After our arrival we called the front desk to ask if they have a child gate for the stair, no one answered, we left a message but never get a reply. The carpet around the entrance and the kitchen were very dirty. The condition of the kitchenware were very bad, the two frying pan were full of scratches and for a 3 bedroom house we only get four bowls. The kitchen and toilet including the bathtub were fairly clean, but we got only 2 packs of dishwashing powder and no extra garbage bag for 4 night stay, though they responded pretty quick when we asked for more. There were a lot of tiny incests in the bathroom, and spider net out of the windows. One of the window had cracks on it I can’t let my child approach it. In the house manual it said the apartment will be service every third day but we never see people come. The garage was very small after our car go in we barely can open the door. Lack of entertainment the tv had no youtube Netflix and the sky tv is still low resolution . We had a look of the pool but the water look cloudy. Overall i was paying money for hotel but having everything like living in a hostal, terrible.