2/10 Teruk
Laura
Mengembara bersama kumpulan
14 Okt 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This hotel has 2 towers. I stayed 2 nights, 1 night in the Ipanema tower and 1 night in the masquerade tower.The Ipanema tower is new and nice, but the masquerade tower is old and our room smelled like pee. Also I had a terrible experience because they charged me 396 usd supposedly because they found a smoke smell in my room. I stayed with 2 of my girlfriends and we NEVER, absolutely NEVER smoke or use any kind of drugs. I went to reception to ask them what was that charge about and they told me that and after I stood up for myself and demand a refund they did it but the guy was always telling me to be careful next time, I told him to come to my room and check our bag, make us a test to see if we are smokers and he was just repeating be careful next time. It was very offensive to me. This situation makes me think, how many times this people do that to the clients who probably get drunk and they don’t remember, it is Las Vegas some people go to gamble in casinos or party there and drink, or maybe people who never check their accounts. They are not reliable, they are very abussive and if you have the opportunity of staying there, please waste it. In my case never again.
Laura
Menginap 1 malam pada Okt 2025
