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Reviews of Mimaru Kyoto Station

3 out of 5
Mimaru Kyoto Station
15-1, Higashikujyo Higashisannocho, Kyoto, Kyoto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 183 out of 214 reviews" "
Rating 8 - Good. 28 out of 214 reviews" "
Rating 6 - Okay. 2 out of 214 reviews" "
Rating 4 - Poor. 0 out of 214 reviews" "
Rating 2 - Terrible. 1 out of 214 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Miki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. It is perfect for a family. The staff are friendly and very helpful. Liked having the laundry facility on site however, the dryers are not too good. Place is really close to seven eleven and Lawsons. So close to Kyoto station. Overall, I would really recommend this place for people in big groups or family.
Stayed 4 nights in Apr 2024
Response from Front Desk Team on 19 Apr 2024
Dear Miki,Thank you so much for staying at MIMARU KYOTO STATION.It's our honor to hear that you did enjoy the stay with us and were satisfied with the staff's service. We apologize for your unpleasant experience with the laundry service. We are trying our very best every day to create better services, and hope your next stay will be a pleasant journey.We look forward to welcoming you back again.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from MIMARU KYOTO STATION Front desk team on 15 Apr 2024
Dear Garry,Thank you very much for staying at MIMARU KYOTO STATION.We are glad that our hotel's location was useful for your trip.We hope you will stay at MIMARU again when you come to Japan. We look forward to serving you.Best regards,

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place very close to Kyoto station which made it super easy when arriving and easy to do tours. Staff friendly and helpful. Communal laundry at ground level. We packed light and used that!
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 11 Apr 2024
Dear Jenny,Thank you for staying at MIMARU KYOTO STATION.It's our honor to hear that you did enjoy the staff's service and had a good time with us. We're also delighted to know that the coin laundry service was convenient for your needs.We are trying our very best every day to create better services, and hope your next stay will be a pleasant journey.We look forward to welcoming you back again.Best regards,MIMARU KYOTO STATION

10/10 Excellent

trang

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was wonderful
Stayed 4 nights in Mar 2024
Response from MIMARU KYOTO STATION Front desk team on 2 Apr 2024
Dear trang,Thank you for staying with us at MIMARU KYOTO STATION and leaving such a great review.We are very glad to hear that you had a comfortable stay.Also, thank you very much for your kind words about our front desk staff.We will make effort to provide services that satisfy our customers.We are looking forward to seeing you again.Best regards,MIMARU KYOTO STATION Front Desk Team

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place near the train station without the noise. Had laundry machines and staff was so friendly and helpful!
Stayed 2 nights in Mar 2024
Response from MIMARU KYOTO STATION Front Desk Team on 1 Apr 2024
Dear Lesley,Thank you very much for staying with us MIMARU KYOTO STATION. We are so glad you were satisfied with our facilities, location, and services. We will continue our effort to provide the best service to our guests. We hope you had a great time in Kyoto. We are looking forward to seeing you again. Thank you again for leaving your kind review!Best regards,

10/10 Excellent

ruston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quite hotel. Extremely close to Kyoto station, which made it extremely convenient.
Stayed 3 nights in Mar 2024
Response from MIMARU KYOTO STATION Front desk team on 1 Apr 2024
Dear ruston, Thank you very much for staying at our hotel and leaving such a wonderful review. We are delighted to hear that you had a comfortable stay at our hotel. We will make effort to provide services that satisfy our customers. We are looking forward to seeing you again.

10/10 Excellent

Phamela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk Team on 23 Mar 2024
Dear PhamelaThank you for staying with us at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review.Your feedback is valuable to us, as we strive to improve with each stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Annie

Stayed 2 nights in Mar 2024
Response from Front Desk Team on 11 Apr 2024
Dear AnnienThank you for staying with us at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review.Your feedback is valuable to us, as we strive to improve with each stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Maly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique room, great amenities, professional and polite staff.
Stayed 1 night in Mar 2024
Response from MIMARU KYOTO STATION Front desk team on 8 Mar 2024
Dear Maly, Thank you so much for staying at MIMARU KYOTO STATION. We are so glad you enjoyed your stay with us and were satisfied with our staff's service. We are trying our best every day to create better services so that our precious guests can have unforgettable moments and memories while staying with us. We hope to welcome you again in Kyoto and MIMARU hotels soon. All the best, MIMARU KYOTO STATION Front desk team

10/10 Excellent

KpH

Stayed 1 night in Feb 2024
Response from Front Desk Team on 23 Mar 2024
Dear KpHThank you for staying with us at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review.Your feedback is valuable to us, as we strive to improve with each stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Deepa

Travelled with family
Liked: Cleanliness, room comfort
Outstanding!! A must stay.
We recently stayed at Mimaru Kyoto Station and it was one of our most pleasant experiences while vacationing in a foreign country. While the hotel room itself was great, the highlight was the high quality staff at Mimaru. We had the pleasure of interfacing with several staff but want to specifically recognize Yuko, Maya, Anh and Mac for helping us make our visit to Kyoto memorable. They provided us with recommendations on places to seein Kyoto, restaurants, shopping and transportation options to make the visit easy. All staffers were fluent in English which was a big help. We spent 2 days at Yumotokan in Otsu and because they were unable to communicate in English, the Mimaru Staff helped us by talking to the Yumotokan staff. Our appreciation for the Mimaru staff increased significantly when we moved to Tokyu Stay in Tokyo where unfortunately, the staff neither could help with any tourism information, nor could they communicate in English. Additionally, Tommaso from Mimaru Kyoto helped us understand how New Years Eve was celebrated in Tokyo. 2024 started with unfortunate incidents in Japan with the earthquake in the Kanazawa area and the plane accident. We were scheduled to visit Kanazawa right after the earthquake hit and it was very gracious on Maya's part to check on us to make sure that we were safe. This was well after we had checked out of Mimaru and this gesture is testament to the nature of the Mimaru staff. We will recommend Mimaru Kyoto Station to all our friends.
Stayed 5 nights in Dec 2023
Response from Front Desk Team on 9 Jan 2024
Dear Deepa,Thank you for choosing MIMARU Kyoto Station and leaving us such a heartwarming review!It was our pleasure to meet your family and we are sincerely grateful for your kind words in appreciation of our humble service.We are striving to make every stay at MIMARU Kyoto Station pleasant and memorable for our dear guests. We are delighted to know that you have enjoyed the time you spent with us!We would like to thank you again for your high appreciation of the work that our staff does and your devotion to our brand.Looking forward to welcoming you here in Kyoto again!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Tavoris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MIMARU京都STATION フロントスタッフ一同 on 8 Jan 2024
Dear Tavoris, Thank you so much for staying at MIMARU KYOTO STATION. We are glad to know that you did enjoy your stay with us. We are trying our very best every day to create better services so that our precious guests can have unforgettable moments and memories during the time staying with us. We hope to welcome you again in Kyoto and MIMARU hotels soon.Best Regards,MIMARU KYOTO STATION

10/10 Excellent

Julia

Stayed 6 nights in Aug 2023
Response from Front desk team on 1 Jan 2024
Dear Julia,Thank you so much for staying at MIMARU KYOTO STATION.We are glad to know that you did enjoy your stay with us. We are trying our very best every day to create better services so that our precious guests can have unforgettable moments and memories during the time staying with us.We hope to welcome you again in Kyoto and MIMARU hotels soon.All the best,MIMARU KYOTO STATION

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The front desk was very helpful and the hotel is such a short walk to the Shinkansen entrance. The room was spacious and comfortable.
Stayed 6 nights in Dec 2023
Response from MIMARU KYOTO STATION Front Desk Team on 23 Dec 2023
Dear Boon Bee Pay,Thank you for staying with us MIMARU Kyoto Station. It is wonderful to hear you had a great time in Kyoto and you were satisfied with our services! We will continue efforts to provide the best services. We look forward to seeing you again,Best regards,

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Very amazing. Very near to train station.
Stayed 3 nights in Dec 2023
Response from Front Desk Team on 17 Dec 2023
Dear Sam,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review, and are delighted to know that the hotel's location was convenient for you.Your feedback is valuable to us, as we strive to improve with each stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very helpful and friendly and can communicate in English very well. We are a family of 4 with 2 kids. The room is spacious with a dining area and all necessary utensils. Very ideal for family after a tired long walk and just want to chill in the room with take-away.
Stayed 3 nights in Nov 2023
Response from MIMARU KYOTO STATION Front Desk Team on 9 Dec 2023
Dear John, Thank you very much for staying at MIMARU Kyoto Station. We are very happy to hear that you were satisfied with your room and to receive your compliments regarding the service of our staff. Our staff will continue to do their best to provide a relaxing environment for our customers! I look forward to meeting again. thank you. MIMARU Kyoto Station Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Great spot for a family in Kyoto
Nice sized rooms for a family, great staff, and really great for the kids. They had a "Bingo" check list, where as the kids visit or complete an experience ("Try gyoza," "Visit the Train Museum," etc.), and they complete a row, they would be able to get a gacha from the mini-vending machine. It's also a block from the Kyoto Train Station and within walking distance from restaurants, coffee, desserts, and shopping.
Stayed 1 night in Nov 2023
Response from MIMARU KYOTO STATION Front Desk Team on 30 Nov 2023
Dear John,Thank you for staying at MIMARU Kyoto Station and leaving us this kind review!We are happy that you were satisfied with our rooms and appreciated the work our staff does for our guests! That is so good to know that your kids liked the Bingo challenges, hope that completing them was a nice experience. We will continue doing our best to make our guests' stays enjoyable!Looking forward to welcoming you in Kyoto again!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Tze Hiang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms with great amenities.
Response from MIMARU KYOTO STATION Front Desk Team on 29 Nov 2023
Dear Tze Hiang,thank you very much for staying at MIMARU KYOTO STATION, rating us, and leaving such a nice comment. Your feedback is valuable to us, as we strive to improve with each and every stay. I hope you enjoyed your trip to Kyoto and had a nice stay with us. We look forward to welcoming you back then. Best regards

10/10 Excellent

merced

Stayed 3 nights in Nov 2023
Response from MIMARU KYOTO STATION Front Desk Team on 29 Nov 2023
Dear merced,thank you for staying at MIMARU KYOTO STATION and rating our hotel. I hope you fully enjoyed your trip to Kyoto and had a nice stay with us. If you have another chance to visit Kyoto again in the future, we all hope that you choose our hotel again. We look forward to seeing you one more time. Thank you very mcuh.MIMARU KYOTO STATION Front desk team

10/10 Excellent

Taiping

Stayed 3 nights in Nov 2023
Response from Front Desk Team on 7 Nov 2023
Dear Taiping,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Barry, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic ApartHotel right in the centre of Kyoto. Lovely warm welcome from the team. Everything was "can do" and friendly. Would unreservedly recommend this place. Do take time to sit on the roof terrace and watch the trains go by :)
Stayed 2 nights in Oct 2023
Response from MIMARU KYOTO STATION Front desk team on 3 Nov 2023
Dear Barry,Thank you for staying with us at MIMARU KYOTO STATION and for giving us the perfect score.We are very glad to hear that you have been satisfied with the location and roof top terrace. And also it is our honor that you have recommended our hotel strongly. We will make effort to provide services that satisfy our customers.We are looking forward to seeing you again.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Darren, Launceston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Recently stayed 5 nights at this fantastic apartment. The staff were outstanding, with great English and a very friendly manner. The check in/check out was quick and they held our luggage before the 3pm check in with no hassle. The room was outstanding. Comfy beds and pillows, great amenities, and fantastic water pressure in the shower. A very short walk to Kyoto station makes this apartment a dream hotel. Good laundry facilities, and they had an iron and ironing board to lend when needed. I can’t speak highly enough of this hotel and wouldn’t hesitate to stay here again. Outstanding.
Stayed 5 nights in Oct 2023
Response from MIMARU KYOTO STATION Front desk team on 2 Nov 2023
Dear Darren,Thank you for choosing MIMARU Kyoto Station to spend your time in Kyoto!We are so grateful for you taking the time to leave such a beautiful review! We are delighted that you highly appreciated our staff's work, our rooms and facilities. We will continue to do our best to make our guests' stays enjoyable.It was our pleasure to welcome you here and we hope to meet your lovely family again in Kyoto! There are still a lot of Starbucks to visit and matcha lattes to taste :)Kind regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Kiki

Stayed 4 nights in Oct 2023
Response from MIMARU KYOTO STATION Front desk team on 14 Nov 2023
Dear Kiki,Thank you so much for staying at MIMARU KYOTO STATION. We are glad to know that you were satisfied with our service. Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back!Best regards, MIMARU KYOTO STATION Front Desk Team

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Front Desk Team on 24 Oct 2023
Dear Sarah,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Another great Mimaru property. Very close to Kyoto station making it very convenient. Kids loved the Pokémon themed room.
Stayed 2 nights in Oct 2023
Response from MIMARU KYOTO STATION Front desk team on 20 Oct 2023
Dear Becky, Thank you very much for staying and leaving us this review! We are so delighted that your children enjoyed their stay in the Pokemon Room. We look forward to seeing you again! Best regards, MIMARU KYOTO STATION Front Desk Team

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing and so clean , very convenient to all places
Stayed 4 nights in Sep 2023
Response from Front Desk Team on 2 Oct 2023
Dear Elly,We are very happy that you liked staying in our hotel so much! We will continue to do our best to provide our guests with services that will make their stays even more enjoyable.Looking forward to seeing you again!Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Paulo de

Liked: Property conditions & facilities
楽しかた
Stayed 3 nights in Sep 2023
Response from Front Desk Team on 27 Sept 2023
Dear Paulo de,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to write this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

8/10 Good

SEUNGHO

Stayed 1 night in Sep 2023
Response from Front Desk Team on 18 Sept 2023
Dear SEUNGHO,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Joachim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 13 Sept 2023
Dear Joachim,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Daniel

Stayed 4 nights in Sep 2023
Response from MIMARU KYOTO STATION on 12 Sept 2023
Dear Daniel, Thank you very much for staying with us at MIMARU Kyoto Station! We hope you had a great time in Kyoto. It is our greatest pleasure that you were satisfied with the location and our service. We will continue to provide the best service for our guests. We appreciate your kind review and look forward to your next visit! Best regards, MIMARU Kyoto Station Front Desk Team

8/10 Good

Yi Ti

Stayed 1 night in Sep 2023
Response from Front Desk Team on 6 Sept 2023
Dear Yi Ti,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave us this review. Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATION

10/10 Excellent

Lei

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
excellent
Stayed 2 nights in Sep 2023
Response from MIMARU KYOTO STATION　Front Desk Team on 4 Sept 2023
Dear Lei,Thank you for staying at MIMARU KYOTO STATION and for giving us the perfect score.We are very glad to hear that you feel comfortable with our services and hotel.We are continuing to improve ourselves and looking forward to seeing you again.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

hung-sen

Stayed 3 nights in Aug 2023
Response from MIMARU KYOTO STATION on 20 Aug 2023
Dear hung-sen,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to leave this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Hau Sin

Stayed 6 nights in Aug 2023
Response from MIMARU KYOTO STATION Front desk team on 4 Sept 2023
Dear Hau Sin,Thank you for staying at MIMARU KYOTO STATION and for giving us the perfect score.We are very glad to hear that you feel comfortable with our services and hotel.We are continuing to improve ourselves and looking forward to seeing you again.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Chanh C, Huntington Beach

Liked: Cleanliness, property conditions & facilities
The hotel was perfect for our needs, close to the train station and shopping center. Every attractions are close by and accessible by train or local buses.
Stayed 3 nights in Aug 2023
Response from MIMARU KYOTO STATION Front desk team on 12 Aug 2023
Dear Chanh C,Thank you for staying with us and taking the time to give us a wonderful review!We are so delighted that you were satisfied with our location.We will continue working hard for more comfortable stays for our all guests.We are looking forward to seeing you again!Best regards,MIMARU KYOTO STATIONFront Desk Team, Saki

10/10 Excellent

CHIU-KUAN

Stayed 6 nights in Jul 2023
Response from MIMARU KYOTO STATION on 21 Jul 2023
Dear Chiu-Kuan,Thank you for staying with us at MIMARU Kyoto Station!We thank you for taking the time to leave us this rating.We hope you will visit us again in the future!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Martyn

Stayed 1 night in Jul 2023
Response from MIMARU KYOTO STATION on 21 Jul 2023
Dear Martyn,Thank you for staying with us at MIMARU Kyoto Station!We thank you for taking the time to leave us this rating.We hope you will visit us again in the future!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

I-Chin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from MIMARU KYOTO STATION Front desk team on 16 Jul 2023
Dear I-Chin SNA, thank you for staying with us at MIMARU Kyoto Station! We thank you for taking the time to leave us this rating. We are very happy to receive it. We hope you fully enjoyed your time in Kyoto and hope to see you again in the future! Warm regards, MIMARU Kyoto Station Front Desk Team

10/10 Excellent

Po Lun Erankie

Stayed 5 nights in Jul 2023
Response from MIMARU KYOTO STATION Front desk team on 16 Jul 2023
Dear Po Lun Erankie SAN, thank you for staying with us. We thank you for taking the time to leave us this rating. We are happy to receive it from you. I hope you fully enjoyed your time in Kyoto and hope to see you again in the future. Thank you again for staying with us.

10/10 Excellent

Andrew

Stayed 4 nights in Jul 2023
Response from MIMARU KYOTO STATION on 14 Jul 2023
Dear Andrew,Thank you for staying with us at MIMARU Kyoto Station!We hope your stay and your trip was enjoyable. Thank you for taking the time for leaving us this rating.We hope to see you again in the future!Warm regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, room comfort
Kyoto getaway
The place is big enough for family of 5, clean and quiet. Very close to train station.
Stayed 2 nights in Jul 2023
Response from MIMARU KYOTO STATION on 12 Jul 2023
Dear Eric,Thank you for choosing MIMARU Kyoto Station for your trip to Kyoto!We hope you had a comfortable stay and an enjoyable time in Kyoto. Thank you for taking the time to leave us this review!We hope that we may welcome you to our hotel again in the future!Warmest regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Rose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a magnificent stay. We were in the ground floor garden room and it was gorgeous. Was originally worried it would be noisy near the lifts and lobby but once the door shut, you couldn't hear a thing! We stayed with our 2 daughters (3 and 7) and they loved it. The room is laid out perfectly, the kitchen is all you need, and the staff are SO lovely and helpful. The location of the station is what we needed for some day trips, so around the area isn't all that interesting, but it worked great for us as there was a lot of dining over at the station and there was a 7/11 literally on the corner. Would easily and very happily stay there again.
Stayed 4 nights in May 2023
Response from MIMARU KYOTO STATION on 10 Jul 2023
Dear Rose,Thank you so much for staying at MIMARU KYOTO STATION.We are so delighted to know that the hotel location and the in-room kitchen corner are convenient to you. And it's a great honor to hear that you did enjoy our staff's service and had a good time in the garden view room with us. We are trying our very best every day to create better services, and hope your next stay will be a pleasant journey.We look forward to welcoming you back again.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Peihua

Stayed 5 nights in Jul 2023
Response from MIMARU KYOTO STATION on 10 Jul 2023
Dear Peihua,Thank you so much for staying at MIMARU KYOTO STATION.We appreciate that you took the time to write this review.Your feedback is valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back then.Best regards,MIMARU KYOTO STATIONFront Desk Team

8/10 Good

Jessica

Travelled with family
Liked: Room comfort
Beautiful & spacious. Staff variable.
Beautiful and spacious, catered well for family of four. Staff communication varied greatly. Check in staff was knowledgeable and spoke fluent English. We had to change rooms after 3 nights because it was not available for the fourth. This process could have been improved. 1. Unlike other places, we could not leave our packed luggage for staff to move into new rooms. We had to take them down to reception. 2. Despite paying for 4 nights at check in, upon changing rooms, we had to check out of old room and wait til check in time. Which is not an issue, as we spent the whole day out. However, we realised we did not have a key pass to access the hotel after hours and so had to rush back from Osaka to check into new room by 10pm. 3. I fed this back to staff and suggested it would be better to give us a keycard to access the building even when our room was not ready when changing rooms. This process was stressful, especially with two young kids trying to rush back by 10pm. I was then told I didn’t have to rush, and can call security to let us in. This was not explained to me when I clearly informed the staff my plans for the day.
Stayed 3 nights in Jul 2023
Response from MIMARU KYOTO STATION on 7 Jul 2023
Dear Jessica,Thank you for staying with us at MIMARU KYOTO STATION.We appreciate that you took the time to leave this review and are very sorry for the unpleasant experience with the room change during your stay. We also deeply apologize for the lack of explanation from the staff that caused you such inconvenience.Your feedback is valuable to us, as we strive to improve with each and every stay. We hope to be able to welcome you back to our MIMARU hotels in the future.Best regards,MIMARU KYOTO STATIONFront Desk Team

10/10 Excellent

Christopher, Modesto

Liked: Cleanliness, amenities, property conditions & facilities
excellent!
Stayed 4 nights in Jun 2023
Response from MIMARU KYOTO STATION on 3 Jul 2023
Dear Christopher,Thank you for staying with us at MIMARU Kyoto Station!Thank you for taking the time to leave us this feedback.We hope you will choose MIMARU again for your next trip to Japan!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

William T

Stayed 3 nights in Jun 2023
Response from MIMARU KYOTO STATION on 4 Jul 2023
Dear William,Thank you for staying with us at MIMARU Kyoto Station, and for taking the time to leave us this rating!We hope to see you again in the future!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Hitokazu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jul 2023
Response from MIMARU KYOTO STATION on 3 Jul 2023
Dear, Thank you from all of the team here for staying with us at MIMARU Kyoto Station! We are delighted that you had an enjoyable stay with us. Thank you for your nice review. We hope that you will choose us again should you come back to Kyoto in the future! Warmest regards, MIMARU Kyoto Station Front Desk Team

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great front desk service from English speaking staff! Very courteous and helpful.
Stayed 4 nights in Jun 2023
Response from MIMARU KYOTO STATION on 28 Jun 2023
Dear Patricia,Thank you for staying with us at MIMARU Kyoto Station!We are delighted that you had an enjoyable stay. Thank you for taking the time to leave us this review and for your compliments regarding our staff.We hope to see you again in the future!Best regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Anissa

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place for easy access to the train station… you go go anywhere you want, just walk across the street ! The staff was past amazing… they even walked us outside to make sure we got going in the proper direction! They got us cabs and made sure the driver knew where to take us. Their English excellent … can’t say enough !
Stayed 3 nights in Jun 2023
Response from MIMARU KYOTO STATION on 28 Jun 2023
Dear Anissa,Thank you for staying with us at MIMARU Kyoto Station!We are very happy to hear that you had an enjoyable stay at our hotel, and we are glad that t was a suitable base for your Kyoto adventure. Thank you for taking the time to leave us this review and for your kind words regarding our front staff.We hope that you will visit us again in the future!Warmest regards,MIMARU Kyoto StationFront Desk Team

10/10 Excellent

Wai Kin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from MIMARU KYOTO STATION on 27 Jun 2023
Dear Wai Kin,Thank you for staying with us at MIMARU Kyoto Station!We appreciate you taking the time to leave us this rating, and we hope to see you again in the future!Best regards,MIMARU Kyoto StationFront Desk Team