Minibar, in-room safe, desk, iron/ironing board
Check availability

Reviews of Hotel Aifa

3 out of 5
Hotel Aifa
U0217, Jalan Tun Mustapha, Labuan, Wilayah Persekutuan Labuan

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 139 reviews" "
Rating 8 - Good. 60 out of 139 reviews" "
Rating 6 - Okay. 19 out of 139 reviews" "
Rating 4 - Poor. 6 out of 139 reviews" "
Rating 2 - Terrible. 5 out of 139 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

GIM-LOO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 1 night in Feb 2024

8/10 Good

Hasan, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
The hotel is a bit old and need some maintenance. AC unable to control fan speed only can adjust temperature. Hot water not hot enough.
Stayed 2 nights in Jan 2024

6/10 Okay

Poon w

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
the hotel situated in town which is good for tourist hotel not upgrade or renovated after years even carpet are dirty & smell not replace staff work not to stadard we even have cockroach inside room every service or request will be charged
Stayed 2 nights in Dec 2023

6/10 Okay

Raphael

Business traveller
Liked: Cleanliness, staff & service
Alas , hotel feels aged. Breakfast will be better to eat out.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kok Leong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it
One of the best hotels in Labuan
Stayed 3 nights in Aug 2023

8/10 Good

Anil Chandru

Stayed 1 night in May 2023
Response from Joe on 7 Jul 2023
Hi Mr Anil Chandru, Thanks for staying with us. We appreciate your feedback!

4/10 Poor

TEKFOH, Palm Springs

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Checked into a room and AC was not working. Waited a while and still not working. Finally staff member came up and said they do have an issue with the AC. Moved to another room and was better. Unfortunately, the corridors were not air conditioned and was very uncomfortable.
Stayed 3 nights in Apr 2023
Response from Joe on 7 Jul 2023
Dear Mr Tekfoh, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of Hotel Aifa, allow me to apologize for what happen to you during your stay we appreciate of our guest review as it will help us to be aware on what we need to improve on our service not only to you but to other guest as well, Thank you for your review and we are truly sorry for your encounter during your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

2/10 Terrible

kheng siew

Stayed 5 nights in Mar 2023
Response from Joe on 7 Jul 2023
Hi Mr kheng siew, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was rather dated but comfortable. The original room we got had a faulty aircon. Initially they suggested we wait for them to fix the aircon (possibly no gas, they weren't sure either) at 10.30pm. We requested a new room as it's late and we wanted to shower and sleep. Luckily this was granted. As with all our other stays at this hotel, it is comfortable. Bring your own blanket if you are travelling with a child and they are sleeping on the sofa. They'll charge for the blanket, we brought ours this time round. Breakfast-wise this time we didn't eat there. But from our other times at this hotel, the breakfast is very basic and will get you to lunchtime.
Stayed 1 night in Jan 2023
Response from Joe on 7 Jul 2023
Dear Ms Felicia, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

10/10 Excellent

azlan shah

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great hotel and location
Stayed 5 nights in Jan 2023
Response from Joe on 7 Jul 2023
Dear Mr Azlan Shah, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

10/10 Excellent

azlan shah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Joe on 7 Jul 2023
Dear Mr Azlan Shah, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

4/10 Poor

Melvin, Singapore

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Got a room that has a smell in it. Bedsheet was not changed and still with stains of blood only discovered on my last day. Can find long hair remaining from donno who. Was disgusted at the end of the day.

8/10 Good

Hj Puasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

ROSMADI

Stayed 3 nights in Sep 2022

10/10 Excellent

Kee joon

Stayed 1 night in Aug 2022

6/10 Okay

Khin Choy, Klang

Business traveller
I think the hotel is good, just that the upkeep still need more effort. The breakfast is not good though.
Stayed 2 nights in Jun 2022

8/10 Good

ANUAR

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, big clean room, friendly and helpful staffs and great location in the centre of town.
Stayed 2 nights in May 2022

2/10 Terrible

Jim Kian Hock

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Despite placing "DO NOT DISTURB" sign at the door knob outside, staff still enter the room.
Stayed 3 nights in Feb 2022

10/10 Excellent

Mohamed Huzaifah, ALOR GAJAH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome by the staff. Clean.
Stayed 3 nights in Nov 2021
Response from Angeline on 9 Nov 2021
Dear Mr Mohamed Huzaifah, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 Excellent

MASLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Ann on 9 Nov 2021
Hi Ms Maslina, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming
friendly front desk
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Breakfast menu
Breakfast buffet it is not a buffet and not clean also hygiene as there are small flies which is taking a nap on their fruit platters.Further more , The variety of breakfast menu is really bad.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

8/10 Good

Ishak

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2020

10/10 Excellent

NOR HAFIZAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Angeline - Room Reservation on 27 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Leif Gehlert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Angeline - Room Reservation on 19 Feb 2020
Dear Mr Leif Gehlert, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 Excellent

Mohamad Ridzuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Angeline - Room Reservation on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback! Best Regards,

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Angeline - Room Reservation on 11 Dec 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Best Regards

10/10 Excellent

DEXTER

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and comfortable place to stay.
Stayed 2 nights in Dec 2019
Response from Angeline - Room Reservation on 11 Dec 2019
Dear Mr Dexter, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities.We are truly pleased that you had a pleasent stay.Looking forward to welcoming you and your loved ones soon! Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good except tv channel which only limited. Channel tv1, tv2, tv3 n astro not available..
Stayed 2 nights in Nov 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities. We will surely work on improving our services & facilities to serve all our valued guests better in the near future. Once again, we apologize for the inconvenience caused and we look forward to welcome you back to Hotel Aifa in the near future.

8/10 Good

Yusoff

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need more improvement followings; 1. Breakfast 2. Services bad, take 1hour to fry mee goreng. 3. Time check out not flexible, some previlage to be given genuine guest need to stay longer due to flight time.
Stayed 2 nights in Nov 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Mr/Ms, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities. We will surely work on improving our services & facilities to serve all our valued guests better in the near future. Once again, we apologize for the inconvenience caused and we look forward to welcome you back to Hotel Aifa in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Nov 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities.We are truly pleased that you had a pleasent stay. Looking forward to welcoming you and your loved ones soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred hotel in Labuan. Friendly and accommodating staff.
Stayed 2 nights in Nov 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aifa, my first choice if going to Labuan
Stayed 1 night in Oct 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Oct 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff especially the front desk are very helpful.
Stayed 3 nights in Sep 2019
Response from Angeline - Room Reservation on 5 Dec 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable the staff were helpful No pool Food was good
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Joe on 13 Sept 2019
Dear anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel, Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicehotel
Stayed 1 night in Aug 2019
Response from Angeline - Reservation on 28 Aug 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan. Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Angeline - Room Reservation on 28 Aug 2019
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

8/10 Good

Ming

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location to walk around down town.
Stayed 2 nights in Aug 2019
Response from Angeline - Reservation on 16 Aug 2019
Dear Ming, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan. Best Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Angeline - Room Reservation on 16 Aug 2019
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast not include
Stayed 1 night in Jul 2019
Response from Angeline - Room reservation on 28 Aug 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities. Regarding breakfast, we have the option of booking a deluxe room with breakfast or without breakfast. The hotel only follows from the vouchers received. Best Regards,

10/10 Excellent

Nurul, Kota Kinabalu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable & strategic hotel in town.
Stayed 2 nights in Jul 2019
Response from Jasly Joe on 31 Jul 2019
Dear nurul, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

8/10 Good

Piti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jasly Joe on 31 Jul 2019
Dear Piti, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best parking in front hotel & nice accommodation
Stayed 3 nights in Jul 2019
Response from Angeline - Room Reservation on 11 Jul 2019
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Angeline Room Reservation on 27 Jun 2019
Dear ANONYMOUS, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room is spacious
Stayed 2 nights in Jun 2019
Response from Mohd Zaki on 11 Jun 2019
Dear Mr/Mrs, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards, Mohd Zaki, Shift Leader

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location very good.
Stayed 1 night in May 2019
Response from Angeline - Room Reservation on 1 Jun 2019
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan. Best Regards,