"The check-in was easy, We booked a room with two beds. We were upgraded to bigger suite but with a single king and two pullout couches. The location of this room was great, right on the beach and next to a restaurant. No complains on location. The pullout couches was horrible. We needed up sleeping on the couch than the pullout mattress. Other minor issues, The living room AC was not running, Maintenance fixed it in 30min. Main toilet was leaking and did not have energy to get it fixed or move to a new room. We were offered complimentary champagne two days with some chocolates.
The shuttles were good and the drivers were accommodating and helpful. Pools were great, The best part is the beach. We found covered seats both times we went there. Water park is very limited. my kids did the rides a couple of times and were done. Kids did the escape room and had fun.
Food was average, we tried almost all the restaurants. The Italian restaurant was decent but not great. The market buffet was very boring and pretty basic. The Japanese restaurant was the best. My kids loved the Mexican restaurant. The steakhouse was very disorganized. Rooms service was decently quick.
Overall was a good experience, smaller things could have made it perfect but definitely not disappointed."