Kampung Raja Hotels with Swimming Pool

"The checkin process is terrible.. The checkin time given was 2:30 PM. We reached the hotel by 3:30 PM.. We need to get a token to go to the reception desk.. There was a waiting time of about 50 mins just to reach the reception desk for checkin. After so much wait, when reached checkin desk - they simply told - Room is not ready.. Howcome, when the checkin time in 2:30 PM, even at 4:30 PM the room is not ready. (We even paid 100% payment in advance) The wait area is also jam-packed. When coming with the kids & infant - it super uncomfortable after a long travel. Adding to that - it the feedback that Room is not ready, and we were asked to wait for another 30 mins. Finally got the room key by around 5:30 PM. When we went to the room - no towels, toiletries were kept inside. There is no direct calling facility to the room-service. We need to send a Whatsapp message, and they will revert.. Overall, for the size of the hotel & the fare they charge - the prompt service needs a lot of improvement. Also, please improve the Breakfast dining area. No space to sit on Sunday morning due to crowd. Please make space for more people to eat peacefully, rather searching for tables. "

"Clean & Spacious Room Window Block "

"The rooms were average, but several maintenance issues were noticeable. There were broken tiles and a damaged health faucet in the bathroom. The room also lacked convenient features such as a USB charging port or an international power socket. Additionally, the water fountain and the surrounding area in the backyard were poorly maintained. Overall, it did not feel like good value for money. "

"Everything is great especially the hospitality of the hotel’s staff is excellent. "