Exterior

Reviews of Novotel Leicester

4 out of 5
Novotel Leicester
2 Great Central Street, Leicester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 370 out of 523 reviews" "
Rating 8 - Good. 88 out of 523 reviews" "
Rating 6 - Okay. 34 out of 523 reviews" "
Rating 4 - Poor. 11 out of 523 reviews" "
Rating 2 - Terrible. 20 out of 523 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean hotel with good service - great value
Stayed 1 night in Apr 2024
Response from Novotel Leicester on 22 Apr 2024
Dear Andrew, thank you for taking time to post your review. We are pleased to hear about your experience about Novotel Leicester and we look forward to welcome you again soon! Kind regards

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New and clean
Stayed 2 nights in Apr 2024
Response from Novotel Leicester on 18 Apr 2024
Dear Rahul, many thanks for taking time to review your stay at the Novotel Leicester. We are pleased to hear that you found our hotel nice and clean and we have passed your feedback to our housekeeping team. Kind regards

10/10 Excellent

samir

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Novotel Leicester on 18 Apr 2024
Thank you for your kind rating!

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff, room on the 5th floor was excellent. Only issue was that it wasn’t made clear on check in that breakfast wasn’t included. Pre book cost £13, paid the next morning £18.95 per head.
Stayed 1 night in Apr 2024
Response from Novotel Leicester on 11 Apr 2024
Dear Martin, thank you for taking time to post your review. As booking was made by yourself we would assume that you know the type of rate you booked. On the contrary, we have incentive in place for our reception team to upsell breakfast for the rooms who doesn't have breakfast included in their rate. Looks like you were given option to book breakfast at 13. Once again thank you for your review and we look forward to welcome you again soon!

10/10 Excellent

Mandir

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient stay
Stayed 2 nights in Apr 2024
Response from Novotel Leicester on 9 Apr 2024
Dear Mandir, many thanks for posting your review. We look forward to welcome you again soon!

10/10 Excellent

Danica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for how centre it is to everything, everything is a walkable distance. Decor inside was lovely and nice and quiet/peaceful. Car park was a little tricky to find
Stayed 1 night in Apr 2024
Response from M Singh on 9 Apr 2024
Dear Danica, we very much appreciate your comments regarding your recent stay at Novotel Leicester. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night here for a show at The Curve. The hotel is modern and clean and the staff were very pleasant. Ate both breakfast and an evening meal, and whilst it was just regular food (not high end dining) it was very reasonable and plentiful. The car park is close by but somehow we did struggle to find it and ended up ringing for instructions! All in all a good stay and would return if back in Leicester for any purpose.
Stayed 1 night in Mar 2024
Response from Novotel Leicester on 2 Apr 2024
Dear Deborah, we very much appreciate your comments regarding your recent stay at Novotel Leicester. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

10/10 Excellent

Novella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and comfortable room. Bathroom was clean. Room was spacious. Breakfast was very good. Easy check in
Stayed 1 night in Mar 2024
Response from Novotel Leicester on 25 Mar 2024
Dear Novella, we very much appreciate your comments regarding your recent stay at Novotel Leicester. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

10/10 Excellent

Yvette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We should not have to pay additional for parking
Stayed 1 night in Mar 2024
Response from Novotel Leicester on 25 Mar 2024
Dear Yvette, thank you your feedback although the sentiment that parking should be freely available or included in the cost of other services is understandable, as it can be frustrating to have to pay extra for what seems like a basic necessity. However, there are various factors to consider in the debate about parking fees:Cost of Maintenance: Parking lots require maintenance, including cleaning, repairs, lighting, CCTV, security, and sometimes even staffing. These costs have to be covered somehow, whether through parking fees or other revenue sources.Space Management: Providing free parking can lead to inefficient use of space, encouraging people to occupy spots for extended periods without turnover. This can be detrimental to businesses, as it reduces the availability of parking for customers.Revenue Generation: Parking fees generate revenue for local councils, which can be reinvested into improving transportation infrastructure, public services, or amenities for the community.Equity Considerations: Free parking can disproportionately benefit those who own cars, potentially disadvantaging individuals who rely on other modes of transportation or cannot afford to own a vehicle. Charging for parking can help promote equity by ensuring that the costs are borne by those who use the service.While it may be inconvenient to have to pay for parking, especially in situations where it seems unnecessary, it's important to recognize the broader implications and considerations involved in parking management. Finding a balance between providing convenient access and managing demand effectively is essential for creating vibrant and sustainable urban environments.Kind regards

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The daily clean of the room could me more attentive but generally a great stay. The selection at breakfast was very good!!
Stayed 2 nights in Mar 2024
Response from Novotel Leicester on 24 Mar 2024
Dear Matthew, thank you for your feedback! We're glad to hear that you enjoyed your stay overall and appreciated the breakfast selection. We apologise for any oversight in the daily room clean and will ensure that our staff pays closer attention to detail moving forward. Your feedback helps us improve, and we're committed to providing excellent service during your next visit. We look forward to welcoming you back soon!

6/10 Okay

Felicity

Stayed 1 night in Mar 2024
Response from Novotel Leicester on 2 Apr 2024
Dear Felicity, many thanks for taking time to post your review. We look forward to welcome you back again soon!

10/10 Excellent

Claire Louise, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding on all counts. Thank you!
Stayed 1 night in Mar 2024
Response from Novotel Leicester on 13 Mar 2024
Dear Claire, many thanks for posting your kind review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you back again soon!

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient for the town centre, plentiful parking is a minutes walk away.
Stayed 1 night in Feb 2024
Response from Novotel Leicester on 3 Mar 2024
Dear Geoffrey, thank for your reviewing your stay at Novotel Leicester. We are pleased to hear about your positive experience. Kind regards

8/10 Good

Philip

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel.
Stayed 1 night in Feb 2024
Response from Novotel Leicester on 3 Mar 2024
Dear Philip, many thanks for taking time to post your review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you back again soon! Kind regards

10/10 Excellent

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional friendly staff. Jess the supervisor was great.
Stayed 1 night in Feb 2024
Response from Novotel Leicester on 26 Feb 2024
Dear Irfan, many thanks for your kind review. We are very pleased to hear that you enjoyed your stay at Novotel Leicester. Kind regards

8/10 Good

Nilesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from Novotel Leicester on 21 Feb 2024
Dear Nilesh, thank you for taking time to review your stay at Novotel Leicester. We hope to welcome you back again soon!

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean, the staff were very friendly and accommodating. I however did not like the parking lot’s distance from the hotel. And the £10 charge for parking
Stayed 1 night in Feb 2024
Response from Novotel Leicester on 21 Feb 2024
Dear Wayne, thank you for taking time to review your stay at Novotel Leicester. We are pleased to hear that you enjoyed your stay overall however we do have our car parking charges explained on our Expedia webpage. We hope to welcome you back again soon!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Novotel Leicester on 13 Feb 2024
Thank you for your kind rating!

10/10 Excellent

Gillian

Stayed 2 nights in Jan 2024
Response from Novotel Leicester on 13 Feb 2024
Thank you for your kind rating!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Very good location and very nice modern hotel. Nice lobby for drinks
Stayed 1 night in Jan 2024
Response from Novotel Leicester on 13 Feb 2024
Dear Kelly, many thanks for your lovely comments. We hope to welcome you back again soon! Kind regards

10/10 Excellent

Jenna

Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Many thanks for your kind rating Jenna!!

10/10 Excellent

Hemendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable. Perfect location near city centre without the hustle and bustle of it.
Stayed 2 nights in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Dear Hemendra, thank you for your kind review and we are pleased to hear that your stay was enjoyable. We hope to welcome you again soon!

8/10 Good

TARIQ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Centre Location Everything you would expect from a good decent hotel. Parking is not onsite, but a couple of minuites walk, can be tricky to find. Over all a good stay and would recommend
Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Dear Tariq, thank you for taking time to review your stay at Novotel Leicester. We look forward to welcome you again soon! Kind regards.

10/10 Excellent

Donna

Stayed 2 nights in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Many thanks for your kind rating Donna!!

4/10 Poor

Aisling

Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Dear Aisling, sorry to see your low rating. We would have loved your feedback on what went wrong so we can avoid future occurrences. Kind regards

10/10 Excellent

Peter

Stayed 2 nights in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Many thanks for your kind rating

10/10 Excellent

Roxanna

Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Many thanks of your kind rating!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend away
Close to the nightlife. Tidy, comfortable and professional
Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Dear David, many thanks for taking time to post your review. We hope you had a lovely stay and we look forward to welcome you again! Kind regards

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I am definitely staying in this hotel and would highly recommend everyone.
Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Dear Ahmad, thank you for taking time to post your review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you again for another great stay! Kind regards

8/10 Good

Reshma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. You walk in and a small reception area and seating area in front of the lifts. There is a bar/dining area as you walk down which I only used for the breakfast buffet. I booked a room for 3 incl a child they had this set up when we entered, the sofa was set up as a bed. Kettle was stocked and the fridge was empty so I used it to put drinks in etc. overall the hotel was fine. Iv been to other novotels there better in terms of location and extra features that were available. The breakfast buffet was nice. For anyone after halal food options, there was none but there was enough veg options which was fine. The parking was hard to locate especially as we are not local and travelled from london. Overall enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Novotel Leicester on 25 Jan 2024
Dear Reshma, thank you for posting your review regarding your recent stay at Novotel Leicester. we are pleased to hear that you enjoyed your stay overall and we look forward to welcome you again soon! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Novotel Leicester on 6 Jan 2024
Many thanks for your kind rating!

8/10 Good

Edna

Stayed 1 night in Dec 2023
Response from Novotel Leicester on 25 Jan 2024
Thank you for your rating!

10/10 Excellent

Henna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 6 Jan 2024
Many thanks for your kind rating!!

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Novotel Leicester on 1 Jan 2024
Thank you for your kind rating!

10/10 Excellent

Larissa

Liked: Amenities
New and very nice hotel. Great experience
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 28 Dec 2023
Dear Larissa, thank you for your great review of Novotel Leicester. We look forward to welcome you again soon!

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very stylish suite and cleaned beautifully. The staff were not very welcoming though on arrival which was a shame and on leaving we didn’t even get asked if everything was ok with our stay. Just a shame as it was a gift for my fiancés birthday (Boxing Day 2023.) But he loved the junior suite that we stayed in.
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 28 Dec 2023
Dear Natalie, thank you for posting your review. We are sorry to hear that your check-in/out experience was not the best but please be assured that we have taken necessary steps to avoid future occurrence. We hope to welcome you again soon!

10/10 Excellent

Anita

Stayed 2 nights in Dec 2023
Response from Novotel Leicester on 28 Dec 2023
Many thanks for your kind rating!

10/10 Excellent

kalpendra

Stayed 1 night in Dec 2023
Response from Novotel Leicester on 28 Dec 2023
Many thanks for your kind rating!!

10/10 Excellent

Raymond

Stayed 1 night in Dec 2023
Response from Novotel Leicester on 21 Dec 2023
Many thanks for your kind rating!

10/10 Excellent

Ruhina

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 21 Dec 2023
Thank you for your kind rating!

10/10 Excellent

Natalie

Stayed 5 nights in Dec 2023
Response from Novotel Leicester on 21 Dec 2023
Many thanks for your kind rating!

10/10 Excellent

Conor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great room, generally all good!
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 16 Dec 2023
Dear Conor, many thanks for taking time to post your review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you again soon!

10/10 Excellent

Dean

Stayed 1 night in Dec 2023
Response from Novotel Leicester on 16 Dec 2023
Thank you for your kind rating!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay 👍
Great stay with a nice breakfast. Its only a 2 mins walk to the main shopping centre and 5 mins to the city's bars/ restaurants. Parking is £10 via the hotel and only a 2 mins walk away. You will find thr hotel by following the brown hotel signs when youbget near the city centre.
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 13 Dec 2023
Dear Martin, we appreciate you taking time to review your stay. We are very please to hear that you had a lovely stay overall and we look forward to welcome you again soon!

10/10 Excellent

Taher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 13 Dec 2023
Many thanks for your kind rating!

6/10 Okay

Rekha

Stayed 1 night in Dec 2023
Response from Novotel Leicester on 13 Dec 2023
Thank you for your kind rating!

10/10 Excellent

nimisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 10 Dec 2023
Thank you for your kind rating!

10/10 Excellent

Valda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here. I had booked a twin room but the bed had been made up as a double. Spoke to reception and they asked if I wanted to change rooms or if it was ok for them to just make the bed up into separate beds. I advised that making the bed up back to two separate beds was fine and it was sorted within a few mins.
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 10 Dec 2023
Dear Valda, thank you for taking time to post your review regarding your stay at Novotel Leicester. Please accept our apologies about the confusion caused and we are pleased to hear that this was resolved to your satisfaction. We hope to welcome you back again soon!

10/10 Excellent

Jashel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Novotel Leicester on 10 Dec 2023
Many thanks for your kind rating!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stayed 2 nights in Dec 2023
Response from Novotel Leicester on 7 Dec 2023
Many thanks for your kind review!