Highgate Independent Lower Manhattan hotels

"The room looked nothing like the picture none of the lights worked in the bathroom"

"Very high service orientation and effective communication are my highlights. With an AI disruption environment, human service is still needed, and of high quality. Definitely my family will come back. "

"They called me to pay for one night before i go and they say the rest when i arrived but yhey charged me twice and when i called they said it was computer glitch and will give you the money back on 5 business days and i never got my money back and i had to deposit it. Check how they charge you after your stay."

"Bathroom was filthy dirty. Kitchen close"

"Te rompa too small"

"Amazing "

"I really did enjoy my stay at Arlo Soho. The staff was sweet and sufficient at the front desk. Check In/Out was easy and smooth. Turn down service could use some new recommendations but I received what i asked. The hotels’ restaurant Linden’s and it’s staff were pleasant, tentative and thoughtful. I would recommend it. "

"Great location, large comfortable rooms although a bit worn, some mould in bathroom. However the noise from the nightclub on the 15th floor was pretty extreme. Just travelled down the lift shaft. We could even feel the bass while lying in bed. My son and I are good sleepers so we used thick earplugs and were fine. I had read about this issue and requested a quiet room in advance but we were still put next to the lifts. Rooms in the other wing are probably not affected. Either lose the nightclub or categorise and price rooms based on noise impacts. Anything else is unfair to guests."

"Check in was confusing. She told me to use the kiosk without any direction. I've never checked in that way and I felt like she couldn't be bothered. I think it was the executive housekeeper who was very friendly and welcoming."