Dear Value Guest,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager

Dear Mr. Robin,Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will do some renewal for room and hotel facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager

Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We will do some maintenance for bath room facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager

Dear Mr. Dorron, Thank you so much for the top 5 Stars! It is an honor for our team to have such a great score. Looking forward to seeing you again in the future!Sincerely, Heru WibowoGeneral Manager

Dear Reviewer, Thank you for taking the time to write on Expedia. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. Warm regards, Pika Indriyati Front Office Manager

Thank you for your time and great review look forward to have you again in the future

Thank you for the feed back, i will have them forward to the FB team, again thank you and look forward to have you again in the future

Thank you for the review and it is a great score, we will share this to the team so they can be motivated to do more. look forward to see you again in the future sincerely yours

Thank you for the time writing this review and we thank for a perfect score and it is a gold for us. we will share this to the staff accordingly to motivate them to do more. Look forward to see you return again in the future. Thank you

Thank you for the time writing this review and we thank for a perfect score and it is a gold for us. we will share this to the staff accordingly to motivate them to do more. Look forward to see you return again in the future. Thank you

Thank you for your time writing the review, we are striving hard to give the best service and product to the guests, if you have suggestions to be improved please do let us know. We look forward to have you back again in the future

Thank you for your kind review, we look forward to have you again in the future

Thank you for your time writing the review, it is a great score. look forward to have you back in the future !!!

Thank you for writing this review, your review is gold and i will share this to the team. Look forward to have you again in the future

Thank you for writing this review, your review is gold and i will share this to the team, looking forward to have you back at our hotel

Thank you for the time for writing this review, i am really hope that you can share anything for your stay so we can improve to be better Pika Indriyati Front Office Manager

Dear Reviewer, It is such a pleasure to read your comments regarding your recent stay with us. We strive to give the best experience to our guest, glad to know our effort is well received. Looking forward in welcoming you again in the near future.

Dear Reviewer, Thank you for taking the time to provide feedback and we are sorry to know that the our swimming pool were below your expectations. We will continue to work hard for our guests to have enjoyable stays and review the areas you highlighted for improvements. The next time you are in Jakarta, I hope you will consider staying with us again and look forward to welcoming you back.

Dear Reviewer, Thank you for taking time to write after your stay. Understand that the MRT constriction outside a bit messy, but we are pleased to know that you enjoyed the hotel. We hope you had a nice stay with us and looking forward to have you again with us soon.

Dear Reviewer, It is a great pleasure to receive your kind feedback, thank you for your time and attention!