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Reviews of DJ Citi Point Hotel

2 out of 5
DJ Citi Point Hotel
No.16, Pusat Niaga Paya Keladi, Jalan Kampung Daik, Kuala Terengganu, Terengganu

Reviews

6.8
Rating 10 - Excellent. 16 out of 120 reviews" "
Rating 8 - Good. 43 out of 120 reviews" "
Rating 6 - Okay. 39 out of 120 reviews" "
Rating 4 - Poor. 15 out of 120 reviews" "
Rating 2 - Terrible. 7 out of 120 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siti Mariam

Stayed 1 night in Jun 2022

8/10 Good

Mohd Riduan Hilmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jaanvi on 8 Dec 2021
Greetings from DJ Citi Point Hotel, Thank you for reviewing our hotel. Your review is important to us. We are delighted to know you had a comfortable stay at our hotel. We look forward to welcoming you again in the near future!

4/10 Poor

MASTURA

Travelled with family
Disliked: Property conditions & facilities, room comfort
This hotel is not suitable for family as the room is so small for 4 people to be cramped into one room. No elevator provided and very unsuitable for elderly especially if you stay in level 2. No window provided, thus 4 people staying in the room is suffocating. Sound proof is also bad. You can also hear every word from the next room, abd it turns bad when people talk too loud and baby cries... The worst part is bad smell coming from the toilet. Even though the toilet is clean but the smell is so terrible, may be due to lack of ventilation. The only good thing about the hotel is the location which is in the centre of town.
Stayed 2 nights in Aug 2020

8/10 Good

Zan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice & good location
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the mall
Stayed 1 night in Dec 2019

6/10 Okay

Damia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Good location. Dirty coffee cups & kettle. No elevator.
Stayed 2 nights in Nov 2019

8/10 Good

teik hooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
terletak didlm bandar
Stayed 2 nights in Jul 2019

6/10 Okay

WEI

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff is good .but the cleaning need to improve
Stayed 1 night in May 2019

8/10 Good

Raina Azene

Liked: Cleanliness, staff & service
Great Location
Walking distance to pasar payang.
Stayed 1 night in Feb 2019

8/10 Good

Shahizul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

mizanfx

Disliked: Property conditions & facilities
tandas sempit
Stayed 2 nights in Dec 2018
Response from Azura on 22 Jan 2019
Greetings from Dj Citi Point. Thank you for your review. We're sorry for the inconvenience cause during your stay with us. We will improve more on our facilities in the future. Looking forward to having you again as our guest in the future.

10/10 Excellent

Saipu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from azura on 22 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
nice new condition hotel in the city
Stayed 1 night in Dec 2018
Response from azura on 22 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Roslan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near bus station..walking distance
Stayed 1 night in Nov 2018
Response from A'mal on 29 Nov 2018
Greetings from DJ Citi Point Hotel. Thank you for choosing our hotel and your review. Looking forward having you again in our hotel.

8/10 Good

Siti

hotel ok...
Stayed 3 nights in Nov 2018
Response from A'mal on 29 Nov 2018
Greetings from DJ Citi Point Hotel. Thank you for choosing our hotel and your review. Looking forward having you again in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep the good work ! May people will always choose your hotel. Thank you
Stayed 1 night in Oct 2018
Response from azura on 23 Oct 2018
Greetings from DJ Citi Point Hotel. Thank you for choosing our hotel and your review. Looking forward having you again in our hotel.

10/10 Excellent

Akif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money. So comfy
Stayed 2 nights in Oct 2018
Response from azura on 23 Oct 2018
Greetings from DJ Citi Point Hotel. Thank you for choosing our hotel and your review. Looking forward having you again in our hotel.

4/10 Poor

Verified traveller

this hotel dont have own parking. cutomer must use public parking. so terrible.
Stayed 1 night in Sep 2018

8/10 Good

Tammy, Selangor,Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to China Town & hunt for foods. Near to Jetty for those go to Redang
Stayed 1 night in Aug 2018

6/10 Okay

S**, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No Water Supply
For the 2 days we stayed in this hotel, we had problem with the water supply. First day, we were lucky as water stop supplying only after we showered. We informed the staff and left for tour around the city. Came back late afternoon was told that the men still fixing the water pipe, so had to wait about 15 mins before able to use the toilet again. 2nd day, it happened again in the late morning but they fixed it again. However staffs were helpful, friendly and polite.
Stayed 2 nights in Jul 2018
Response from Azura on 5 Aug 2018
Greetings from Dj Citi Point Thank you for your review and for choosing our hotel. We're sorry for the inconvenience cause during your stay with us. We will improve our service and facilities We're looking forward to having you again as a guest in our hotel.

8/10 Good

Stefanie, Singapore

Liked: Cleanliness, staff & service, room comfort
Good location and value for money!
This hotel is just a stone throw away from Pasar Payang and Chinatown. You can also walk to the bus terminal to take the tourist bus to Crystal Mosque, Terengganu Museum, Floating Mosque, etc. Very affordable price, which makes it suitable for people transitting from/to nearby Redang/Lang Tengah/Perhentian island. The only bad thing is that there is no elevator in the hotel. You have to carry the luggage yourself.
Stayed 2 nights in Jul 2018
Response from azura on 30 Jul 2018
Greetings from DJ Citi Point. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay. We're looking forward to having you again as a guest in our hotel.

8/10 Good

helmi, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The interior design is nicely..so comfortable stay in this hotel..for sure if i come again i will checkin again at this hotel..centre in town..just walking to pasar payang..
Stayed 1 night in Mar 2018

8/10 Good

ieka, johor bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
room condition so far clean. good services from saff
Stayed 3 nights in Mar 2018

6/10 Okay

TAN

Suitable for budget cost
Stay before and after few years back here and stay again, still the same, suitable for budget cost.
Stayed 3 nights in Feb 2018

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
The welcome was great, the staff were great. The only drawback was the size of the bathroom which was miniscule and almost impossible to wash at the wash basin. The location was good, close to the bus station, the market and China Town.
Stayed 4 nights in Oct 2017

6/10 Okay

Y

Liked: Staff & service
Ok for 1 night stay
Location is great very near to jetty (Redang) and Chinatown. Simple room without window. No lift so take note before booking if with huge luggage.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget good hotel
Booked a family room with 2 Queen beds. It's a budget and good room. You have to pay for your carpark from 8am to 6pm (60sen hourly). Location was awesome. Walking distance to Shahbandar jetty (Redang island), Pasar Besar Kedai Payang and few minutes drive to Batu Burok Beach, Tamadun Islam and Trengganu State Museum.
Stayed 3 nights in Sep 2017

8/10 Good

Suhung

Liked: Cleanliness, staff & service, property conditions & facilities
It's in the city centre!!! Good !!
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
You get what you pay.
Poor maintenance. Room not cleaned properly. Bathroom and room light too dim. Family room too cramped. Check in and out swift. Near to tourist attractions, Pasar Payang and Chinatown. No lift. Smoke smell in non smoking room.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness
In the middle of town
1) location - strategic, nearby with pasar payang, pantai batu burok. 2) price - affordable 3) easy to buy food, many shops around 4) Car park - quite difficult, hotel in front main road
Stayed 1 night in Jul 2017

6/10 Okay

azni

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good and bad
Negative: ROOM too small for three people Aircond not cool at all Fridge not function at all No parking for visitor, only street parking Positive: Room very clean and like new Walking distance to pasar payang and dataran shahbandar etc.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
room new but with noisy tenants
Staff send me to new building coz out of room. New building no staff around, only cleaning worker clean up room. Room not big, but still ok for me. The room very new and facilities good, but bedsheet not clean enough, skin felt itch. At night, got a big families with a lots kids (i think got 3 rooms) making a lots of noise, a lots of children run around shouting,streaming,knocking the door around the corridor, and the adults also smoking, drinking beer, talking loudly too. Call to main branch complaint for 3 times, no body come over to settle the problem. Lastly after 3 hours that i cannot stand with the noise and my whole families cannot sleep too, i went out and tell them to slow down their voice.
Stayed 1 night in Jun 2017

8/10 Good

Lynn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Location
Hotel staff were friendly and helpful. Room was clean. A short walk to Chinatown, waterfront markets, old fort and bus terminal. I would stay here again.
Stayed 1 night in May 2017

10/10 Excellent

sarah , kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel in the city centre
flexibility at check in time and the room facilities is awesome they provide u with mini bar fridge, safe box, hair dryer , water heater, flat screen tv and astro as well. the bed is a hotel standard bed and they provide towel as well so far the stay here is comfortable and convenient because it closed to the bank restaurant and many other shops

6/10 Okay

HAFIZUL AHNAF

Disliked: Property conditions & facilities, room comfort
not recommended
no lift

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, check in on time, good water pressure, nice room, toilet a bit small, room have space to pray, near Pasar Payang.
Response from Parvesh on 6 May 2017
Thanks alot for the positive feedback. Glad to welcome you back

6/10 Okay

Rosssss, Klang, MY

Liked: Staff & service, property conditions & facilities
Nice hotel near pasar payang
Overall was okay, comes with hair dryer, water heater all the things, but the toilet is not that good, quite dirty, and you can smell the smokes. Dont know where it comes from. Good job and please improve!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to pasar payang
Close to the beach, pasar payang and Chinatown. A very strategic place to stay
Response from Parvesh on 21 Mar 2017
Thank you so much and hope to see you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Pasar Payang for those who love to shop
Close to the beach, Chinatown and pasar payang. Strategic place to stay

4/10 Poor

Jim

Disliked: Cleanliness, property conditions & facilities
Security the hotel need to be improved.
There is an outsider knocking my room door in the middle of night. Im sure that he is not the room service personel. He might be knocking a wrong door, because he leave notes saying that a person call him to come to do some sort of 'service'. I'm a bit dissatisfied on the hotel security because they let the outsiders to come in and out of the hotel premise easily.

6/10 Okay

Ann

Disliked: Property conditions & facilities, room comfort
Close to city centre
The hotel didn't have cafe as stated on my itinerary but there was a very good place opposite where the food was very good. Also hotel needed a lift as lots of stairs even to just floor 1

8/10 Good

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service and great location.
Originally room booked was too small for the 4 of us but they upgraded us to a bigger room for a small fee. We were happy with the room and they were very nice and helpful. We would definitely come back again. It's near Chinatown and the pier.

6/10 Okay

zulfitri

Liked: Cleanliness
Good location
Good budget hotel if you want to hang around city center of Kuala Terengganu. You can go to Pasar Payang and other shop lots just by walk.

8/10 Good

mokhtar bin rahmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's worth time and money
It's the best location in Kuala terengganu nearby jetty and pasar payang and bus terminal all within 3-5 min walk. And fast food and restaurant @ 2-3 min. Walk.

6/10 Okay

Enya, Petaling Jaya

Liked: Cleanliness, staff & service
location
strategic location if want to stop by before heading to Redang Island, walking distance to China town and Shahbandar jetty. Room is clean but small room and toilet.

6/10 Okay

rafidah, shah alam, msia

nice & clean
a nice & clean place. Stayed for few hours arrive 4.30pm, checked out 7.30am. Easy to find parking space. Funny bit, we arrive redang at 10am, 12noon someone from the hotel call asking "when you want to check-out" i think maybe of the shift change part

6/10 Okay

YAP

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location is great
The location is very close to the bus station, both for the long distance and local buses. The room was good, but the toilet was constantly running and didn't get fixed in our 2 nights there. Smoking is allowed in the hotel so there was a smell of cigarettes lingering. Overall the good outweighs the not so good.