Outdoor pool

Reviews of Mantra Lake Tekapo

4 out of 5
Mantra Lake Tekapo
1 Beauchamp Place, Lake Tekapo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 385 out of 618 reviews" "
Rating 8 - Good. 177 out of 618 reviews" "
Rating 6 - Okay. 32 out of 618 reviews" "
Rating 4 - Poor. 16 out of 618 reviews" "
Rating 2 - Terrible. 8 out of 618 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great overall stay. Nice, clean, and the staff was helpful
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Apr 2024
Dear James, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and look forward to welcoming you again in future. Sincerely,

8/10 Good

Julie

Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Julie, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and look forward to welcoming you again in future.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great place to stay when exploring the Lake Tekapo area.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 7 Apr 2024
Dear Carol, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience.We are pleased to hear that you enjoyed your stay with us and appreciate your valuable feedback. We look forward to welcoming you again in future. Sincerely

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely cozy stay
Response from Hotel Manager on 30 Mar 2024
Dear Amy, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and look forward to welcoming you again.

10/10 Excellent

Pankajkumar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quite, peaceful and beautiful well equipped property
Stayed 1 night in Jan 2024

10/10 Excellent

Ervin

Stayed 1 night in Jan 2024

2/10 Terrible

ASHOKKUMAR

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I had an incredibly frustrating experience at this hotel. The staff proved unhelpful, and due to the deplorable condition of the upper floors, I was forced to relocate all mattresses to the ground floor, enduring a night of discomfort sleeping on the floor.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 11 Mar 2024
Dera Ashokkumar, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are sorry to hear that your experience was not so pleasant, and we sincerely apologize for that. We understand that our standards did not meet your expectations and our staff was unable to wow with the customer service provided. Please be assured that we have taken necessary steps to ensure our guests continue to have the experience that Mantra is known for. We appreciate your valuable feedback and look forward to welcoming you in future. Sincerely, Hotel Manager Mantra Lake Tekapo.

10/10 Excellent

Ratna, Towson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Manisha

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely Place, secure and central to where we wanted to be. Staff were lovely and helpful!
Stayed 1 night in Dec 2023

10/10 Excellent

Bernard

Liked: Cleanliness, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was beautiful and right next to the lake. Managers on site to answer any questions. Pool was perfect and had a great hot tub. Perfect for families. Easy access to the highway and road to Mount Cook. Would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

CHEONG POH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 2 bedroom, unit was very spacious and clean. Had 2 separate bathrooms. Well appointed, bed was comfy. Walkable to town and the church. Would stay again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Lovely accommodation. Very comfortable. Great start to our trip to the South Island NZ.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cath

Travelled with group
Liked: Cleanliness, room comfort
Would recommend and def stay again
Two night very comfortable stay at Mantra Tekapo. The lovely host was super friendly and made us feel very welcome. Well equipped room with full amenities, two balconies and outdoor area with seating. Close to village shops, short and flat walk. Will def look to come back in Summer with a larger friend group as I think the pool, spa, bbq/fire pit area are the perfect set up for a lovely afternoon relaxing in the Tekapo.
Stayed 2 nights in Oct 2023
Response from Tanja on 27 Oct 2023
Kia Ora CathThank you for your review regarding your stay at Mantra Lake Tekapo. Positive feedback is great to receive and I will most definitely share your comments with our team. It is awesome to see our team smiling from ear to ear when positive feedback from guests is shared with them. It is most definitely an encouragement to all of our team as we are continuously striving to improve the quality of our services.Thank you again for sharing your experience and positive feedback. We hope to welcome you back to Mantra Lake Tekapo.Nga mihi

10/10 Excellent

Bin, Ashland

Travelled with group
We had very comfortable stay, we enjoyed the space very much!
Stayed 3 nights in Oct 2023

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was quite a surprise. They thought of everything and was very comfortable. Thanks for having us
Stayed 1 night in Oct 2023
Response from Sanri on 16 Oct 2023
Kia Ora Keri,We so very much appreciate your feedback regarding your stay at Mantra - Lake Tekapo. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team as your feedback is really valuable, and serves as a great motivator to improve the quality of our services.We are honored to have you stay with us and hope your next visit will be another surprisingly good stay!Thank you again for taking the time to share your experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
A comfortable stay in Lake Tekapo
Our townhouse at Mantra Lake Tekapo was very comfortable and in a convenient location close to the centre of town.
Stayed 1 night in Sep 2023
Response from Sanri on 6 Oct 2023
Thank you so very much for your feedback, it is very much appreciated and always a pleasure to receive positive feedback. I will be sure to pass on your positive feedback to our team. Positive feedback motivates, inspires and encourages our team who are continuously striving to provide a superior service to you, our guest. It is really rewarding to see our Team beaming from positive feedback.Once again, our heartfelt thanks and for choosing to stay at Mantra Lake TekapoNga mihiSanriGSA - Mantra Lake Tekapo

10/10 Excellent

anna catherine

Liked: Cleanliness, room comfort
Great place !!
Stayed 1 night in Sep 2023
Response from Tanja on 24 Sept 2023
Kia Ora AnnaThank you very much for your review regarding your stay at Mantra Apartments - Lake Tekapo. It isvery much appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we are continuously striving to improve the quality of our services.Thank you again for taking the time to share your experience, choosing to stay at Mantra Lake Tekapo, and we look forward to welcoming you back soon.Nga mihi

10/10 Excellent

MENG-HSIN

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful. Close the Tekapo lake, quite. Warm room, so lovely.
Stayed 1 night in Sep 2023
Response from Tanja on 10 Sept 2023
Kia Ora MengThank you for taking the time to give Mantra Lake Tekapo a review. I will share your feedback with our team, as this is really valuable to us.Positive feedback motivates, inspires and encourages our team to continue striving in upholding, maintaining and bettering the Mantra brand. We look forward to welcoming you back to our hotel very soon!Ngā mihi nui,

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy walkable to "church and dog" and township. Quality amenities. Individual garaged onsite parking!
Stayed 2 nights in Aug 2023
Response from Tanja Clauberg Duty Manager - Mantra Lake Tekapo on 10 Sept 2023
Kia Ora HaydenThank you for taking the time to leave a review for us at Mantra Lake Tekapo a review. I will share your feedback with our team, as this is really valuable to us.Positive feedback serves to motivate, inspire and encourage our team to continue striving in upholding, maintaining and bettering the Mantra brand. We look forward to welcoming you back to our hotel very soon!Ngā mihi nui,

8/10 Good

Rex, Christchurch

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Tanja Duty Manager Lake Tekapo on 10 Sept 2023
Kia Ora RexThank you very much for your review. We all to appreciate positive feedback. Nga mihi

6/10 Okay

Mel

Stayed 3 nights in Jul 2023

8/10 Good

Kris

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and safe. Wish the mattress was better otherwise a good place to stay
Stayed 1 night in May 2023
Response from Trevor Penn on 28 May 2023
Kia Ora KrisWe do appreciate your honest feedback regarding your stay at Mantra Lake Tekapo.Please be rest assured the management is at the moment looking into soft refinement of the property which is personally being over seen by me.We should have some pretty good mattress and other soft amenities up to mark in some time.We would love for you to come stay with us againregardsTrevor PennHotel Manager

10/10 Excellent

Vanessa

Stayed 2 nights in Apr 2023

10/10 Excellent

Clifford, Plano

Stayed 1 night in Apr 2023

6/10 Okay

Scott

Stayed 1 night in Mar 2023

4/10 Poor

richard

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property backs up to the highway. It smells unclean. Very expensive relative to other options in the area.
Response from Trevor Penn on 29 Mar 2023
Kia Ora Rickard.Thank you for your feedback. Whats the issue you faced with your room in aspects of it not being clean or having a bad smell. Our team would have been more then happy to assist you with any issue. Did yous approach any of the team members

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, amenities
Lovely area walking distance to Town over the walk bridge and lakeside walking track. Layout of apartment & backyard is spectacular. The apartment overall requires basic maintenance. Marks on walls, TV & gas fire did not work.
Stayed 2 nights in Mar 2023
Response from Trevor Penn on 27 Mar 2023
Kia Ora We appreciate the feedback

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is modern, clean, fully equipped, very comfortable and conveniently located. It is perfect for a one night stay or a one month stay. We travel a lot and this property really stands out. If we ever get back to Lake Tekapo we will definitely stay at Mantra.
Stayed 1 night in Mar 2023
Response from Regards Trevor Penn Hotel Manager on 15 Mar 2023
Kia Ora CharlesGlad you enjoyed your stay with. We look forward to welcoming you againRegardsTrevor PennHotel Manager

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, amenities
Spacious apartment, very comfy beds. Decor tired.
Stayed 1 night in Mar 2023
Response from Regards Trevor Penn Hotel Manager on 15 Mar 2023
We appreciate you feedback.

2/10 Terrible

Siu-Fung

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
After our arrival we called the front desk to ask if they have a child gate for the stair, no one answered, we left a message but never get a reply. The carpet around the entrance and the kitchen were very dirty. The condition of the kitchenware were very bad, the two frying pan were full of scratches and for a 3 bedroom house we only get four bowls. The kitchen and toilet including the bathtub were fairly clean, but we got only 2 packs of dishwashing powder and no extra garbage bag for 4 night stay, though they responded pretty quick when we asked for more. There were a lot of tiny incests in the bathroom, and spider net out of the windows. One of the window had cracks on it I can’t let my child approach it. In the house manual it said the apartment will be service every third day but we never see people come. The garage was very small after our car go in we barely can open the door. Lack of entertainment the tv had no youtube Netflix and the sky tv is still low resolution . We had a look of the pool but the water look cloudy. Overall i was paying money for hotel but having everything like living in a hostal, terrible.
Stayed 4 nights in Mar 2023
Response from Regards Trevor Penn Hotel Manager on 15 Mar 2023
Kia Ora Siu-FungWe had a detailed look at your review.We do apologise for the inconvience caused due to some of the items no being as per your standards. The hotel does not advertise of any services that it does not offer at this point. With terms of serving every this day. You would have to request for the service to be done at the reception a day prior as sop we can enter the room to do so.I can assure you that the water in the pool is checked for quality standards on day to day basis and any sign of impurity is brought to our attention.

8/10 Good

Jeonghwa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with amazing lake view. the reception staffs are so kind. definitely come back :)
Stayed 3 nights in Feb 2023
Response from Regards Trevor Penn Hotel Manager on 15 Mar 2023
Kia Ora JeonghwaWe appreciate your feedback. We would love to welcome you back at our property

10/10 Excellent

Simson

Stayed 1 night in Feb 2023
Response from Trevor Penn Hotel Manager on 23 Mar 2023
Kia Ora SimsonWe appreciate the 5 star feedback

10/10 Excellent

Peggy

Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely property with great outdoor spaces.
Stayed 1 night in Feb 2023
Response from Regards Trevor Penn Hotel Manager on 15 Mar 2023
Kia Ora PeggyGlad you enjoyed the space in a around the hotel property.

10/10 Excellent

Noelia

Liked: Cleanliness
Stayed 2 nights in Jan 2023
Response from Trevor Penn Hotel Manager on 15 Mar 2023
Kia Ora NoeliaWe very much appreciate your feedback

10/10 Excellent

Marie

Stayed 1 night in Jan 2023

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, amenities
A little old and tired, but it was nice and clean. Kids loved the pool. 2 bedroom apartment was a great size, garage, courtyard, bonus to have own washer and dryer too. We would stay here again.

10/10 Excellent

Harinder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing that I didn't like. I liked the homey feel, how spacious the townhouse was, the heated floors in the bathroom, the large kitchen, the beautiful garden/back yard, the covered and attached garage, the full size washer and dryer, the large family room with TV.

6/10 Okay

Priscila

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Pretty, flash but noisy
Unit is flash & clean, stove is gas quite cool! Problem is the noise coming from the road. All bedrooms were noisy during the night. We decided to leave one night earlier die to the discomfort of a noisy room. And we paid for it... So, if you want to join luxury stay with quietness dont go Mantra 29.
Stayed 3 nights in Nov 2022

10/10 Excellent

EUITAEK

Travelled with family
Liked: Cleanliness, room comfort
Lovely to stay there
Stayed 2 nights in Nov 2022
Response from Dheeraj Bhaik on 15 Nov 2022
Kia Ora Euiteak,Thank you for your feedback, we are glad that you enjoyed your stay at Mantra Lake Tekapo.looking forward to welcome you in future

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Dheeraj Bhaik on 6 Oct 2022
Kia Ora Craig,Thank you for your feedback and we are glad you enjoyed your stay ay Mantra Lake Tekapo.Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Impressed
We had a lovely stay. The manager (not sure if he was also the owner) was friendly and helpful. The place is starting to show some signs of age but is kept incredibly clean (I am very fussy) and comfortable. Well done. We are impressed.
Stayed 3 nights in Sep 2022
Response from Dheeraj Bhaik on 6 Oct 2022
Kia OraThank you for your feedback and we are glad you enjoyed your stay ay Mantra Lake Tekapo.Thanks

8/10 Good

Karen

Stayed 2 nights in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Gregory

Liked: Room comfort
Fail!
Loved the place upon arrival. However as time went on we found the TV didn't work. Reception got somebody to help. Somehow they fluked the correct remote button sequence and it worked that night. But no tv the next night. There was no controls for the living area heating. So we had very cool evenings with -2 outside. Half of the electric blanked did't work. By then we were getting quite annoyed. The reception seemed to close around 5pm, so to get any help we needed to call another property for any help. Just too much trouble after a big day out. To top it off the fan in the range hood was very noisey so we didn't use it when cooking. The owner should at least have provided decent heating, a safe electric blanket and an an operations manual to describe how to make everything work. The faulty electric blanket is just bloody dangerous. All in all the two nights we spent at this property was a very bad experience, especially as the cost was quite high.
Stayed 2 nights in Sep 2022
Response from Dheeraj Bhaik on 10 Sept 2022
Kia Ora Gregory Hollands, Thank you for taking the time to tell us about your experience at the Mantra Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Viki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accommodation was really nice- lovely quality in a stunning area. Would recommend.
Stayed 3 nights in Aug 2022
Response from Dheeraj Bhaik on 28 Aug 2022
Kia Ora We very much appreciate your comments regarding your stay at the Mantra lake Tekapo It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

sophie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay. Lots it room. Lovely spot.
Stayed 2 nights in Apr 2022
Response from Dheeraj Bhaik on 27 Apr 2022
Kia Ora We very much appreciate your comments regarding your stay at the Mantra Lake Tekapo It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely appointed apartment well equipped clean and tidy
Stayed 2 nights in Apr 2022
Response from Dheeraj Bhaik on 18 Apr 2022
Kia ora Barry, We very much appreciate your comments regarding your stay at the Mantra Lake Tekapo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,