The property was okay, but it did not feel like a 5-star hotel experience. The luggage deck was not clean when I walked in. The toiletries, particularly the shower gel, seemed diluted.
I'm not sure if this property supports sustainability, but when I asked for water refill, the front desk person said they could give more bottled water (single-use plastics). They didn't have water refilling station. So I then asked if I could get a glass pitcher. I was served with a stainless pitcher, the one used in restaurants by servers, not glass pitchers that we now often see in a lot of hotels. This was a disappointment for a "5-star" hotel.
Also, the buffet breakfast was a major letdown. Most of what I had tasted bland and uninspired. The sushis looked like those display, plastic models you see in restaurant fronts - dry, unappetizing, almost inedible. Nobody was touching them when I was there. Coffee tasted like they were brewed from a machine that hasn't been cleaned in a month. The supposedly "fresh" breads (sourdoughs) looked styrofoam-dry. I left Cucina after just 15minutes, and did not avail of their free breakfast the next day. It's that disappointing.
Finally, most of the staff I encountered lacked warmth and enthusiasm. There were probably only 2 staff members who smiled and greeted me during my entire stay. The rest seemed unhappy in their job. I just chalk it up to bad timing since it's New Year's Day and the day after. But hospitality should have no bad timing.