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Arima Onsen Motoyu Ryuusenkaku

3.0 star property
Travelers find inner peace at this tranquil retreat near Arima Onsen, with mineral hot springs and a mini golf course for friendly competition.

Choose dates to view prices

Arima Onsen Motoyu Ryuusenkaku sits surrounded by natural beauty, offering a genuine retreat from everyday life. Guests soak in the indoor mineral hot spring and book rejuvenating spa massages. The property provides free WiFi, mini golf, and on-site shopping opportunities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is RM690
RM849 total
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Japanese-style Room, Japanese Futon, Non Smoking, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Japanese-style Room, Japanese Futon, Non Smoking, Mountain View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Futon

View all photos for Traditional Room, Japanese Futon, Non Smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Traditional Room, Japanese Futon, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 Single Futon

View all photos for Hyoutan Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Down duvets, in-room safe, blackout curtains, iron/ironing board

Hyoutan Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • Mountain view
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Kobe Beef Shabu-shabu Dinner Plan [Half Board]

Ryokan dining

Kobe Beef Shabu-shabu Dinner Plan [Half Board]

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • Mountain view
  • Sleeps 4
  • 1 Single Futon

View all photos for Kobe Beef Sukiyaki Dinner Plan [Half Board]

Ryokan dining

Kobe Beef Sukiyaki Dinner Plan [Half Board]

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • Mountain view
  • Sleeps 4
  • 1 Single Futon

View all photos for 'Kaiseki' Full-Course Dinner with Kobe Beef Steak (100g) [Half Board]

Ryokan dining

'Kaiseki' Full-Course Dinner with Kobe Beef Steak (100g) [Half Board]

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • Mountain view
  • Sleeps 4
  • 1 Single Futon

View all photos for Kaiseki full course dinner with Wagyu beef steak (40g) [2 meals included]

Food and drink

Kaiseki full course dinner with Wagyu beef steak (40g) [2 meals included]

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • Mountain view
  • Sleeps 4
  • 1 Single Futon

View all photos for Sora Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Down duvets, in-room safe, blackout curtains, iron/ironing board

Sora Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • Mountain view
  • 78 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for En Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Down duvets, in-room safe, blackout curtains, iron/ironing board

En Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • Mountain view
  • 86 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Hana Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Down duvets, in-room safe, blackout curtains, iron/ironing board

Hana Japanese Style Family Suite Room with Open-Air Golden Hot Springs

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • Mountain view
  • 101 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Japanese-style Room, Japanese Futon, Non Smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Japanese-style Room, Japanese Futon, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • 25 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Single Futon

View all photos for Japanese-style Room, Japanese Futon, Non Smoking, City View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Japanese-style Room, Japanese Futon, Non Smoking, City View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • City view
  • 21 sq m
  • Sleeps 4
  • 1 Single Futon

View all photos for Japanese-style Room, Japanese Futon, Non Smoking, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Japanese-style Room, Japanese Futon, Non Smoking, Mountain View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • Mountain view
  • 25 sq m
  • Sleeps 5
  • 1 Single Futon

Hyoutan Japanese Style Family Suite Room With Open-Air Golden Hot Springs

  • Sleeps 6

Kaiseki(40G)

  • Sleeps 5

Kobe Beef Shabu-Shabu Dinner Plan [Half Board]

  • Sleeps 5

Kobe Beef Sukiyaki Dinner Plan [Half Board]

  • Sleeps 5

'Kaiseki' Full-Course Dinner With Kobe Beef Steak (100G) [Half Board]

  • Sleeps 5

Sora Japanese Style Family Suite Room With Open-Air Golden Hot Springs

  • Sleeps 6

Hana Japanese Style Family Suite Room With Open-Air Golden Hot Springs

  • Sleeps 6

En Japanese Style Family Suite Room With Open-Air Golden Hot Springs

  • Sleeps 6

Japanese-Style Room With Hiroen Space

  • Sleeps 3

Family Room With Mountain View

  • Sleeps 6

Mountain View Japanese Room (Upper Floor) (10 Tatami)

  • Sleeps 5

Japanese Room (10 Tatami)

  • Sleeps 5

Japanese Room (14Tatami)

  • Sleeps 7

Japanese-Style Room, Japanese Futon, Non Smoking, City View

  • Sleeps 4

Traditional Room, Japanese Futon, Non Smoking

  • Sleeps 4
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About the area

Located in Arimacho, a neighbourhood in Kobe, Arima Onsen Motoyu Ryuusenkaku is in the entertainment district and near a train station. Arima Onsen and Port of Kobe are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Kobe Harborland. Travelling with kids? Consider Rokko Alpine Garden, or check out an event or a game at Hanshin Koshien Stadium. Visit our Kobe travel guide
Map
1663 Utsugidani, Arimacho Kitaku, Kobe, Hyogo-ken, 651-1401

What's nearby

  • Arima Hot Springs which includes a garden and a river or creek
    Arima Onsen
    1 min walk - 0.0 km
  • Kin no yu
    7 min walk - 0.7 km
  • Gokurakuji Temple
    9 min walk - 0.8 km
  • Tosen Shrine
    10 min walk - 0.9 km
  • Zuihoji Park
    16 min walk - 1.4 km

Getting around

  • Kobe Arimaguchi Station
    3 min drive
  • Arima Onsen Station
    4 min walk
  • Osaka (KIX-Kansai Intl.)
    88 min drive

Restaurants

  • 三ツ森本店
    10 min walk
  • あり釜めし くつろぎ家
    11 min walk
  • 有馬温泉 酒市場 (Sake-Ichiba)
    9 min walk
  • なかさ
    11 min walk
  • 日本料理　有馬華暦
    1 min walk

About this property

Arima Onsen Motoyu Ryuusenkaku

Family-friendly ryokan near Arima Onsen
An indoor mineral hot spring (onsen), a terrace and shopping on-site are just a few of the amenities provided at Arima Onsen Motoyu Ryuusenkaku. For some rest and relaxation, visit the 2 indoor hot springs or hot tub, and indulge in a massage. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • Free train station pick-up, hot springs on-site and a front desk safe
  • Multilingual staff, luggage storage and bike parking
Room features
All guest rooms at Arima Onsen Motoyu Ryuusenkaku feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and bidets
  • Flat-screen TVs with digital channels
  • LED light bulbs, fridges and children's slippers

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Things to do

  • 2 indoor hot springs
  • Arcade/game room
  • Bicycle storage
  • Hot tub
  • Indoor pool
  • Karaoke
  • Library
  • Mini golf
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • Hot springs water temperature - 41 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 1964
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Alcohol is not permitted at this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Motoyu Ryusenkaku
Motoyu Ryusenkaku Inn
Motoyu Ryusenkaku Inn Kobe
Motoyu Ryusenkaku Kobe
Arima Onsen Motoyu Ryuusenkaku Inn Kobe
Arima Onsen Motoyu Ryuusenkaku Inn
Arima Onsen Motoyu Ryuusenkaku Kobe
Arima Onsen Motoyu Ryuusenkaku
Arima Onsen Motoyu Ryuusenkaku Kobe
Arima Onsen Motoyu Ryuusenkaku Ryokan
Arima Onsen Motoyu Ryuusenkaku Ryokan Kobe

Frequently asked questions

Does Arima Onsen Motoyu Ryuusenkaku have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Arima Onsen Motoyu Ryuusenkaku?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Arima Onsen Motoyu Ryuusenkaku on 23 Mar 2026 start from RM690, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Arima Onsen Motoyu Ryuusenkaku pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Arima Onsen Motoyu Ryuusenkaku?

Self-parking is free at this property.

What time is check-in at Arima Onsen Motoyu Ryuusenkaku?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Arima Onsen Motoyu Ryuusenkaku?

Checkout is at 10 AM.

Where is Arima Onsen Motoyu Ryuusenkaku located?

This family-friendly Kobe ryokan is located in the historical district, within 1 mi (2 km) of Kin no yu and Arima Onsen. Zuihoji Park and Gokurakuji Temple are also within 1 mile (2 km). Arima Onsen Station is only a 4-minute walk and Kobe Arimaguchi Station is 30 minutes.

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Reviews

Arima Onsen Motoyu Ryuusenkaku Reviews

9.0

Wonderful

8.8

Cleanliness

7.6

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 98 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 11 out of 176 reviews
Rating 4 - Poor. 3 out of 176 reviews
Rating 2 - Terrible. 1 out of 176 reviews

Reviews

10/10 Excellent

Hyun Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful summit view from the room
Stayed 1 night in Oct 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
very good, the staff there are professional and lovely.
Stayed 1 night in Dec 2024

8/10 Good

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience of a Onsen. Room 223/225 on that side have a great view of the valley
Stayed 1 night in Mar 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with great amenities and phenomenal service!! Without a doubt the best service Ive ever received at a hotel.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for family with children

We stayed at the hotel as a family of 5 adults plus 1 infant. The hotel was as described on the website with baby-friendly amenities and quiet environment. The staffs were friendly and nice to kids. The food was amazingly good but it has a little portion of many different dishes so all of us weren't able to finish (sadly). The onsen was perfect for all of us to relax after a long day travel.
Stayed 2 nights in Feb 2024

10/10 Excellent

KAM YEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, nice food, quiet and clean environment. Recommended. BYE, Expedia is so bad. The hotel name they provided is WRONG. WRONG. WRONG. It’s called 龍泉閣 in Chinese and Japanese as well. oK? Idoit translation by Expedia
Stayed 1 night in Nov 2024

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I, from Canada, stayed for one night in November. We loved our large room, with a nice stone bathtub, and a beautiful view of the mountains & the leaves starting to change. We got the 1/2 board with kobe beef, and thought the food and service were excellent. The private bath was lovely, and so was the outdoor onsen. The onsen is open all night, which is good because I feel like this ryokan is a family-focused hotel (when we were at breakfast we were the only table without a baby). Another guest told me that when they visited the onsen there were LOTS of kids playing, which is cute and we love children… but perhaps not the most relaxing experience lol. So we were very happy to learn that the onsen is open all night long. This is an older hotel, some of the features looked a little dated, but we didn’t mind at all. Overall, we loved the experience and would return. Keep in mind that this is definitely a family focussed hotel, and it is located up a steep hill. The hotel offers free shuttles to and from the train station.
Stayed 1 night in Nov 2024

8/10 Good

Jeff

We had an excellent stay. The only issue is the hotel shuttle from train station to the hotel. You need call the hotel to request a shuttle and had trouble to make international cell phone call. We end up to use a pay phone to call the hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Very good hot spring hotel

Everything is perfect here. One thing I don't like is. You have a long walk to do outdoor hot spring. The dinner and breakfast is really good. Room are well equipped. Staff are super nice and helpful. And do a bit shopping here. Highly recommended.
Stayed 1 night in Dec 2017

10/10 Excellent

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一組にも関わらず、駅到着後、車でお迎えいただきました。 駅から本旅館までは坂を登る必要があり、荷物が多い中ではより厳しい移動となるため、非常に助かりました。 到着後、チェックイン手続きまでの待機時間は多少ありました。個人的には気にならない程度です。 手続き後、宿泊する部屋まで、担当の方にご案内いただきつつ、設備等も説明いただきました。非常に丁寧で、とても心地が良かったです。 温泉は素晴らしく、しかも混雑していないタイミングだったこともあり、非常に楽しめました。 夕食なしのプランでしたが、朝食は非常に満足度が高く、夕食アリにすればよかったなと後悔するほどでした。 帰りも車で駅までお送りいただき、助かりました。 総じて、すごく丁寧な接客をいただき、とても素敵な有馬温泉旅行にしていただきました。ぜひまた訪れたい旅館です。
Stayed 1 night in Sep 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景觀好

比較傅統，房間景觀好，可以call旅館接送，包一泊二食，但是膳食一般
Stayed 1 night in Apr 2025

10/10 Excellent

DONGWON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가격대비 너무 괜찮은 료칸. 야외 온천도 좋고 아침이 너무 맛있음 직원들 전부 친절하고 방이 깨끗함
Stayed 1 night in May 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもいい時間でした
Stayed 1 night in Apr 2025

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもゆっくり過ごせました。
Stayed 1 night in Mar 2025

8/10 Good

Eunkyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소 깨끗하고 직원들 모두 친절합니다. 영어도 가능해서 소통하기 편해요
Stayed 2 nights in Jan 2025

10/10 Excellent

HIDEO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
このホテルは子供連れには最高のホテルです。
Stayed 1 night in Nov 2024

10/10 Excellent

DONGWON

Liked: Cleanliness, staff & service, property conditions & facilities
가성비 최고입니다 ^^
Stayed 1 night in Nov 2024

10/10 Excellent

YOUNGWOOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조용한 힐링 장소로 강추합니다.

전통적인 온천에서 부모님께서 크게 기뻐하셨고, 전통 조식에도 만족해하셨습니다. 또한, 방 발코니 전경이 자연으로만 되어 있어서 평온한 휴식을 만끽할 수 있었습니다.
Stayed 1 night in Sep 2024

8/10 Good

Yebin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
이 숙소의 뷰는 너무나도 멋집니다. 다소 연식이 있으나 관리가 잘되어있고 온천은 더할나위없이 완벽합니다. 뷰가 좋은만큼 숙소의 위치가 마을과 좀 동떨어져있어 위치적으로 불리합니다. 체크인 체크아웃시에는 픽업 서비스를 제공합니다.

10/10 Excellent

HEONJIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
역에서 좀 떨어져있지만 픽업서비스가 훌륭합니다 조식부터 온천까지 아주만족하였습니다 다음에 간사이에 오면 또 들릴겁니다
Stayed 1 night in Dec 2023

10/10 Excellent

せいじ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場に車を止め難かった。 夕食、朝食ともに良かった。　　
Stayed 1 night in Feb 2023

10/10 Excellent

まさき

Liked: Staff & service, amenities, property conditions & facilities
スタッフの対応がすごく良かった 子どもに優しい旅館です

8/10 Good

RYOJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
街中までのあの坂はちょっときつかった
Stayed 1 night in Sep 2022

10/10 Excellent

SAYAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

子連れにオススメのお宿

４歳と１歳の子連れで行きました。 直前に予約したため一番狭く恐らく改装されていないお部屋しか空いておらず少々不安でしたが、結論から言うと全く問題ありませんでした。 お宿はかなり古い建物ですが、きっちり清掃が行き届いており不快な感じは受けませんでした。お部屋食を筆頭に全てが小さい子供仕様で、子供がとても喜んでいました。お食事も美味しくスタッフさんの接客も良く、夫とかなりコスパ良かったねと満足しています。 こじんまりしたお宿なので土日で伺いましたが、露天風呂や大浴場にたまたま他のお客様がいらっしゃらず、ぬるめの金泉を子供と楽しむことができて良かったです。 今度はお部屋にお風呂のついたお部屋に泊まりたいです。子供を連れて再訪したいお宿です。
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

旅館は素晴らしいがフロント対応がイマイチすぎる

宿全体がチャイルドフレンドリーで赤ちゃん連れでも滞在しやすい宿でした。知らずに子連れで宿泊しましたがほぼ全宿泊者子連れだった気がします。プールやプレイルームがありプレイルームの絵本も充実していてとても楽しめました。 残念だったのは宿泊前とフロントの対応。 電話での事前確認が感じ悪く予約やめようかと一瞬考えました。駅までお迎えに来てくれるというのですでにバスの時間が決まっているので時間を伝えようとしたところ ‘必ず着いてから連絡してください’とのこと。つまり到着してお客を待たせるって言うことなのだと感じました。迎えに来たドライバーもいらっしゃいませでもなく、挨拶もなく無愛想で残念でした。せっかくの送迎サービスはありがたいですが大した距離でもないので歩いた方が不快な気持ちにならずに済んだと思いました。 チェックイン時に年齢と職業を必ず書いてくださいといわれましたがそれって宿泊者に必ず聞かなくてはいけない情報でしょうか？コロナ対策のため、など説明があればよかったですがそれも不快でした。 チェックアウト時も、クレジットカードで支払いたかったのですが’領収印押してしまったので現金でお願いします’と言われましたがそれは旅館の都合なのでお客に強制するものでは無いのでは無いかと思いました。 それ以外のスタッフのみなさんはフレンドリーで滞在自体は快適でしたので、最初と最後が残念でした。フロントはホテルや旅館の顔なのでもう少し対応を改善した方が良いかと思いました。
Stayed 1 night in Sep 2021