Egyptian cotton sheets, premium bedding, memory-foam beds

Reviews of Trafford Hall Manchester, Trademark Collection by Wyndham

4 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 74 out of 216 reviews" "
Rating 8 - Good. 47 out of 216 reviews" "
Rating 6 - Okay. 37 out of 216 reviews" "
Rating 4 - Poor. 33 out of 216 reviews" "
Rating 2 - Terrible. 25 out of 216 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Fariha

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater wasn’t working I stayed for 3 days and was given a electric heater which took hours to heat up the room to a normal temperature I then gave my takeaway to the receptionist to put in the fridge where they threw it in the bin
Stayed 3 nights in Apr 2024
Response from Roshan Thomas on 20 Apr 2024
I'm sorry to hear about your experience with the heater and the mishap with your takeaway. It sounds like you had a frustrating stay. We sincerely apologize for the inconvenience caused by the heater not functioning properly and for the misunderstanding with your takeaway. Your feedback is incredibly valuable to us, and we will use it to improve our services and prevent similar issues from occurring in the future.Thank you for bringing these matters to our attention.

2/10 Terrible

Katherine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room had a strong backed up drain smell and moths.
Stayed 3 nights in Apr 2024
Response from Sanjana on 16 Apr 2024
We're truly sorry to hear about the drain smell and moth issue you encountered during your stay. This is definitely not the experience we aim to provide our guests with. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured, we're taking immediate action to address these concerns and ensure they're rectified promptly. Your feedback is invaluable to us, and we'll use it to improve our services going forward. We hope for the opportunity to regain your trust and welcome you back for a much more pleasant stay. If there's anything else we can assist you with, please don't hesitate to contact us directly.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Roshan Thomas on 10 Apr 2024
Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. If you have any feedback or suggestions on how we can further improve our services, please feel free to share. We're always looking for ways to better serve our customers. Thanks again for choosing us!

10/10 Excellent

Danté

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Roshan Thomas on 7 Apr 2024
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support. If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious clean rooms with decent showers
Stayed 1 night in Mar 2024
Response from Roshan Thomas on 31 Mar 2024
Dear Laura,Thank you for your kind review! We're thrilled to hear that you enjoyed our spacious and clean rooms, along with our decent showers. Providing a comfortable and hygienic stay is always our top priority, and it's wonderful to know that we met your expectations. We hope to welcome you back soon for another enjoyable experience!Regards,Roshan Thomas

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Manchester, specially if you are going there for a game at old Trafford. The walk was easy and convenient. Staff was clear and well prepared to take care of their guests.
Stayed 2 nights in Mar 2024
Response from Roshan Thomas on 23 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for attending a game at Old Trafford. Our team works hard to ensure that our guests have a comfortable and memorable experience, so it's wonderful to know that our staff's clarity and preparedness made a positive impression on you. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

aidan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a 2 night stay at the hotel. The staff were friendly and welcoming. Rooms were well furnished, modern quiet and comfortable. Only 2 minor criticism. Pay more attention to cleaning of the grout in the showers and provide better quality toilet roll. If this had been better 5 star all round. I would definitely come back.
Stayed 2 nights in Mar 2024
Response from Roshan Thomas on 16 Mar 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff friendly and welcoming, and that you enjoyed the modern and comfortable furnishings of our rooms.We appreciate your constructive criticism regarding the cleanliness of the grout in the showers and the quality of the toilet roll. Rest assured, we take guest feedback seriously, and we will address these areas promptly to ensure a more enjoyable experience for our guests in the future.We're thrilled to know that despite these minor issues, you would still consider returning to our hotel. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back and provide you with a five-star experience in every aspect of your stay.

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were lovely. We will definitely stay again
Stayed 2 nights in Mar 2024
Response from Ajay on 11 Mar 2024
Dear Lily,We're delighted to hear that you enjoyed your stay with us at the Trafford Hall Hotel! Thank you for taking the time to share your positive feedback. We aim to provide a clean and beautiful environment for all our guests, and we're thrilled that we succeeded in meeting your expectations. We hope to welcome you back again in the future! Regards, Ajay Kolayil Reservations Team

6/10 Okay

Ayaz

Travelled with family and small children
Liked: Staff & service
Friendly staff. Rooms a bit of date
Stayed 1 night in Feb 2024
Response from Roshan Thomas on 22 Feb 2024
"Thank you for your kind words regarding our friendly staff; it's wonderful to hear that they made your stay enjoyable. We appreciate your feedback regarding the rooms and apologize for any inconvenience caused. Rest assured, we continuously strive to improve our facilities and ensure our guests have a comfortable experience. We hope to welcome you back soon and offer an even better stay."

4/10 Poor

Nusrat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Roshan Thomas on 28 Feb 2024
Thank you for taking the time to review our service. We appreciate your feedback and are glad to hear about your experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help.

6/10 Okay

Steven

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed in the cottage area of the hotel in a separate building. The place was uncomfortably warm and had to open all the windows even during the night. Which, being so close to a tram line was incredible noisy. Walls were paper thin and could hear other guests in rooms adjacent. Staff were lovely and friendly
Stayed 2 nights in Feb 2024
Response from Roshan Thomas on 21 Feb 2024
It sounds like you had a mixed experience at the cottage area of our hotel, and I appreciate you taking the time to share your feedback. I apologize for the discomfort caused by the temperature and noise issues you encountered during your stay. We understand the importance of a comfortable and peaceful environment for our guests and will certainly address these concerns to ensure improvements are made. It's heartening to hear that you found our staff to be lovely and friendly; we strive to provide exceptional service despite any shortcomings. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

jane, Hullbridge

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A lot of money for not a lot. The room was second class and smells of damp. The furniture and condition of the room is poor in bedsit status. The bathroom was nearly functional. The staff were very pleasant people to talk to. Breakfast was adequate. I will never return to this venue
Stayed 1 night in Feb 2024
Response from Roshan Thomas on 18 Feb 2024
It's disheartening to hear that your experience fell short of expectations during your stay. We truly apologize for any inconvenience caused by the room's condition and any discomfort you encountered. Your feedback is invaluable, as it highlights areas for improvement, particularly regarding room quality and maintenance. However, we're pleased to hear that you found our staff pleasant and breakfast adequate. We'll take your comments seriously and work diligently to address the issues you've raised. Thank you for sharing your thoughts, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside miss sells the inside which is rather immaculate and beautiful and clean. The benches outside don’t look Ohio’s and truly representative of the inside and the entrance through reception.
Stayed 1 night in Feb 2024
Response from Roshan Thomas on 9 Feb 2024
Thank you for your feedback. We appreciate your perspective and are glad to hear that you found the interior of our establishment to be immaculate and beautiful. We understand your concern about the appearance of the benches outside not accurately representing the inside of our venue. We'll certainly take your comments into consideration and explore ways to enhance the external presentation to better reflect the quality of our interior spaces. Your input helps us improve, and we hope to provide an even better experience for you in the future. Thank you for choosing us and for taking the time to share your thoughts!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and very welcoming staff
Stayed 1 night in Feb 2024
Response from Roshan Thomas on 9 Feb 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Matt

Stayed 1 night in Feb 2024
Response from Roshan Thomas on 21 Mar 2024
Dear Matt,I wanted to extend my heartfelt thanks for taking the time to share your positive feedback. Your kind words truly made our day here at the Trafford Hall Hotel.We're thrilled to hear that you had such a wonderful experience with us. Providing excellent service and exceeding our customers' expectations is always our top priority, and it's incredibly rewarding to know that we've succeeded in delivering that to you.Your support means the world to us, and we're grateful for the opportunity to serve you. If you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're always here to help!Once again, thank you for choosing the Trafford Hall Hotel. We look forward to serving you again in the future.

6/10 Okay

Darren

Travelled with family
Cottage room was not part of the main building and looked tired. Room was actually ok but there was a sign that clearly stated no smoking and the corridor stank of smoke. Position of room meant the outside light was shining into room overnight. Bathroom was good and the breakfast was great
Stayed 1 night in Jan 2024
Response from Roshan Thomas on 9 Feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room itself to be satisfactory and that you enjoyed our breakfast offerings.Regarding your concerns, we apologize for any inconvenience caused by the smoke odor in the corridor. We take our no-smoking policy very seriously and will address this issue promptly to ensure a more pleasant experience for our guests in the future.We also apologize for the disturbance caused by the outside light shining into your room overnight. We'll explore options to mitigate this issue, such as installing blackout curtains or adjusting the positioning of the lights.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Adil

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and overall service. Workers were very nice and respectful. They helped with all issues and sorted everything out, even gave us late checkout because of our car breaking down. Recommend this Hotel for the price and customer service, we are very satisfied with our stay and hope to stay again in the future.
Stayed 2 nights in Jan 2024
Response from Ajay on 28 Jan 2024
Dear Adil,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our room and overall service excellent. Our team takes great pride in providing a high level of customer service, and it warms our hearts to know that our efforts have left a positive impression on you.We are delighted that our staff members were able to assist you with any issues that arose during your stay. It's our commitment to ensure our guests have a comfortable and memorable experience, and we're glad we could address your concerns promptly. Offering a late checkout due to your car trouble was the least we could do, and we appreciate your understanding.Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If there's anything specific you enjoyed about your stay or if there are areas where we can further improve, please feel free to share your feedback. We value your input and strive to make each guest's experience exceptional.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of hosting you again.Warm regards,

6/10 Okay

Teng

Travelled with family
Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Roshan Thomas on 27 Jan 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.Dizeof room good for stay and rest
Stayed 2 nights in Jan 2024
Response from Ajay on 21 Jan 2024
Dear Peter,Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us. Best Regards, Ajay Kolayil Reservations Team

8/10 Good

H S

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Roshan Thomas on 27 Jan 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

George Tinashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Roshan Thomas on 18 Jan 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a leaky floor. And fhe shower wouldnt drain. And the area around was rough
Stayed 1 night in Jan 2024
Response from Roshan Thomas on 17 Jan 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us continually improve our services. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your concerns have been carefully noted, and we are actively working on addressing the issues you raised to ensure a more enjoyable experience for our future guests. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements. If you have any further details or suggestions you would like to share, we would be grateful for the opportunity to discuss them further. We genuinely hope to have the chance to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we strive for.

8/10 Good

Harris

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roshan Thomas on 17 Jan 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel . We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

2/10 Terrible

Zubda

Travelled with family
Liked: Staff & service
Disliked: Amenities
Nice and clean the beds were not comfortable as it was 2 single beds made into one bed , there was a dog barking outside for hours and then people just talking really loud we couldn’t sleep the staff was lovely
Stayed 1 night in Jan 2024
Response from Roshan Thomas on 17 Jan 2024
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input as it helps us to continuously improve our services.We're delighted to hear that you found our staff lovely; however, we are sorry to learn about the issues you encountered that affected your overall experience. We sincerely apologize for the discomfort caused by the beds being made into one and the disturbances from the barking dog and loud conversations.Please rest assured that we take your comments seriously, and we will address these concerns with our team to ensure that steps are taken to prevent a recurrence. We value your feedback and use it as an opportunity to make the necessary improvements.We hope you will give us another chance to provide you with a more enjoyable and restful stay in the future. Thank you again for choosing to stay with us, and we appreciate your understanding.

8/10 Good

KA MAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised breakfast
Breakfast is nice
Stayed 1 night in Dec 2023
Response from Roshan Thomas on 4 Jan 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, room comfort
Great budget friendly alternative
Fast check in, free room upgrade and good parking. Clean and spacious room. I will consider again in the future. Team stop on a couple of minutes walk away, ideal for getting into Manchester quickly
Stayed 2 nights in Dec 2023
Response from Roshan Thomas on 4 Jan 2024
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

4/10 Poor

George

Business traveller
Disliked: Staff & service, property conditions & facilities
Not quite what I expected. However is was manageable
Stayed 2 nights in Dec 2023
Response from Roshan Thomas on 4 Jan 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us continually improve our services. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your concerns have been carefully noted, and we are actively working on addressing the issues you raised to ensure a more enjoyable experience for our future guests. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements. If you have any further details or suggestions you would like to share, we would be grateful for the opportunity to discuss them further. We genuinely hope to have the chance to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we strive for.

4/10 Poor

Chi Yin

Travelled with group
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Roshan Thomas on 8 Dec 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us continually improve our services. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your concerns have been carefully noted, and we are actively working on addressing the issues you raised to ensure a more enjoyable experience for our future guests. On a positive note, we're pleased to hear that you found our staff friendliness, location, and amenities to your satisfaction. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements. If you have any further details or suggestions you would like to share, we would be grateful for the opportunity to discuss them further. We genuinely hope to have the chance to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we strive for.

6/10 Okay

Dave

Stayed 1 night in Dec 2023
Response from Roshan Thomas on 8 Dec 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent rating is for wonderful reception staff. My room wasn't ready at check-in time but they explained why (outwith their control) and offered complimentary drink/food discount etc. which was appreciated but not required. I would definitely stay again.
Stayed 1 night in Nov 2023
Response from Roshan Thomas on 28 Nov 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

6/10 Okay

Sinead

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
We was situated in the cottage which is OUTSIDE of the hotel. The place smelt like cigarettes and felt quite unsafe. There was a lot of hair on the pillows and duvet sheets. Wouldn’t visit again.
Response from Roshan Thomas on 23 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate both your positive comments and your concerns. Your kind words motivate us to continue providing exceptional experiences for all our guests. At the same time, we deeply regret that we fell short of meeting your expectations in certain aspects. We sincerely apologize for any inconveniences you experienced during your stay. We have shared your comments with our team to address the issues you mentioned. Rest assured, we are taking proactive measures to improve in the areas you highlighted. We truly value your business and hope you will consider giving us another opportunity to serve you better in the future. Once again, thank you for your feedback. We appreciate your honesty and look forward to welcoming you back for a much-improved experience.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roshan Thomas on 21 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate both your positive comments and your concerns. Your kind words motivate us to continue providing exceptional experiences for all our guests. At the same time, we deeply regret that we fell short of meeting your expectations in certain aspects. We sincerely apologize for any inconveniences you experienced during your stay. We have shared your comments with our team to address the issues you mentioned. Rest assured, we are taking proactive measures to improve in the areas you highlighted. We truly value your business and hope you will consider giving us another opportunity to serve you better in the future. Once again, thank you for your feedback. We appreciate your honesty and look forward to welcoming you back for a much-improved experience.

4/10 Poor

Dion

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Roshan Thomas on 21 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate both your positive comments and your concerns. Your kind words motivate us to continue providing exceptional experiences for all our guests. At the same time, we deeply regret that we fell short of meeting your expectations in certain aspects. We sincerely apologize for any inconveniences you experienced during your stay. We have shared your comments with our team to address the issues you mentioned. Rest assured, we are taking proactive measures to improve in the areas you highlighted. We truly value your business and hope you will consider giving us another opportunity to serve you better in the future. Once again, thank you for your feedback. We appreciate your honesty and look forward to welcoming you back for a much-improved experience.

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Roshan Thomas on 5 Nov 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel . We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Cheap stay
Pleasant enough stay. Room was very spacious and the beds were huge! Not in the best of areas and hotel was a little run down. That being said, for the price paid it was completely acceptable
Stayed 1 night in Oct 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate both your positive comments and your concerns. Your kind words motivate us to continue providing exceptional experiences for all our guests. At the same time, we deeply regret that we fell short of meeting your expectations in certain aspects. We sincerely apologize for any inconveniences you experienced during your stay. We have shared your comments with our team to address the issues you mentioned. Rest assured, we are taking proactive measures to improve in the areas you highlighted. We truly value your business and hope you will consider giving us another opportunity to serve you better in the future. Once again, thank you for your feedback. We appreciate your honesty and look forward to welcoming you back for a much-improved experience

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel.We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with friendly staff
Stayed 1 night in Oct 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel.We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Leidiane

Stayed 1 night in Oct 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel.We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service
Food was good but there us no communication between staff and manager clearly needs getvthus right as our table was reserved but we had no table. The waiters where constantly looking confused and getting orders wrong. But food was worth waiting for. Hitel nice on in side but in a run down area with nothing around it . Clean . Room nice.
Stayed 1 night in Sep 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate both your positive comments and your concerns. Your kind words motivate us to continue providing exceptional experiences for all our guests. At the same time, we deeply regret that we fell short of meeting your expectations in certain aspects. We sincerely apologize for any inconveniences you experienced during your stay. We have shared your comments with our team to address the issues you mentioned. Rest assured, we are taking proactive measures to improve in the areas you highlighted. We truly value your business and hope you will consider giving us another opportunity to serve you better in the future. Once again, thank you for your feedback. We appreciate your honesty and look forward to welcoming you back for a much-improved experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel.We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
I liked the original look of the front of the building, but the rooms were not sound proof, so could here noisy neighbours n the trams. Staff were pleasant and friendly
Stayed 2 nights in Sep 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel.We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

10/10 Excellent

Danny

Stayed 1 night in Sep 2023
Response from Roshan Thomas on 28 Oct 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel.We truly appreciate your feedback, and we're delighted to hear that you had a great experience with us. It's wonderful to know that you enjoyed your stay with us and that our hotel met your expectations. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests, and your kind words are a great motivation for us to continue our efforts. We're glad to hear that you found our rooms clean and comfortable, and that our staff made you feel welcome. We take pride in our team's dedication to ensuring that every guest has a memorable and enjoyable stay. Your feedback is invaluable to us, and it's a testament to our commitment to delivering exceptional guest experiences. We look forward to the opportunity of hosting you again in the future, and we'll do our best to make your next stay even more enjoyable. Once again, thank you for choosing our hotel and for sharing your positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out to us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good breakfast, disappointing cottage
We stayed in the cottage and it felt very dark and dated, in need of some TLC. It was certainly not a 4 star experience. The breakfast was good, although the coffee not great! It was very full though so felt perhaps there was something we were missing. Would stay again as it is convenient for visiting family but would try the main building next time!
Stayed 1 night in Sep 2023
Response from Roshan on 2 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that there were also some areas where we fell short of your expectations. We appreciate your constructive criticism and we will take your comments into account as we continue to strive to improve our services and facilities. We're sorry that we were not able to provide you with a completely satisfying experience during your stay. If you have any specific suggestions or concerns that you would like us to address, please do not hesitate to contact us directly so we can work towards resolving them. We value all of our guests and we want to make sure that each and every one of them has a memorable and enjoyable stay with us. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future and exceed your expectations.

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Roshan Thomas on 17 Sept 2023
Thank you so much for taking the time to share your positive review of your recent stay at our hotel. We are thrilled to hear that you had such an enjoyable experience with us! It's wonderful to know that you appreciated our comfortable accommodations, friendly staff, and convenient location. Our team takes great pride in providing top-notch service, and your kind words are a true testament to their hard work and dedication. We are delighted that you found our amenities and facilities to your liking. We strive to create a comfortable and memorable experience for all our guests, and your feedback reaffirms that we are on the right track. Your recommendation means the world to us. We genuinely hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you again for choosing our hotel, and we look forward to welcoming you back soon!

10/10 Excellent

Mollie

Stayed 1 night in Sep 2023
Response from Roshan Thomas on 6 Sept 2023
Dear Mollie Thank you so much for taking the time to share your wonderful review of your recent stay with us at the Trafford Hall Hotel. We are absolutely thrilled to hear that you had such a positive experience with us! Your kind words regarding our services and facilities have brought smiles to the faces of our entire team. We strive to create memorable and exceptional experiences for all our guests, and it's truly rewarding to know that we succeeded in making your stay special. We are delighted that you found our staff to be attentive and friendly. Providing exceptional customer service is one of our top priorities, and we'll be sure to pass on your compliments to the team members who made your stay even more enjoyable. It's great to hear that you found our rooms comfortable and well-appointed. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests feel right at home. We truly value your feedback, as it helps us to continuously improve and enhance our services. Your appreciation means the world to us, and we cannot wait to welcome you back for another exceptional stay in the future. If there's anything else we can assist you with or if you have any specific preferences for your next visit, please do not hesitate to let us know. Our team is always here to ensure you have an amazing experience with us. Once again, thank you for choosing Trafford Hall Hotel for your stay, and we eagerly await the opportunity to serve you again soon.!!!

4/10 Poor

Nicole

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Roshan Thomas on 6 Sept 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that there were also some areas where we fell short of your expectations. We appreciate your constructive criticism and we will take your comments into account as we continue to strive to improve our services and facilities. We're sorry that we were not able to provide you with a completely satisfying experience during your stay. If you have any specific suggestions or concerns that you would like us to address, please do not hesitate to contact us directly so we can work towards resolving them. We value all of our guests and we want to make sure that each and every one of them has a memorable and enjoyable stay with us. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

Jeffrey, Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late, so we didn't get a chance to explore the area. Hotel and staff were great. Food was excellent.
Stayed 1 night in Sep 2023
Response from Roshan Thomas on 2 Sept 2023
Thank you so much for taking the time to share your wonderful review of your recent stay with us at the Trafford Hall Hotel. We are absolutely thrilled to hear that you had such a positive experience with us! Your kind words regarding our services and facilities have brought smiles to the faces of our entire team. We strive to create memorable and exceptional experiences for all our guests, and it's truly rewarding to know that we succeeded in making your stay special. We are delighted that you found our staff to be attentive and friendly. Providing exceptional customer service is one of our top priorities, and we'll be sure to pass on your compliments to the team members who made your stay even more enjoyable. It's great to hear that you found our rooms comfortable and well-appointed. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests feel right at home. We truly value your feedback, as it helps us to continuously improve and enhance our services. Your appreciation means the world to us, and we cannot wait to welcome you back for another exceptional stay in the future. If there's anything else we can assist you with or if you have any specific preferences for your next visit, please do not hesitate to let us know. Our team is always here to ensure you have an amazing experience with us. Once again, thank you for choosing Trafford Hall Hotel for your stay, and we eagerly await the opportunity to serve you again soon!

8/10 Good

Andy, Lanigan

Liked: Staff & service
Property needs an uplift.
Stayed 1 night in Aug 2023
Response from Roshan Thomas on 30 Aug 2023
Thank you so much for taking the time to share your wonderful review of your recent stay with us at the Trafford Hall Hotel. We are absolutely thrilled to hear that you had such a positive experience with us! Your kind words regarding our services and facilities have brought smiles to the faces of our entire team. We strive to create memorable and exceptional experiences for all our guests, and it's truly rewarding to know that we succeeded in making your stay special. We are delighted that you found our staff to be attentive and friendly. Providing exceptional customer service is one of our top priorities, and we'll be sure to pass on your compliments to the team members who made your stay even more enjoyable. It's great to hear that you found our rooms comfortable and well-appointed. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests feel right at home. We truly value your feedback, as it helps us to continuously improve and enhance our services. Your appreciation means the world to us, and we cannot wait to welcome you back for another exceptional stay in the future. If there's anything else we can assist you with or if you have any specific preferences for your next visit, please do not hesitate to let us know. Our team is always here to ensure you have an amazing experience with us. Once again, thank you for choosing Trafford Hall Hotel for your stay, and we eagerly await the opportunity to serve you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Clean and well presented. The room wasn't ready on check in. We were offered an alternative room as we had a party very soon after check in. The room was smaller than expected but clean. Bed was two singles put together. It felt like we were rolling into the gap all night. For a one night stay, it was okay. Felt like a lot of money for a very small space.
Stayed 1 night in Aug 2023
Response from Roshan on 25 Aug 2023
Thank you so much for taking the time to share your wonderful review of your recent stay with us at the Trafford Hall Hotel. We are absolutely thrilled to hear that you had such a positive experience with us! Your kind words regarding our services and facilities have brought smiles to the faces of our entire team. We strive to create memorable and exceptional experiences for all our guests, and it's truly rewarding to know that we succeeded in making your stay special. We are delighted that you found our staff to be attentive and friendly. Providing exceptional customer service is one of our top priorities, and we'll be sure to pass on your compliments to the team members who made your stay even more enjoyable. It's great to hear that you found our rooms comfortable and well-appointed. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests feel right at home. We truly value your feedback, as it helps us to continuously improve and enhance our services. Your appreciation means the world to us, and we cannot wait to welcome you back for another exceptional stay in the future. If there's anything else we can assist you with or if you have any specific preferences for your next visit, please do not hesitate to let us know. Our team is always here to ensure you have an amazing experience with us. Once again, thank you for choosing Trafford Hall Hotel for your stay, and we eagerly await the opportunity to serve you again soon!

4/10 Poor

Chloe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Roshan on 25 Aug 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you enjoyed some aspects of your stay, but we're sorry to hear that there were also some areas where we fell short of your expectations. We appreciate your constructive criticism and we will take your comments into account as we continue to strive to improve our services and facilities. We're sorry that we were not able to provide you with a completely satisfying experience during your stay. If you have any specific suggestions or concerns that you would like us to address, please do not hesitate to contact us directly so we can work towards resolving them. We value all of our guests and we want to make sure that each and every one of them has a memorable and enjoyable stay with us. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future and exceed your expectations.