Interior entrance
Check availability

Reviews of Arena Boutique Hotel Kuala Terengganu

3 out of 5
Arena Boutique Hotel Kuala Terengganu
No 49, Jalan Sultan Ismail, Kuala Terengganu, Terengganu

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

KimTong

Stayed 1 night in Mar 2024

8/10 Good

Tan Poo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

8/10 Good

Soon Keong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the downtown.
Stayed 1 night in Feb 2024

4/10 Poor

Zlyana

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Harveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total of 5 floors, each floor has it's own ironing facility. Rooms are okay maybe can include basic amenities such as vanity kit. Requested for a room with window, but the view was toward the inner part of building (view of aircond compressors). Just next door to it, is a restaurant/café (Plan A). Walkable distant to china town and surrounded by banks, pharmacies. Overall it was okay for 1 night stay.
Stayed 1 night in Apr 2023

8/10 Good

Munizah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice business hotel with comfy no frills amenities. Furnishings are new and polished. easy access to shopping and nice cafes as it's in town. Parking at the back also good but limited. The hotel photo showing gym is not true as only for walk in guest for others have small fee to pay 😒. No snacks or refreshments provided at lounge as stated in room poster. Hotel reception staff male unfriendly did not have welcoming persona i had to call on him to ask question but he answers reluctantly..

4/10 Poor

LOW

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable hotel
hotel was clean and comfortable. Also easy walk to chinatown for nice food and bus terminal
Stayed 1 night in Apr 2022

2/10 Terrible

Neil, Petaling Jaya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prepaid via Expedia RM170 (plus tax) a night for three nights in their 'Superior' Single Room. At check-in, discovered the room was being advertised for RM75 and contained no cupboard, drawers or mini-fridge. When I asked reception for extra hangers and a towel, was refused. Glad I brought all my own toiletries as there were none in the room. Checked out a day early because I was so unhappy with the room and service and (of course) was refused a refund on the night I was no longer staying. Extremely disappointing experience.
Stayed 3 nights in Mar 2022

6/10 Okay

Emily

Stayed 1 night in Feb 2022

8/10 Good

Hasbuhaidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing services except the room locked too early before 12 pm.
Stayed 2 nights in Dec 2021

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Very comfy bed. Clean and good stay. 10 mins walk to China town. Lots of bank here. Easy for ATM.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kk
Location of hotel is very convenient with banks just across the road and very near to city
Stayed 2 nights in Aug 2021

10/10 Excellent

MOHD SAMSUL

Liked: Cleanliness, property conditions & facilities, room comfort
👍👍👍
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Smelly pillow and bed sheet
The bed sheet and and pillow is a little bit smelly, please wash or clean it, remove the smell. If this can be improved, I’ll definitely give 5/5 star. Overall it’s good.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Cheap. rooms are noisy because of noisy staffs
All were good for this price except that u wont br able to rest well because it was veey noisy. Tou can year wveryine close their doors. Workers always bang their foor whenever they walk in and out from the staff room and when they do room service. U will hear alot of banging at night. U get heart attack if u r weak
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
New, clean and comfortable hotel
New, relatively comfortable hotel. Rooms are a bit barebone and could be better designed. But everything is clean and functional. One let down was the staff, who were not very friendly.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, cozy, good staff. The parking a little bit far and share with outsider even though you dont need to pay for the parking. Sometime it's hard to find a parking spot and a little worried about your car as it far from the hotel. I suggest to prepare a parking space for the guest only.
Stayed 4 nights in Feb 2020

10/10 Excellent

Serene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and chic design room, good service even though we need to be patient during check in due to limited persons allowed at the counter now. Location is excellent, close to Chinatown and they have dedicated parking behind the hotel.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy room with cheap rate so is not cheap
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

LIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I've booked premium king room during my business trip and it is very good.
Stayed 2 nights in Jun 2020

10/10 Excellent

S

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is large, basic amenities in room but got everything that i need, near to self laundry, pharmacy and next to restaurant with good food, bathroom is very nice and modern, water heater and pressure are good. recommended and will stay again for my next visit
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
It's a great place to stay, their hotel is clean and the service is good. The place basically is in the centre of the city so it's easier to go anywhere by car or you can even walk. However, bear in mind that it doesn't have small refrigerator in the room and they don't have an air ventilation in their bathroom. But anything else is great!
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
new but unclean hotel
People are nice though slow but it’s ok. Hotel is new and nice and modern deco. I think these the reasons people rated high for this hotel. To me, besides nice, hotel MUST BE clean. I found hairs (Not mine) on top of the bedsheet and under the blanket. This indicated they did not change the sheets which is gross.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service of front desk staff on 21/02/20 is disappointing.They cannot explain clearly to customers on the confusion of availability of the room due to changes in check-in. They should improve their communication skill and customer service.
Stayed 1 night in Feb 2020

10/10 Excellent

Debbie, Edmond, OK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how clean it was and how friendly the staff was.
Stayed 1 night in Feb 2020

8/10 Good

Shu Lin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After refurbished, nice and comfy.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a very details finishing in every edge of the area. Keep it up !
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great and convenient because of many banks were nearby the hotel, and the cleanliness was fabulous, super satisfied, will still stay in here if next time visit TERENGGANU!
Stayed 1 night in Jan 2020

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

ZINYEOK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Isma Adhha

Stayed 1 night in Dec 2022

10/10 Excellent

Mohd Naim

Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, good location
Stayed 1 night in Mar 2020

10/10 Excellent

Steen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price
We stayed one night at Arena Boutique Hotel Kuala Terengganu. We were very satisfied. Clean hotel. Fair and low price. Close to China town and waterfront. We Can highly recommend this hotel.
Stayed 1 night in Mar 2020