2/10
We recently stayed at this hotel from Thursday to Monday, and while the location and pool were nice, overall the experience was disappointing—especially considering the cost.
First, the pricing is extremely high. We paid over $800 for the stay, and on top of that, there were additional fees that felt excessive:
Parking: $20/day
Resort fee: $62.30/day (included in the $800+)
Poolside drinks: $39.99 before tip—you're looking at nearly $50 per drink, which is just unreasonable.
The food options were decent, but again, prices were steep and not worth the cost. You could easily find better dining at a higher-end hotel for the same price.
Check-in was a nightmare—we waited 1.5 hours in line, and the check-out line was almost just as bad, so I skipped it. That turned out to be a mistake, as I never received a receipt. I called twice and was sent an email with an HTML attachment that wouldn't open. The customer service rep I spoke with had difficulty communicating clearly, which only added to the frustration.
To top it off, our room was never serviced during our entire stay—not once in four nights.
Overall, this is an "okay" hotel with a good location and a nice pool, but it’s overpriced for what you get. Next time, I’ll spend a little more for a hotel that actually values its guests and offers better service.
Gabriela
Menginap 4 malam pada Jun 2025