the Shell. There are plenty of reasonably priced actual hotels in the area.
Stayed 2 nights in Oct 2018

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great!
Stayed 3 nights in Aug 2018
Response from Vanz on 12 Sept 2018
Thank you madam, We look Forward for your next booking with us! See you soon!

6/10 Okay

Em, Manila

Just ok for short stay
I had no problem communicating with the unit room's caretaker. It would be a lot better if the people on the reception area/front desk will be trained on greeting guests, be more pleasant because they will encounter different kinds of people from all walks of life.
Stayed 2 nights in Apr 2018
Response from vanz on 23 May 2018
Thank you for your review We shall discuss your concern to receptionist. As this serviced apartment is individually owned and managed.

8/10 Good

Michael, Sydney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The Room in Shell Residence
There was no hot water/only luke warm water for the shower. Room wasn't cleaned as promised every 4 days. Floor wasn't vacuumed properly; lots of hair from previous occupant. The floor rug was filthy. The cutlery wasn't adequately provided; only 1 butter knife. 2 tiny cups for coffee/tea; had to buy our own. Wardrobe/cupboard was like the one someone disposed on the road side. There was no safe to store our passports and cash.
Stayed 20 nights in Jan 2018
Response from vanz on 13 Feb 2018
hi sir, Thank you for review. We shall improve our services and room cleanliness.

6/10 Okay

Patrick, Thailand

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Convenience residence
Place is convenience surround with many of restaurant and convenience store and especially neat SM mall of Asia .Big swimming pool and traveling is not the problem from Airport
Stayed 3 nights in Jan 2018
Response from Vanz on 23 Jan 2018
Thank you for your review.

10/10 Excellent

Edith, los angeles california USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it
It was a wonderful experience the place is awesome and I am pretty sure that the place is 100% is very recomended
Stayed 9 nights in Nov 2017
Response from vanz on 8 Jan 2018
hi Madam, Thank you for wonderful review. See you again on your future stay. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great service, very accommodating. Well looked after. Great views from balcony.
Stayed 3 nights in Jun 2017
Thank you for your review. See you again on your future stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay at Shell Residence again on my next visit. The staff are great, clean room and facilities.
Stayed 16 nights in Jun 2017
Response from gio on 9 Jul 2017
Thank you for your review. See you again on your future stay.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience here
Everything was great. Someone came and showed us to the room within a few minutes of us arriving, even though we had given them the wrong arrival time. The room was very comfortable, everything worked, the WiFi was good, the kitchen was well equipped and it was all clean. Check out was as quick and easy as check in.
Thank you for your review. See you again on your future stay.

8/10 Good

Jim, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying Close To The MALL
Shell Residences is the closest living space to Mall of Asia. One can walk to the mall in less than 10 minutes. I will stay there again.

4/10 Poor

Alex, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel but a service apartment
Nice location near to Mall of Asia but this is not a full fledge hotel just a condo rented out by the owner for extra income. No room amenties and services such as toilet rolls, no water and worse still water heater was not working.

6/10 Okay

pang

Disliked: Staff & service
Shell residences stay is acceptable
Great location walking distance to mall of asia and mall of asia arena. The microwave short-circuited whenever it's turned on for more than a minute. There's no automatically daily room tidy up service available unless prior instruction is given. Hair drier comes with three pin plug therefore must have an adapter to use it. Big nice pool but is chargeable which is not mentioned upon booking. The Tv size is much smaller compared to the one shown at it's room booking catalogue.

10/10 Excellent

Marc T, Boaton Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay real close to the Nall of Asia
Great value for the money ! Hotel is extremely clean and well taken care of . I highly recommend this place if your interested in a clean , comfortable and great located Manila location.
Response from Gary on 28 Jan 2017
thank you for your review sir! Hope to see you again in your future stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
a condo, not a hotel
it is important to know that this isnt a hotel. the condos are small and poorly equipt. to be honest my feelings were very different upon leaving than when I got there. the initial shock of how tiny the rooms are, is hard to get over. I just arrived from a hotel room that was larger. and then you're given a bar of soap, two towels and a roll of toilet paper for your stay, and you're on your own. we went to the store and bought more TP and shampoo. but the two towels were always wet between showering and the pool. also, I believe not having a sponge and dish soap sends the message not to use their kitchen. so I didn't. that being said, the agent named gary seemed genuinely concerned to make this work. we switched rooms to something more agreeable without an argument and he was nice about the whole thing. I found my way across the street to the mall which has plenty of food, stores, and an imax. the pool is excellent there and you could spend the whole day just hanging out there, which I did more than once. lots of happy people there at the pool! so in the end...I had a good time and left with good photos and good memories. I just warn to keep your expectations in line if you think you and your family can crash there with lots of room, and to use the kitchen without you bringing along your own linen supply, food, soaps and such. you are renting a small square footage with minimal support. but it is modern, clean, and happy. also beware, each apt has different cable tv channels

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
特に問題なかったが中国人だらけだった。
Stayed 7 nights in Apr 2019
Response from vanz on 28 May 2019
thank you for your nice review. See you on your future stay.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2019

2/10 Terrible

JUBONG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시는 않감
바퀴벌레 개미 등 발레가 너무 많고 가격대비 다른곳과 급이 너무 떨어진다
Stayed 1 night in Jun 2018

2/10 Terrible

Ryo

Disliked: Staff & service, property conditions & facilities, room comfort
最悪に近い
一切アメニテイーがなく、トイレペーパーもないほど。サービスはゼロ。 小さなゴキブリが出るなど、清潔感も最低に近い。エアコンがうるさい。 25平方メートルあるとはとても思えない狭さ。
Stayed 4 nights in May 2017

10/10 Excellent

Jason, Québec,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical
Close to airport and mall of asia.. nice room and good wifi

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personel courtois et disponible
Proximité de tous services endroit securitaire bon resto,
Response from General Manager on 10 Feb 2017
Thank you for your review sir, we will try our best to give best customer service and affordable place to stay for our guest with clean and pleasant room.