"The rooms definitely need upgrades and proper maintenance. There were several damaged items that appeared to have been repaired superficially rather than fixed correctly.
Additionally, many employees seemed unmotivated and greeted guests out of obligation rather than with genuine hospitality.
I also experienced a frustrating situation when I reserved a restaurant for seven people. Customer service gave me passes for six and assured me that adding one extra person would not be an issue. However, when we arrived, the restaurant staff said there was no note in the system and had to call the manager. Thankfully, the manager allowed us in, but dealing with these types of misunderstandings is the last thing guests want while on vacation.
To make matters worse, I had to wait over an hour to check in. After traveling, guests expect a smooth arrival process, not long waits and unnecessary complications.
The hotel’s nightlife was also disappointing. There was no DJ at the nightclub; instead, an employee simply played YouTube playlists, and it was the same music every night. We went on multiple nights hoping to experience something different, but unfortunately, there was no variety or entertainment value.
Overall, better communication between departments, improved maintenance, a smoother check-in process, more engaging entertainment, and a more welcoming, guest-focused attitude from staff would greatly improve the overall guest experience."