Reception

Reviews of Go Hotels Plus Mandaluyong

3 out of 5
Go Hotels Plus Mandaluyong
UG/F, Robinsons Cybergate Plaza, EDSA cor. Pioneer Street, Mandaluyong, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 186 reviews" "
Rating 8 - Good. 78 out of 186 reviews" "
Rating 6 - Okay. 47 out of 186 reviews" "
Rating 4 - Poor. 14 out of 186 reviews" "
Rating 2 - Terrible. 8 out of 186 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Randy

Liked: Cleanliness
Disliked: Staff & service, amenities
I was put in a room on the 6th floor but wasn't told there is a canteen above my room so I heard a lot of chairs dragging on the floor and people walking above. Then in the morning, there was a lot of construction noise going on outside. Finally, parking is not free, ended up paying 120 pesos even though I had a 120 voucher for parking from the hotel. Room was clean but no soap in dispenser or free toothbrush/bar soap. Will not recommend this Go Hotel location.
Stayed 1 night in Dec 2023
Response from Ais on 9 Dec 2023
Dear Randy,Mabuhay from Go Hotels Mandaluyong!We appreciate you taking the time to give us your feedback. It is with sincere regret that we note your dissatisfaction with our facilities. Rest assured that our hotel is doing all efforts to upgrade our services and we hope that you can be with us to witness it. We hope we will have the pleasure of serving you again soon.Happy To Care Always,Go Hotels Mandaluyong - Hotel Operations

6/10 Okay

James

Liked: Staff & service
Since mall has been shut down you have to walk a good while to get to the nearest restaurant
Stayed 1 night in Nov 2023
Response from Mark, Hotel Operations on 5 Jan 2024
Thank you so much for taking the time to write a review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our team was able to exceed your expectations. And we apologize for any inconvenience caused during your stay. Rest assured that we take all feedback seriously and will work to address the issues you raised. We hope to have the opportunity to improve your experience in the future. We appreciate your feedback and hope to welcome you back soon! Warm regards,Mark, Hotel Operations

10/10 Excellent

Daisy Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Daisy Gladys

Stayed 1 night in Oct 2023

4/10 Poor

Aniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
person who attended us was nice ,room was worn down ,before in 2017 was like new also it was alot of people around ,but now the mall is gone and less people make it less safe
Stayed 2 nights in May 2023

10/10 Excellent

myrna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is knowledgeable about their business and very professional on their own action. Thanks everyone for making us feel at home. Hope to see you all again next time ❤️
Stayed 1 night in Feb 2023
Response from Ella, Hotel Operations on 7 Apr 2023
Dear Myrna,All of us at Go Hotels Mandaluyong would like to offer our sincere thanks for your delightful review. We are so happy that you had an excellent stay with us because that's exactly what we wanted for you.We hope to have the pleasure of serving you again soon!

8/10 Good

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Soap dispenser in the shower didn’t work
Stayed 3 nights in Feb 2023
Response from Ella - Operations on 9 Feb 2023
Dear Jocelyn, we sincerely apologize for the inconvenience we"ve caused during your stay but rest assured that the concern you've brought will be accounted for immediately. Thank you for staying with us and we truly hope you will give us another chance to serve you again.

10/10 Excellent

Rodolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property’s location is excellent because it’s close by malls and other areas like mrt station. In terms of housekeeping I’m missing the blanket sheet for my bed as only duvet was available which is quite inconvenient especially the a/c isn’t cold enough and using the duvet is too much/heavy. But otherwise it’s ok with complementary bottles of water inside
Stayed 1 night in Dec 2022

8/10 Good

Ludy, England, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for me as it is close to all amenities. This was also my second time to have stayed in this hotel so I can recommend. I would like to extend my gratitude to all the staff. Thank you and God bless-
Stayed 5 nights in Mar 2020
Response from Jess, Hotel Operations on 16 Mar 2020
Dear Ms. Ludy, Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Go Hotel Mandaluyong. We look forward to serving you for many years to come!

10/10 Excellent

Verified traveller

Liked: Staff & service
Everytime we come home to the PhilipppinesGo Hotels Mandaluyong serves as our 2nd home. Nothing can beat that feeling.
Stayed 1 night in Feb 2020
Response from Michelle, Hotel Operations on 16 Feb 2020
Dear Valued Guest, Thank you very much for leaving a positive review of Go Hotel Mandaluyong. We are honored that you chose us to be your second home here in the Philippines. We truly appreciate your feedback and we hope to have the pleasure of serving you again soon.

8/10 Good

James Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jess, Hotel Operations on 26 Dec 2019
Dear James, Thank you very much for reviewing our property. We truly appreciate your feedback and we hope to have the pleasure of serving you again soon. Warm regards, Jess, Hotel Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will Stay Again! Nice location, accessible to everything.
Stayed 8 nights in Dec 2019
Response from Jess, Hotel Operations on 17 Dec 2019
Dear Valued Guest, We would like to offer our personal thank you for giving Go Hotel Mandaluyong a perfect rating. We thank you for your support and look forward to serving you again soon. Warm regards, Jess, Hotel Operations

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
General
The hotel is conveniently located. Room is rather small but clean. One shortfall is the room does not have a closet .
Stayed 3 nights in Dec 2019
Response from Jane, Hotel Operations on 13 Dec 2019
Dear Valued Guest, Thank you for sharing your recent experience with us at Go Hotel Mandaluyong. Both of your comments, the positive and the constructive ones are valuable to us. We highly value your suggestions and rest assured that the management is working on improving our facilities and we hope you can be there to witness the improvements. Regards, Jane, Hotel Operations

10/10 Excellent

J VENTURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Jane, Hotel Operations on 23 Nov 2019
Dear J Ventura, Thank you for leaving us with an awesome rating! We look forward to serving you again soon. Regards, Jane, Hotel Operations

4/10 Poor

William

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
this hotel is clean and has very professional staff who are cordial and attentive. However the facilities are in an awkward place and difficult to get to which makes catching a cab very hard. Also the rooms are very small and have no place for you to unpack your suitcase suitcase. I would not stay at it again.
Stayed 3 nights in Nov 2019
Response from Jess, Hotel Operations on 21 Nov 2019
Dear Mr. William, Thank you for sharing your recent experience with us at Go Hotel Mandaluyong. We truly appreciate your commendation about our staff, they are one of our most valued assets. Having said that, I'm sure that they would be willing to extend their help in assisting you to hail a cab should you need one. I'm sorry to hear that you are quite disappointed about the size of our rooms. The room area varies between 18-23 sq.m which is bigger than what most budget hotel in the area offers. Nevertheless, we are continually making renovations in order to maximize our spaces and we hope you can visit us again soon to witness the improvements. Warm Regards,

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too noisy. No facilities for tea, coffee, food. It's only an expensive sleep over.
Stayed 3 nights in Nov 2019
Response from Jane, Hotel Operations on 20 Nov 2019
Dear Henry, Greetings from Go Hotel Mandaluyong! We sincerely appreciate you taking your time to send us your feedback. This is important to us. We do apologize for not providing you what you needed but we're pleased to inform you that we're on the process of upgrading our rooms to add more of what our guests want and we hope you can be there to witness the improvements soon. Regards,

4/10 Poor

Mary Jun

Stayed 1 night in Nov 2019

6/10 Okay

Alexander, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I like the cleanliness of the hotel. I just didn't like that they don't have much of appliances inside their room. They only have TV and safe. They don't have hair blower, electric kettle and refrigerator.
Stayed 3 nights in Oct 2019
Response from Jess on 10 Oct 2019
Hi Alexander, Thank you for the positive feedback regarding our cleanliness. We're pleased to inform you that we're on the process of upgrading our rooms to add more of what our guests want and we hope you can be there to witness the improvements soon. It was our pleasure to host you and we look forward to your next visit. Regards, Jess, Hotel Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Manager on 18 Sept 2019
Dear Valued Guest, Thank you for taking the time to rate our hotel! We look forward to serving you again soon. Regards, Belle, Hotel Operations

2/10 Terrible

Teresita S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry I was it able to use my booking
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Stayed 1 night in Aug 2019
Response from Jess, Hotel Operations on 25 Aug 2019
Dear Valued Guest, Thank you for taking the time to rate us. We appreciate the confidence you have placed in us and we hope to serve you again in the near future! Kind regards,

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was nice it was clean, friendly and overall great would defiantly stay again.
Stayed 7 nights in Aug 2019
Response from Jess, Hotel Operations on 25 Aug 2019
Dear Matt Thanks for taking the time to write a review of Go Hotel Mandaluyong. We are so thrilled to hear such good feedback from you and we hope to see you again soon! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 6 nights in Aug 2019
Response from Michelle, Hotel Operations on 20 Aug 2019
Hi, anonymous, Thank you for your wonderful feedback! I hope we can serve you again!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Belle, Hotel Operations on 14 Aug 2019
Dear Valued Guest, We sincerely appreciate you taking your time to rate us! Can you tell us about more on your recent stay? We would love to serve you again at our hotel. Regards, Belle, Hotel Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I like its location next to Robinsson's Mall. I like the secured atmosphere with the househelp and security attendants almost present 24 hrs . I like the friendly and courteous staff. I also like the fact I was able to store my luggage while I went to travel out of the city for 4 days knowing it was in a secure place and no charges for storage. Of course I have to return to the Hotel to continue my stay. At one time I had to move to another floor because the warm water is not available on my floor. But overall, I will stay again at this location if i were to look for a place in Mandaluyong.
Stayed 3 nights in Jul 2019
Response from Manager on 2 Aug 2019
Dear Valued Guest, Thank you for giving us the opportunity to serve you. As we strive to excel in our industry, we are honored to have amazing guests like you. Would you mind sharing your experience with us to your friends and family too? :) We hope to have the pleasure of doing business with you for many years to come. Regards, Belle, Hotel Operations

10/10 Excellent

Nami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Great location and malls nearby. Staff were very friendly & helpful. Will return! -happy guest
Stayed 7 nights in Jul 2019
Response from Jess, Hotel Operations on 22 Jul 2019
Hi Nami, We are thrilled to know that you enjoyed your stay with us! We thank you for your support and hope we will have the pleasure of serving you again soon. Regards,

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Jess, Hotel Operations on 21 Jul 2019
Dear Valued Guest, Thank you for choosing Go Hotels Mandaluyong as your hotel choice. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019
Response from Jess, Hotel Operations on 8 Jul 2019
Dear Valued Guest, We are delighted to learn that you enjoyed your stay at Go Hotels Mandaluyong. Would you mind recommending us to your friends who are about to visit the area too? Thanks again and we look forward to welcoming you back! Regards,

8/10 Good

sanandreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Nice comfortable bed. A/C worked too well! TV was useful. Free wifi allowed me to work. Across the road from supermarket. Train station close by. . Traffic noise esp horns can be heard all the time.(was on 5th floor). Part of life in Manila. I tuned it out.
Stayed 3 nights in Jun 2019
Response from Jess, Hotel Operations on 22 Jun 2019
Hi sanandreas, We appreciate you taking the time to give us a review. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Jess, Hotel Operations on 22 Jun 2019
Dear Valued Guest, Thank your for the generous rating! It was a pleasure to serve you at Go Hotel Mandaluyong and we look forward to welcoming you back very soon.

10/10 Excellent

Kanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay Good service Helpful staff
Stayed 4 nights in Jun 2019
Response from Jess on 19 Jun 2019
Hi Kanu, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thanks again and we look forward to welcoming you back.

8/10 Good

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer services!!!
Stayed 5 nights in May 2019
Response from Manager on 7 Jun 2019
Hi Ms. Helen, Thank you for giving us the opportunity to serve you. As we strive to excel in our industry, we are honored to have amazing guests like you. We look forward in serving you again on our hotel. Regards, Belle, Hotel Operations

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Michelle, Hotel Operations on 2 Jun 2019
Hi, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

jam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and near malls.
Stayed 1 night in May 2019
Response from Michelle, Hotel Operations on 2 Jun 2019
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Marie Antonette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Jess, Hotel Operations on 16 May 2019
Hi Marie Antonette, Thank you for staying with us! It was a pleasure to have served you and we look forward for your next visit!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location is good/ so difficult to park your car no priority for hotel guess
Stayed 1 night in May 2019
Response from Jess on 22 May 2019
Dear Sir/Madam, We appreciate you taking your time to give us your feedback. We do apologize for any inconveniences that you have encountered during your stay with us. Rest assured that we will continuously upgrade our services and we look forward for you to witness it. We hope to serve you again soon!

8/10 Good

User23, Lucena City

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
It’s conveniently located - near malls and the MRT station. However, I’ve spotted a cockroach in the room :(
Stayed 1 night in Apr 2019
Response from Michelle, Hotel Operations on 28 Apr 2019
We appreciate you taking your time to give us your feedback. Rest assured that your concerns on our facilities are well-noted and our management is exerting all efforts to maintain our standards and upgrade our services. We hope we will be having the pleasure of serving you again soon.

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Michelle, Hotel Operations on 28 Apr 2019
We appreciate you taking your time to give us your feedback. We hope we will be having the pleasure of serving you again soon.

8/10 Good

Mike, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities
The pros ‘ helpful staff and clean rooms , very near Robinson’s mall short walk opens at 10 Am . Close to all transportation and grab taxi . There is a mini mart next to hotel for quick things if needed . Very affordable. TV channels are good , good size TV and hot showers . Con’s internet during my stay wasn’t very good poor signal , disconnections . Could be a random problem but using load / cellular was faster and stable . Otherwise for the price it was good . Take note booking online is cheaper as they charge 1,900 at desk . Overall I’m impressed with the cleanliness.
Stayed 2 nights in Apr 2019
Response from Manager on 27 Apr 2019
Dear Mike, Thank you for taking your time to give us your feedback. We appreciate all the good remarks that you have included in your review. We apologize for the inconveniences you have encountered on our wifi connection but rest assured that we will properly addressed the issue on the concerned department. We hope to serve you again soon! Regards, Belle, Hotel Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay/overnight only
Floor tiles were moving when you step on them. No slippers and no free coffee. Aircon is good and easy to checkin/check out
Stayed 1 night in Apr 2019
Response from Manager on 27 Apr 2019
Dear Sir/Madam, We appreciate you for taking your time to give us your feedback. It is with much regret we read about the unfortunate circumstances of your recent stay at our hotel. Rest assured, we will be doing the necessary checking on all our facilities. We hope to have the pleasure of serving you again, soon! Regards, Belle, Hotel Operations

8/10 Good

Mila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Manager on 27 Apr 2019
Dear Mila, We appreciate you taking your time to rate our hotel. We hope to see you again soon! Regards, Belle, Hotel Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Manager on 27 Apr 2019
Dear Sir/Madam, We appreciate you taking your time to rate our hotel. We hope to see you again soon! Regards, Belle, Hotel Operations

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is excellent for the price. It is a nice place if you just want a place to sleep. It is close to Robinson's forum and easy to get a ride. Don't expect a 5 star hotel treatment though. It is a basic hotel. Will definitely chose this hotel again.
Stayed 2 nights in Apr 2019
Response from Go Hotels on 14 Apr 2019
Dear Ms. Josefina, Thank you for choosing us for your stay. Your kind words will certainly motivate us all to keep up the good work. We thank you for your continuous support and look forward to serving you again soon.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from Manager on 27 Apr 2019
Dear Vincent, We appreciate you taking your time to rate our hotel. We hope to see you again soon! Regards, Belle, Hotel Operations

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019
Response from Manager on 27 Apr 2019
Dear Sir/Madam, We appreciate you taking your time to rate our hotel. Tell us more of what you think and we will be happy to assist you. We hope to see you again soon! Regards, Belle, Hotel Operations

10/10 Excellent

chean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is always clean but the place to eat is too hot, the air conditioning is not working, I ask one of the staff since I arrived but they told me it was broken, and it has been in maintenance on my 2 weeks stay. Other than that, the place is cute and the staff are all polite and always greet you. Thank you all.
Stayed 12 nights in Mar 2019
Response from Jess, Hotel Operations on 25 Mar 2019
Hi Chean, Thank you for your kind words continuous support despite our air conditioning problem. Hopefully we can fix it in no time. We look forward to serving you again soon on a much refreshing lobby.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Jess, Hotel Operations on 25 Mar 2019
Hi Ivy, Thank you for the generous rating! Come back and see us soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Karen, Hotel Operations on 13 May 2019
Hi Anonymous, Thank you for the generous rating! Come back and see us soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Karen, Hotel Operations on 13 May 2019
Hi Anonymous, Thank you for sparing your time rating Gohotels Mandaluyong. We hope you enjoyed your stay. Come back and see us soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing.. planning to stay in this hotel once i will be in back
Stayed 2 nights in Jan 2019
Response from Eunice on 3 Feb 2019
Dear Valued Guest, We appreciate you taking the time to send us feedback. We are delighted that you enjoyed your stay with Go Hotels Mandaluyong and we are looking forward to serve you again. -Eunice, Hotel Operations