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Resorts World Genting - First World Hotel

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Overview of Resorts World Genting - First World Hotel

Resorts World Genting - First World Hotel

3.0 star property
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Restaurant
  • Gym
  • Breakfast available
  • Business services
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Genting Highlands Resort, Genting Highlands, Pahang, 69000

Explore the area

  • Popular LocationArena of Stars1 min walk
  • Popular LocationSkytropolis Indoor Theme Park2 min walk
  • Popular LocationSkyAvenue2 min walk
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)71 min drive

Choose dates to view prices

About this area

Genting Highlands

Located in Genting Highlands, Resorts World Genting - First World Hotel is connected to a shopping centre. Genting Highlands Theme Park and Skytropolis Indoor Theme Park are local attractions and those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Genting Skyway and Happy Bee Farm & Insect World are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Arena of Stars - 1 min walk
  • Skytropolis Indoor Theme Park - 2 min walk
  • SkyAvenue - 2 min walk
  • Chin Swee Cave Temple - 7 min drive
  • Genting Highlands Premium Outlets - 15 min drive

Getting around

  • Kuala Lumpur Gombak Station - 48 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 71 min drive

Restaurants

  • Restaurants on site
  • The Food Factory

About this property

Resorts World Genting - First World Hotel

Genting Highlands hotel connected to the convention centre, within walking distance of Genting Highlands Theme Park
This smoke-free hotel features 2 restaurants, a fitness centre and a snack bar/deli. Other amenities include a coffee shop/cafe, coffee/tea in a common area and massage/treatment rooms. All 6083 rooms offer TVs with cable channels, plus showers and free toiletries.
Resorts World Genting - First World Hotel offers 6083 accommodations with free toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Dial-up Internet

Parking and public transport

  • Self parking on site (MYR 18 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AMโ€“11:00 AM: MYR 35.00 for adults and MYR 17.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Lockers available
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • Chinese (Mandarin)
  • English
  • Malay

Business services

  • Business centre

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Shared fridge
  • Smoke-free property

Room amenities

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 35.00 for adults and MYR 17.00 for children (approximately)
  • Self-parking fee: MYR 18 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

First Hotel World
First World Genting Highlands
First World Hotel
First World Hotel Genting Highlands
Hotel First World
World First Hotel
1st World Hotel
Resorts World Genting First World Hotel Genting Highlands
Resorts World Genting First World Hotel
Resorts World Genting First World Genting Highlands
Resorts World Genting First World

Overall score and ratings

3.2
Rating 5 - Excellent. 139 out of 993 reviews
5 - Excellent 14%
Rating 4 - Good. 313 out of 993 reviews
4 - Good 32%
Rating 3 - Okay. 287 out of 993 reviews
3 - Okay 29%
Rating 2 - Poor. 149 out of 993 reviews
2 - Poor 15%
Rating 1 - Terrible. 105 out of 993 reviews
1 - Terrible 11%

3.3/5

Cleanliness

3.3/5

Staff & service

3.1/5

Amenities

3.1/5

Property conditions & facilities

2.8/5

Eco-friendliness

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel clean the room but do not even tidy up the room. The worst hotel Iโ€™ve ever been. No soap in the toilets plus the safe failed to work but got replaced after complaining. Remote of TV didnโ€™t work. Toilets were old and dirty!
Stayed 2 nights in May 2022

3/5 Okay

Travelled with partner
Overall is satisfactory.
Stayed 3 nights in May 2022

2/5 Poor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The pillow and bed sheet like got layer of dust. And outside the room got what generator, is noisy.
Stayed 1 night in Apr 2022

1/5 Terrible

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor ventilation and the bathroom is extremely dirty.
Stayed 1 night in Apr 2022

1/5 Terrible

Disliked: Property conditions & facilities
Very good excess to mall, bathroom no doors smell coming when u do ur thing. No view, only wall which is very old n creepy. No light coming in. Not gonna book again.
Stayed 1 night in Mar 2022