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Rating 10 - Excellent. 2463 out of 3164 reviews" "
Our stay at Riu Plaza España was amazing! From check-in all staff were very friendly and helpful. Breakfast buffet was well organized and literally has hundreds of options and everything was delicious! Rooms are comfortable, clean and have everything you need. The rooftop has the best view in Madrid! We also loved the location of the hotel. Will definitely stay here again!
Response from Online Reputation Manager on 20 May 2024
Dear Chien,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Just for the rooftop, I booked this property. Nice surprise convenient to Metro As well as the garden and walking exploring just around the hotel, the area.
The staff absolutely could not be more attentive from the moment to the front door
ron
Stayed 1 night in May 2024
6/10 Okay
joanne, Ottawa
Travelled with partner
14 May 2024
Liked: Cleanliness
The building is beautiful. The rooms have been updated. The roof top is a must see. Overall, very disappointing….it’s extremely busy. I mean extremely busy. Huge line ups to check in, check out, elevators and breakfast.
It’s my first time doing a review and NOT recommending a hotel. More minuses than positive!
joanne
Stayed 2 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear joanne,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Plaza EspañaOnline Reputation Manager
Response from Online Reputation Manager on 22 May 2024
Dear Maria,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
6/10 Okay
Jane
Business traveller
14 May 2024
Liked: Staff & service, amenities
Nice hotel but room felt of low quality, sparse furnishing and floors felt grubby.
Jane
Stayed 1 night in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear Jane,Thank you for taking the time to share your experience with us.We are concerned to read your comments and we are saddened for not having met your expectations in all aspects. We assure you that your concerns were addressed, and it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Plaza EspañaOnline Reputation Manager
Great location and fantastic view over palace and park from 18th floor window. But.....this is a BIG hotel and the breakfast buffet was like a cattle drive.
Philip
Stayed 2 nights in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear Philip,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu Plaza EspañaOnline Reputation Manager
A huge, quiet room, with modern fittings, recently refreshed bathroom, comfortable beds, and helpful staff. Breakfast was great. The views from the rooftop bar and restaurants are incredible
Benjamin
Stayed 2 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Benjamin,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Response from Online Reputation Manager on 9 May 2024
Dear Sergio,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Excellent customer service. Walkable attractions nearby. Will definitely stay again.
Mario
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza España on 9 May 2024
Dear Mario,Thank you for being our guest.It is pleasant to read that your room did fulfil your wishes and you had a nice holiday.We look forward to seeing you again!And we wish you, all the best, Mario.Loving Regards,Hotel Riu Plaza EspañaOnline Reputation Manager
Awesome hotel, in the middle of everything. Staff are helpful and nice.
Titik
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on 8 May 2024
Dear Titik,We are thrilled your time with us was good.Also, we are very grateful for your stupendous review.Thank you very much on behalf of our staff!Hoping to see you again soon.Warmest Greetings,Hotel Riu Plaza EspañaOnline Reputation Manager
Our second time staying here. It's in a wonderful location, great breakfast, comfy beds, and the rooftop deck has perfect views.
Tracy
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 8 May 2024
Dear Tracy,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza EspañaOnline Reputation Manager
The hotel is very modern with fantastic service and great rooms. The location cannot be best...close to the national palace and many museums. Along with the superb breakfast buffet and roof top bar and sight seeing...it's my favorite place in Madrid to stay by far.
Garret
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on 8 May 2024
Dear Garret,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Garret,Hotel Riu Plaza EspañaOnline Reputation Manager
We loved our stay at Riu. Easy access to the 360 roof bar alone made it worth it. And the breakfast selection is huge and super convenient. The staff were all so accommodating. The lobby is kind of chaotic because of the popularity of the roof bar, but once you get used to how the elevators work, it's fine.
Response from Hotel Riu Plaza España Online Reputation Manager on 8 May 2024
Dear Ralph,Thank you very much for choosing us and for your stupendous evaluation.It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, Ralph.Loving Regards, Hotel Riu Plaza EspañaOnline Reputation Manager
Our room was clean and tidy, the system with the cards worked well, and it was great that we could head to the rooftop at anytime for food, drinks and an amazing view of Madrid.
Maricel
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on 7 May 2024
Dear Maricel,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much, Maricel!Warmest regards,Hotel Riu Plaza EspañaOnline Reputation Manager
The hotel is located in a central area of Madrid with good transportation.
carlos
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on 6 May 2024
Dear Carlos,We are very happy to learn you had a nice time.It is very rewarding to read your fantastic feedback.Thank you very much for choosing us!Looking forward to hosting you again.Kindest wishes,Hotel Riu Plaza EspañaOnline Reputation Manager
Response from Online Reputation Manager on 7 May 2024
Dear Betty,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Excellent location with great staff. Large size room and bathroom. Views from roof top bar are wonderful. Breakfast was great and elaborate. However, most options favor non-vegetarians. Liked nearby Plazas and dining options. Overall great experience!
Ashok
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on 7 May 2024
Dear Ashok,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest.The best news is reading you had a nice time. Nonetheless, we have already forwarded your remark to the management.We would love to welcome you again very soon, Ashok.Warmest Regards,Hotel Riu Plaza EspañaOnline Reputation Manager
Response from Online Reputation Manager on 30 Apr 2024
Apreciada Yaima,Su evaluación positiva nos llena de orgullo y alegría, revelando que su estancia fue placentera y que guarda buenos recuerdos de la misma. Nos gustaría mucho que nos visitara nuevamente, para así poder alcanzar y superar sus expectativas en una futura estancia.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager
Like: staff, cleaness, location
Do not like: room without view with a expensive rate
Melania
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Melania, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Plaza España.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. On the other hand, we regret that you was not satisfied with your room view. You have booked our house via a portal. Surely you have compared the price structure in Madrid at your travel time.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Plaza EspañaOnline Reputation Manager
The hotel is beautiful. The staff was polite and helpful. Would recommend this property.
John
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza España on 9 May 2024
Dear John,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much, John!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day!Kindest wishes,Hotel Riu Plaza EspañaOnline Reputation Manager
10/10 Excellent
Samay
Travelled with family, Travelled with family and small children
Response from Online Reputation Manager on 2 May 2024
Dear Samay,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Top hotel in Madrid, within walking distance to the main areas to see and visit, Luis always greeted us!!!
Tanya
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Tanya,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Everything here is good, lots of security, beautiful roof restaurant, buffet amazing, the staff amazing!!!
Randall
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Randall,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza EspañaOnline Reputation Manager
8/10 Good
Luis
Travelled with partner
27 Apr 2024
Liked: Cleanliness, amenities
Excellent location, food amazing, the rooms are ok
Luis
Stayed 4 nights in Mar 2024
Response from Hotel Riu Plaza España Online Reputation Manager on 6 May 2024
Dear Luis,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon, Luis!Kindest wishes!Hotel Riu Plaza EspañaOnline Reputation Manager
Great location, great breakfast everything was great here would def stay here again.
RICHARD A
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 2 May 2024
Dear RICHARD A,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager
Really good location for exploring the city. Staff were very friendly and helpful.
360 bar on roof was busy but great service and spectacular views.
Jan
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Jan,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza EspañaOnline Reputation Manager
Response from Online Reputation Manager on 24 Apr 2024
Dear Viviana,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager