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Reviews of Jabal Omar Hyatt Regency Makkah

5 out of 5
Jabal Omar Hyatt Regency Makkah
Jabal Omar, Ibrahim Al Khalil Street, Makkah

Reviews

8.8

Excellent

Rating 10 - Excellent. 467 out of 772 reviews" "
Rating 8 - Good. 191 out of 772 reviews" "
Rating 6 - Okay. 60 out of 772 reviews" "
Rating 4 - Poor. 22 out of 772 reviews" "
Rating 2 - Terrible. 32 out of 772 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in all aspects…service was the best I’ve had since years from reception to restaurants to doorman…definitely a repeat… Special mention to Khaled at the breakfast restaurant and Ahmed at the door. Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel I love it
Stayed 1 night in Mar 2024

10/10 Excellent

Abdu

Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay
Stayed 5 nights in Feb 2024
Response from Jabal Omar Hyatt Regency Makkah on 21 Mar 2024
"Thank you very much indeed for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Regards, "

10/10 Excellent

Adeel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about. The stay was pleasant and the building is modern and clean.
Stayed 4 nights in Feb 2024
Response from Jabal Omar Hyatt Regency Makkah on 21 Mar 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you for your review and feedback.we look forward to welcoming you back again soon! Best regards,"

10/10 Excellent

Sumaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel , very close to kabbah
Stayed 4 nights in Feb 2024
Response from Jabal Omar Hyatt Regency Makkah on 3 Mar 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you for your review and feedback.we look forward to welcoming you back again soon! Best regards,"

10/10 Excellent

Aweis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Jabal Omar Hyatt Regency Makkah on 18 Feb 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jabal Omar Hyatt Regency Makkah on 5 Feb 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

ASHRAF

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Jabal Omar Hyatt Regency Makkah on 5 Feb 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

ABDULRAHIM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jabal Omar Hyatt Regency Makkah on 5 Feb 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umrah
Good hotel near haram.
Stayed 3 nights in Dec 2023
Response from Jabal Omar Hyatt Regency Makkah on 9 Jan 2024
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you for your review and feedback.we look forward to welcoming you back again soon! Best regards,"

10/10 Excellent

Nawaz, BRAMPTON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 4 nights in Dec 2023
Response from Jabal Omar Hyatt Regency Makkah on 25 Dec 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Mohd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jabal Omar Hyatt Regency Makkah on 18 Dec 2023
"Dear Mohd,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

4/10 Poor

FAHAD, ALJABREIA

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
room was very small
Stayed 1 night in Dec 2023
Response from Jabal Omar Hyatt Regency Makkah on 17 Dec 2023
"Dear Guest,We would like to thank you for choosing our hotel. We would like to know your comments and feedback; As it contributes significantly to improving the quality of services provided to you to live up to your expectations.If you have any suggestions or complaints, please contact us via emailRegards, "

10/10 Excellent

Ihab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel , nice staff , my view was the best of al Haram.
Stayed 4 nights in Nov 2023
Response from Jabal Omar Hyatt Regency Makkah on 19 Nov 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you for your review and feedback.we look forward to welcoming you back again soon! Best regards,"

10/10 Excellent

Abdelaziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour à la Mecque la mosquée est proche même pas 5 min. L’hôtel est propre de standing. Le petit déjeuner est varié, du salé au sucré il y a même de la glace. Voyage avec ma fille qui a apprécié l’hôtel plus que moi. Le staff est gentil et disponible. Je reviendrai InchaAllah
Stayed 2 nights in Nov 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Nov 2023
"Nous souhaitons vous remercier d’avoir choisi Jabal Omar Hyatt Regency Makkah lors votre récente escale à Makkah et d'avoir pris le temps de poster votre avis. Nous sommes heureux de savoir que vous avez apprécié votre séjour avec nous et que le service et les installations correspondaient à vos attentes.Merci encore d’ avoir séjourner avec nous au Jabal Omar Hyatt Regency Makkah, et nous espérons vous accueillir de nouveau très bientôt.Cordialement,"

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and services are unique
Stayed 2 nights in Nov 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Nov 2023
"Thank you very much indeed for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Regards, "

8/10 Good

Munazza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was good stay, very efficient elevator system, but the breakfast was outrageously high priced at around 50$ Can. Only few staff speak English, need more staff speaking english.
Stayed 3 nights in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Nov 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. Your comments are very important to use it to review and improve our services every day! We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

bashir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Nov 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

faouzi

Stayed 8 nights in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Nov 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Nov 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

4/10 Poor

Jallal, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 2:30pm, told that check in time is 4pm. Wait in lobby and will let you know once your room ready. After waiting till 3:30, I checked with another front desk employee and told me my room is already ready and gave me the keys. I expected them to notify us rather than waiting in the lobby while room was ready.
Stayed 1 night in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 22 Oct 2023
"Dear guest,Thank you for taking the time to review our hotel. We sincerely apologize for this incident. We take guest feedback very seriously and for that reason, this review has been raised with the management team to proceed with immediate action and ensure better service next time.We would be happy to see you again soon to have the chance to provide you with an enjoyable and satisfactory experience at Jabal Omar Hyatt Regency Makkah.Kind Regards,"

10/10 Excellent

Sundus

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 22 Oct 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

6/10 Okay

Ahmad

Liked: Cleanliness
Disliked: Staff & service
They did not keep the room I reserved with haram view for late arrival.
Stayed 1 night in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 22 Oct 2023
"Dear Guest,Thank you for choosing Jabal Omar Hyatt Regency Makkah. We apologize for anything that caused your inconvenience and Love to hear your feedback. Your comments are very important to use to review and improve our services every day! Once Again thank you for staying with us during your visit to Makkah and we are looking forward to welcoming you again soon,.Regards,"

8/10 Good

Wasim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to Haram, nice modern rooms with all usual amenities will stay here again for sure
Stayed 1 night in Oct 2023
Response from Jabal Omar Hyatt Regency Makkah on 22 Oct 2023
"Dear guest, Thank you for taking the time to review our hotel. We would be happy to see you again soon to have the possibility to provide you with an enjoyable and satisfactory experience at Jabal Omar Hyatt Regency Makkah.Warm regards,"

10/10 Excellent

ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jabal Omar Hyatt Regency Makkah on 22 Oct 2023
"Dear guest, Thank you for taking the time to review our hotel. We would be happy to see you again soon to have the possibility to provide you with an enjoyable and satisfactory experience at Jabal Omar Hyatt Regency Makkah.Warm regards,"

10/10 Excellent

Aadil

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Jabal Omar Hyatt Regency Makkah on 22 Oct 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

6/10 Okay

ebtihal

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service we unpleasant. Had an issue with the breakfast we booked and staff were very rude about it with no understanding or solution
Stayed 2 nights in Aug 2023
Response from Jabal Omar Hyatt Regency Makkah on 3 Sept 2023
"Dear Guest,Thank you for choosing Jabal Omar Hyatt Regency Makkah. We apologize for anything that caused your inconvenience and Love to hear your feedback. Your comments are very important to use to review and improve our services every day! Once Again thank you for staying with us during your visit to Makkah and we are looking forward to welcoming you again soon,.Regards,"

10/10 Excellent

Yahya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to Haram, relatively new and well maintained.
Stayed 4 nights in Jul 2023
Response from Jabal Omar Hyatt Regency Makkah on 6 Aug 2023
"Thank you very much indeed for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Regards, "

8/10 Good

Ghias, Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Used to be very service with restaurants & room condition experience. Unfortunately there is not even a bottle of water in the room. I found it’s very disappointing especially in the holy place like that in the center of Makkah. Restaurant food quality is degrading. It’s very convenient to go Kaba. It’s only cross the street.
Stayed 1 night in May 2023
Response from Jabal Omar Hyatt Regency Makkah on 25 Jun 2023
"Dear Guest,Thank you for choosing Jabal Omar Hyatt Regency Makkah. We apologize for anything that caused your inconvenience and Love to hear your feedback. Your comments are very important to use to review and improve our services every day! Once Again thank you for staying with us during your visit to Makkah and we are looking forward to welcoming you again soon,.Regards,"

10/10 Excellent

Asadullah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have been traveling to the Kingdom of Saudi Arabia for the past twenty seven years. I stay in Jabal Omer Hyatt Regency since the hotel was opened. The hotel is very clean, quiet and across from the Haram. The staff from room service to management’s are professional, kind, helpful and a polite. I always feel at home and highly recommended to everyone.
Stayed 19 nights in Jun 2023
Response from Jabal Omar Hyatt Regency Makkah on 4 Jul 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

6/10 Okay

Polash

Stayed 3 nights in May 2023
Response from Jabal Omar Hyatt Regency Makkah on 25 Jun 2023
"Dear Guest,We would like to thank you for choosing our hotel. We would like to know your comments and feedback; As it contributes significantly to improving the quality of services provided to you to live up to your expectations.If you have any suggestions or complaints, please contact us via emailRegards, "

10/10 Excellent

Bader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Jun 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

8/10 Good

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
Its very convenient
Stayed 2 nights in Apr 2023
Response from Jabal Omar Hyatt Regency Makkah on 20 Apr 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jabal Omar Hyatt Regency Makkah on 20 Apr 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

8/10 Good

Abdullah

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jabal Omar Hyatt Regency Makkah on 15 Apr 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023
Response from Jabal Omar Hyatt Regency Makkah on 9 Apr 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Sara, Rawda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and close to AlHaram
Stayed 2 nights in Mar 2023
Response from Jabal Omar Hyatt Regency Makkah on 4 Apr 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey in Makkah. It is great to know that you enjoyed your stay. The entire team is very happy to see such a feedback. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent location Excellent service Super clean Excellent buffet style dinner and breakfast
Stayed 2 nights in Mar 2023
Response from Jabal Omar Hyatt Regency Makkah on 4 Apr 2023
"Dear guest, Thank you for taking the time to review our hotel. We would be happy to see you again soon to have the possibility to provide you with an enjoyable and satisfactory experience at Jabal Omar Hyatt Regency Makkah.Warm regards,"

10/10 Excellent

Raied

Stayed 1 night in Mar 2023
Response from Jabal Omar Hyatt Regency Makkah on 4 Apr 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good.
Stayed 3 nights in Feb 2023
Response from Jabal Omar Hyatt Regency Makkah on 1 Mar 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Navval Zafar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Haram and attached to a mall which includes a food court. Highly recommend due to close proximity to Haram and lots of food choices in the food court.
Stayed 6 nights in Feb 2023
Response from Jabal Omar Hyatt Regency Makkah on 13 Feb 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you for your review and feedback.we look forward to welcoming you back again soon! Best regards,"

8/10 Good

Abdulwahab

Stayed 1 night in Feb 2023
Response from Jabal Omar Hyatt Regency Makkah on 5 Feb 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Jabal Omar Hyatt Regency Makkah on 26 Jan 2023
"Thank you very much indeed for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Regards, "

10/10 Excellent

Ehab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean good hospitality
Response from Jabal Omar Hyatt Regency Makkah on 18 Jan 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey in Makkah. It is great to know that you enjoyed your stay. The entire team is very happy to see such a feedback. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Heba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Jabal Omar Hyatt Regency Makkah. on 18 Jan 2023
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey to Makkah. We certainly hope to welcome you back again soon.Sincerely,"

10/10 Excellent

Asha

10/10 Excellent

Nabila

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Incorrect room information on Hotel.com
We have made a booking for 2 twin beds sleeps four and at the time of checkin the hotel offered 3 single beds and asked us to adjust or pay extra SAR 4600 to upgrade to studio. Eventually I had to pay to make sure the family sleeps well and ended pay SAR 17k. Good strategy to make more money when they know we are on Umrah tour.
Stayed 6 nights in Dec 2022
Response from Jabal Omar Hyatt Regency Makkah on 27 Dec 2022
"Dear Guest,Thank you for choosing Jabal Omar Hyatt Regency Makkah. We apologize for anything that caused your inconvenience and Love to hear your feedback. Your comments are very important to use to review and improve our services every day! Once Again thank you for staying with us during your visit to Makkah and we are looking forward to welcoming you again soon,.Regards,"

10/10 Excellent

Imran

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Response from Jabal Omar Hyatt Regency Makkah on 27 Dec 2022
"Dear Guest,On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you for your review and feedback.we look forward to welcoming you back again soon! Best regards,"