4/10 Lemah
Azamat
Mengembara bersama keluarga
18 Jul 2025
Sukakan: Kebersihan
I am writing to express my deep dissatisfaction with the experience my guests and I had during our recent stay at your hotel.
I had booked and fully paid for two rooms with breakfast included for 5 people. However, upon check-in, the front desk staff only gave one room key to my guests and said nothing about the second room. As a result, all 5 guests were forced to stay in a single room with only 4 beds.
A few hours later, after I found out what happened, I called the front desk and demanded the second room—which was rightfully ours. Only then, and without any apology or explanation, the staff provided the second room. It appeared as if they were trying to hide the existence of the second room from my guests in an attempt to possibly resell it.
The next morning, my guests were told they had to pay for breakfast, even though I had booked rooms with breakfast included. Since my guests are tourists from another country and don’t speak English well, they felt forced to pay over $100 for breakfast. Additionally, the hotel never provided them with any breakfast vouchers at check-in.
The way your staff handled this situation was highly unprofessional and unethical. It seems clear that they took advantage of international tourists unfamiliar with the process. This level of service is unacceptable.
I will never stay at your hotel again and do not recommend it to anyone. I request a full refund for the breakfast charges and expect an explanation for this behavior.
Azamat
Menginap 1 malam pada Jul 2025