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Reviews of Quayside Hotel

3 out of 5
Quayside Hotel
1 Jalan Merdeka, Malacca City, Malacca

Reviews

7.0

Good

Rating 10 - Excellent. 52 out of 240 reviews" "
Rating 8 - Good. 78 out of 240 reviews" "
Rating 6 - Okay. 63 out of 240 reviews" "
Rating 4 - Poor. 31 out of 240 reviews" "
Rating 2 - Terrible. 16 out of 240 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Eamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Superb, central location. Good sized rooms with great view of river, but the rooms are showing obvious signs of age. Sound proofing practically non existent. With some simple renovation this would make a fantastic hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

MD SHANURRUZZOHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice and cheap hotel. Beside the hotel is the Police HQ and the other side is the Melaka River. The staff were friendly and the rooms come with basic complimentary breakfast like noodles, curry puff, egg, cake etc. Nice for a light breakfast. Its a small hotel, I think around 30 rooms or so. If you choose the room beside the river, you can have a nice view and very small balcony. Ours was facing the Police HQ. It can get noisy during the weekend due to night market which close at 12 midnight. walking distance to jonker walk and to the mega mall. They is a restaurant beside the hotel which usually open in the evening. Lot of places to eat nearby.
Stayed 2 nights in Mar 2024

8/10 Good

Nel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Basic hotel but charming. The industrial design of the hotel sets it apart from the other hotels. The location is strategic for sightseeing. Jonker walk at the left, you are in the heart of the Red Square and Mahkota Parade at the right side. It got the fantastic view of the Malacca river with boats parked in front. Wait for the sunset view. We will book again in our next stay.

10/10 Excellent

Abdul Rasyid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, close to the main attraction. The view is also beautiful, make sure choose the river view, worth every penny
Stayed 1 night in Feb 2024

8/10 Good

Zalanni

Travelled with family
-
Stayed 2 nights in Jan 2024

6/10 Okay

Nicholas

It was d
Stayed 2 nights in Jan 2024
Response from Front Office Department on 12 Jan 2024
Dear Sir,Your comment and feedback is important to us. We hope to serve you again. Thank You.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It s ok for 1-2 night near of night life noce spot around
Stayed 1 night in Dec 2023

6/10 Okay

SITI HAWA, Kulai

Stayed 1 night in Dec 2023

6/10 Okay

Hongpun

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Guest,Thank you for staying with us. We appreciate your comment and feedback. We hope to serve you again. Thank you.

4/10 Poor

meb

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly like many other hotels, this one too needs a lot of upgrades, however I always rate a hotel by cleanness and service. While the staff are very helpful, the cleanness can be better.As for the breakfast , its an absolute dismisal. Please have tour prepared eggs in a warmer and ,what about slices of bread with a toaster ? Eggs can not be consumed by itself. Pay attention to the dire needs of repairs and cleaniness.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Thank you for staying with us. Your comment and feedback is very important and we take it very positive for our improvement. We hope to serve you again. Thank you.

10/10 Excellent

Abdullah

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Thank you for staying with us. Your comment and feedback is important to us. We hope to serve you again. Thank you.

6/10 Okay

christine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Note, this is an inexpensive basic hotel. Suitable if you just want a place to shower and sleep. The amenities are adequate, the room was comfortable enough and both bedroom and bathroom are clean but run down. Some maintenance issues such as dripping faucet in the bathroom, curtains not hung properly due to missing hooks, a dent on the night table. Air conditioner on the room added to comfort.
Stayed 2 nights in Sep 2023

8/10 Good

hafizul azril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Aug 2023
Dear Hafizul,Hope you have enjoy your stay wiyh us in Melaka. Your kind feedback is very important to us. Hoping to serve you again. Thank you.

6/10 Okay

Yongwei

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Allyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the room with the river view! Very nice and cozy vibe. The room is also comfy enough to stay in. The water bidet however was a bit weirdly functioning but it was fine. The receptionist was very friendly as well!
Stayed 1 night in Mar 2023

10/10 Excellent

Noreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance to tourist place ..
Stayed 2 nights in Jan 2023

8/10 Good

lee

Travelled with family
Location is near to Jonker and Mahkota Parade shopping center. There is limited parking lot in front of the hotels for those who drive.
Stayed 1 night in Jan 2023

8/10 Good

Poh

Travelled with family
Liked: Cleanliness, staff & service, amenities
good location. Easy to access nearby attraction
Stayed 2 nights in Oct 2022

10/10 Excellent

Abdul Rasyid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view is to die for, i love the view! The parking is a bit hard but the rest is truly something worth paying for
Stayed 1 night in Jul 2022

2/10 Terrible

Numphung

Stayed 2 nights in Jul 2022

8/10 Good

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort
Central location to walk
Tourist place so hard to finish parking. Once parking was settled room was nice and scenic view was on point. Bad part next to pier so had shades for privacy and a band on pier that played into the night.
Stayed 1 night in Jan 2022
Response from The Management on 14 Jan 2022
Dear Eugene We thank you for the valuable review. Hotel will use your comments for its Improvisation in assisting and assuring pleasant stay for their guest . Melaka is a heritage and attractive destination for food heaven and history culture . We hope overall you had a great time in Melaka. Best Regards The Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taken from our balcony
Stayed 1 night in Mar 2020

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Great possibilities but not quite there
Limited to one key (desk clerks said they were short of card keys - really?!?), no spare toilet paper, no separate shower stall (so walking in shower water when brushing teeth or doing makeup later), and poor noise insulation (especially if room faces main street). For relatively small investments, the owners and managers could make this a wonderful option. Perfect siting in Malacca's core.
Stayed 2 nights in Dec 2019

6/10 Okay

KUAN SIONG

Liked: Cleanliness
Disliked: Room comfort
Good Location, Bad Room Face Main Road
Location extremely good. Got a room that face main road. The Cycle Tour with loud speaker was so noisy until daytime until 1am... Can only sleep from there onward... Unable to change room...
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good..excellent service
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
so hot at lobby
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Vinson

Liked: Staff & service, property conditions & facilities
Can be improve
Room is hot and noise shielding is poor. Staff is great though
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Conveniently located
Hotel is close proximity to jonker street. Room is comfortable. However, one of the towels is dirty with blood liked strain and no house keeping done despite repeated reminders to the staff to make up room.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice, location superb, staff amazing... Overall thumbsssss uuuppp
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Poor managed. A Homestay with premium charges.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
The first room we checked in was noisy - not sound proofed. The first room bath area was not covered, after a shower water got every where posing quite a dangerous situation (either slipping or electrocution if hair dryer was used) Had to upgrade to a suite at additional charges. Even the suite room facilities were very basic, not properly maintained. Staff were untrained and not adequate. Had to request for room service several times before we got it. The coffee cups in the room was cracked, there was no stirrers. Parking was most unsuitable as we had to park very far. Lobby was quite bare, not properly maintained and seemed very forlorn. There was no restaurant or coffee place within the hotel. No room service facilities either. It would seem that they are planning a major revamp - but still accepting guests in the interim.
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place. Won’t go back again.
We requested 1st floor and was given a ground floor room. Telling me that the ground floor is called first floor for them. Im speechless. Hello! This is not China in which u refer a ground floor as first floor. Second terrible thing: the room is not soundproof. The walking sound, tv sound, talking sound and whatever sound made by the room next door are all hearable. At midnight, we can clearly hear the sound of chair/table moving from next door/upstairs. And walking sound non stop during midnight. My Friend got too scared and we end up having the room lights on the whole night. Without having a good sleep, of course. Terrible and horrible and dirty bed dirty towel. No car park some more! FOC also we won’t go back. Not worth the price. I wanna rate it as negative star hotel. Don’t be cheated by the photos shown in website.
Stayed 1 night in Nov 2018

4/10 Poor

Calvin

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

nurul

Liked: Property conditions & facilities, room comfort
need improvement
dirty toilet and bad water heater
Stayed 1 night in Oct 2018

10/10 Excellent

lesaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

ROZIHANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star location
Conveniently located in the center of Malacca town. All town attractions are within walking distance. I love the river-view room. Fried rice with sunny side-up so yumm.
Stayed 3 nights in Aug 2018

6/10 Okay

Nonie, Singapore

Great location, but not conducive to sleep in
It was the second time i stayed here because of its location (5 mins to Jonker Walk night market), 10 mins walk to the big shopping malls, it is clean, simple and affordable. However the hotel is built with thin walls that we find it hard to sleep at night. We could hear tourist rickshaws passing by with their super loud amplifiers, our neighbour on the top floor was shouting to himself as he was having trouble opening the balcony door, and the sound of his steps when he walks around his room late at night. Adding to that, as we were having trouble trying to sleep at night due to the noise, we thought we could sleep a little longer when morning breaks but at 9am, the staff played loud amplified music by hallway. They suddenly stopped the music about 5 - 10 mins later, perhaps a guest must have complained. Should you stay at the hotel, I would advise that you bring some ear buds to block the noise.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room is bit run-down and dirty. The flooding create a lot of noise when walking inside the room. Hotel staff is friendly and helpful. Location is near to the tourist place. I think this is below 3 stars hotel standard from my experience. There is no hotel parking lot available but you can find private parking lot nearby (first come first serve).
Stayed 1 night in Jun 2018
Response from Lah on 23 Jul 2018
TQ...

2/10 Terrible

Dionne Adrienne, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Most Horrendous Hotel Stay Ever
Go ahead and stay if you need just a bed and bath otherwise please read my comments... 1) Room – The floor and doors look like it needs to be soaked in Dettol. My bedsheet was a little stained. There was a pair of worn socks stuffed behind the headboard. The aircon felt like 18 deg when it was 28 deg. TV channels are limited and not kid-friendly. Our balcony door was able to open but not lock and we had to seek help. 2) Bathroom - The toilet needs bleaching and scrubbing, not plus-size friendly as the sink is placed near the toilet bowl so if you are bigger in size of have long legs, you might find yourself “squashed”. There’s only a rain shower and it kind of flooded when we showered. The water heater in my room (107) was faulty. 3) Thin walls – this hotel is certainly not for the light sleepers. All rooms face the lobby and because of the thin walls, all of us (we occupied 3 rooms at level 1) had a hard time sleeping through the 3 nights. For the record, we were assigned rooms attached with balconies that face the river, which is also a walking path for pedestrians and spacious enough for the trishaws to pass by. all of us got woken up by all sorts of noises (dragging chairs, loud chatter, passing vehicles etc)
Stayed 3 nights in May 2018
Response from Lah on 20 Dec 2018
HAVE A NICE DAY...

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average hotel, great location
The hotel itself is quite basic. However, the location is great. It is within walking distance to Jonker St, modern shopping malls and historical landmarks.
Stayed 2 nights in May 2018
Response from Lah on 21 Jul 2018
UNDER INVESTIGATION

6/10 Okay

loh, johor

Liked: Staff & service
Disliked: Cleanliness
Room cleanliness
Not clean for the room . Refrigerator very dirty .
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quay Side Hotel
Nice view and really calming to see the river. But no parking. Guest lobby was extremely hot and selection for breakfast is sad. Staff is nice.
Stayed 2 nights in Mar 2018

6/10 Okay

Morwenna, London

Liked: Staff & service
Nice hotel in the city centre
We stayed here for one night in the middle of April. The location is great, right next to the river and within walking distance of everything we wanted to see (we were only in Melaka for a night). However, its location does mean that it's noisy when the rickshaws go by!
Stayed 1 night in Apr 2018

4/10 Poor

Kareem, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
While the location of the hotel is quite strategic, the rooms do not look like in the pictures, the room I had had dysfunctional windows that could not shut which resulted in a very noisy evening. With the price range of this hotel you could probably get a better boutique hotel in the city.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Room acoustic and floor
Maybe i can say for my room only but there noise upstairs when people walking and from outside as its next to the river. Its ok at night.. but at 3am in the morninf it was a hassle for us. Plus the floor doesnt seem so sturdy. Overall just ok
Stayed 1 night in Mar 2018

6/10 Okay

Raymond

Disliked: Property conditions & facilities, room comfort
A little disappointed in many ways.
After having such a good time in George Town, Penang I was looking forward to seeing Malacca; another UNESCO heritage site, but I was to be disappointed, not only by the town but the hotel as well. The hotel is situated right on the riverside (I wouldn’t really class it as a quayside - perhaps in days gone bye maybe) but that is a good thing because it’s very central and close to the old town. The hotel itself is quite basic- it feels like a converted warehouse. The bedrooms are on two levels situated round a large central area/reception and this makes for quiet a noisy environment. The beds were okay but the pillows won the prize for the hardest ones going which made for an uncomfortable nights sleep, and the air conditioning unit was so loud! There’s no breakfast but you can go to the restaurant next door and spend 20 ringitts on a really poor offering, or go to one of many really nice coffee shops in the old town and have a lovely breakfast- it’s up to you. Would I go back to the Quayside - no. Would I go back to Malacca - no. The town is very touristy, coach loads arrive every day all armed with selfie sticks - shame really because the town has so much character - only my opinion though.