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Good bussiness and conference services. Gentle staff. Nice venue
DIEGO
Stayed 4 nights in Nov 2023
Response from Wishnu on 29 Nov 2023
Dear Mr DiegoThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely,
10/10 Excellent
NGIN AN
24 Oct 2023
NGIN AN
Stayed 2 nights in Oct 2023
Response from Wishnu on 25 Oct 2023
Dear Mr Ngin An WoonThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Have great day Sincerely, Hotel
Dear Bapak AchmadThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Best Regards
Dear Mr Suresh KumarThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Best Regards
Dear Mr EdwardThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely,
2/10 Terrible
Ashwin
3 Aug 2023
Ashwin
Stayed 4 nights in Jul 2023
Response from Management Tea on 1 Sept 2023
Dear Mr AshwinWe thank you for taking the time to provide your constructive feedback, which is a good reminder that we must continue to examine every aspect in detail. We take this matter very seriously and have taken joint action with the heads of relevant departments to improve our services. We hope that this will not prevent you from staying with us in the future and we will try our best to prevent something like this from happening again. We look forward to welcoming and serving you again if given the opportunity. Please contact us directly should you need assistance for your next stay in the future. Best regards
Had issues at checking in as the Hotels.com didn’t seem to have confirmed the reservation with the hotel, the manager had to get involved to finally get everything ok, room is superb and clean, on the minus side breakfast is nothing amazing and the surrounding of the hotel is difficult to find restaurant and shops just offices
Denis
Stayed 1 night in Jan 2023
Response from Wishnu on 25 Jan 2023
Dear Mr. DennisThank you for your recent stay with us and bring this to our attention, We do apologize for the inconvenience caused, for your future reservation you please book direct with us for more competitive rate and avoid this happened again, in addition next two building from us is pasar festival there's a restaurant and small shop Please, We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Management Team
Great location with access to taxis onsite. 2 minute walk to Plaza Festival and shops eating choices.Love the pool
Only suggestion is to serve real jam in the cafe at breakfast and have muesli and yoghurt choices
michael b
Stayed 4 nights in Nov 2022
Response from Wishnu on 2 Dec 2022
Dear Mr MichaelThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Management Team
Arrived after midnight, checked in was super quick, room was ready and excellent. Appreciate the 2 water bottles privided for their guests. Only stayed for 1 night.
Rista
Stayed 1 night in Sep 2022
Response from Wishnu on 7 Nov 2022
Dear Mrs RistaThank you for your time write us your feedback during your stay with us We are happy you enjoyed your stay with us We look forward to welcoming you again near in the futureHave a great Day a headStay Safe and Healthy
Dear Mr AndrewThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards
10/10 Excellent
Prem
5 Jul 2022
Prem
Stayed 2 nights in Jul 2022
Response from Wishnu on 9 Jan 2023
Dear Sir or MadamThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards
8/10 Good
Andrew
8 Jun 2022
Liked: Cleanliness, staff & service, amenities
Good stay
Andrew
Stayed 1 night in Jun 2022
Response from Wishnu on 9 Jan 2023
Dear Mr AndrewThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards
6/10 Okay
Verified traveller
25 May 2022
OK stay
Design is quite old. Everything else was soso.
Verified traveller
Stayed 1 night in May 2022
Response from Wishnu on 9 Jan 2023
Dear Sir or MadamThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards
It was amazing.
The room is super clean, the staffs were very friendly, and helpful. I really enjoyed the stay.
Thank you.
Evi
Stayed 2 nights in Apr 2022
Response from Wishnu on 6 Apr 2022
Dear Ibu Evi
Thank you for your time writing us your wonderful review
We are glad your stay at Hotel JS Luwansa make it memorable, our team will be happy to read and continues our hard work to make guest feel comfortable and safe stay with us
we look forward to welcome you again near in the future reservation
stay safe and healthy
6/10 Okay
Sanjay
25 Jan 2021
Liked: Property conditions & facilities
Disliked: Staff & service
Think Twice
Though a good property but the service quality is bad. In 5 days of stay 7 times, it happened the restaurant forgot to send food.
The staff overall is well mannered but needs more grooming for catering guests.
Food quality and quantity is not so great.
Sanjay
Stayed 5 nights in Jan 2021
Response from Wishnu on 25 Jan 2021
Dear Mr Sanjay
Thank you for your time write your feedback
We do apologize, We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.”
Thank you and have a good day a head
6/10 Okay
Verified traveller
Business traveller
26 Dec 2020
Disliked: Property conditions & facilities
hotel need renovation
Verified traveller
Stayed 1 night in Dec 2020
Response from Wishnu on 29 Dec 2020
Dear Sir or Madam
Thank you for your time write us your feedback
Thank you for bring this issue, we look forward to welcome you near in the future
Have a good day a head
Stay safe and healthy
Dear Mr Leonard
Thank you for your time write us your feedback
We are thrill that your moment with us beyond your expectation,Please advise us your experiences based on your scor given, your information will shared us how we could be more consistency delivered our service.
We lookforward hearing from you soon
great location and staffs are friendly
near to shopping mall
Verified traveller
Stayed 1 night in Nov 2019
Response from Wishnu on 20 Nov 2019
Dear Value Guest
Thanks for leaving us such a wonderful review.
Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Dear Eddie
Thank you for your time, write us yuor feedback during you recent stay with us.
Hope to see you again near in the future.
10/10 Excellent
Verified traveller
2 May 2019
Verified traveller
Stayed 6 nights in Apr 2019
Response from Wishnu on 4 May 2019
Dear Sir or Madam
Thank you for your time writing us your feedback.
Should you need any further assistance for your future reservation, please do let Hotel know.
Have Great Day a Head.
The Staff at the Luwansa were absolutely incredible along across from general staff up to manager level. One of the best experiences of staff service from a hotel.
Robyn
Stayed 4 nights in Mar 2019
Response from Wishnu on 21 Mar 2019
Dear Mr Robyn
Thank you for your wonderful review, we are so happy you enjoyed your stay with us during visiting Jakarta
We’d love to continue providing great service to awesome patients like you. Thanks again!
8/10 Good
Verified traveller
6 Mar 2019
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 2 nights in Feb 2019
Response from Wishnu on 6 Mar 2019
Dear Sir or Madam
Thank you for your time write us your feedback
Hope to see you again near in the future
Have a great day a head
Customer service was excellent. Walls are thin - you can hear noises from the road and also from your neighbours. Hotel breakfast is nothing to shout about and needs more variety.
alphamaris
Stayed 2 nights in Dec 2018
Response from Wishnu on 11 Dec 2018
Dear Mr or Ms
Thank you for your time write us your feedback, we do apologize for uncomfortable situation during your stay with us, i had cascade to our department concern
Hope to see you again near in the future
8/10 Good
Verified traveller
30 Nov 2018
Verified traveller
Stayed 1 night in Nov 2018
Response from Wishnu on 30 Nov 2018
Dear Sir or Madam
Thank you for your time write us your feedback
Hope to see you again
Nice hotel, stayed 2 days for some business trip. facilities are good, nice breakfast .
Hussain
Stayed 1 night in Nov 2018
Response from Wishnu on 26 Nov 2018
Dear Mr Hussain
Thank you for feedback, we are happy because you enjoyed your recent stay wist us
Hope to see you again near in the future
Have a great day a head
6/10 Okay
Howard
17 Nov 2018
Liked: Room comfort
Decent but might not stay again
Bad check in but they actually upgraded us to a nicer larger room. It was better. The halls look old and dingy as did the first room but our second room was newer and nicer. The housekeeping staff needs a lot of training. They could not understand dirty dishes from clean and then when I went to have a cup of hot water, I tasted it and spit it out - there ere actually soap bubbles in my cup. The resaraunt was nice but very overpriced. We ordered food in but you have to walk out to the road past security if you want to do that.
Howard
Stayed 10 nights in Nov 2018
Response from Wishnu on 23 Nov 2018
Dear Mr Howard
Thank you for bring up your concern, Do apologize you had negative experience during your stay with us, i had bring this information to our management and for security and safety reason we don't allow food delivery direct to the room
Please accept my sincerely apologize as we value our customers opinions.
Should you need any further information please do let me know
Best Regard
Wish it was longer, in town for one night and up early the next day. Would have like doing to have spent some more time here and enjoyed the facilities more. Very helpful staff and an easy check in.
Adam
Stayed 1 night in Sep 2018
Response from Wishnu on 3 Oct 2018
Dear Mr Adam
Greeting and trust this email find you well
Thank you for time writing us your feedback and wish you had time to stay with us to enjoy the hospitality and facility of Hotel JS Luwansa
Hope see you again near in the future
It was midnight check-in, but it greeted me comfortably.
Richard
Stayed 2 nights in Aug 2018
Response from Wishnu on 6 Sept 2018
Thank you for the kind words, Mr Richard! We’re so happy your visit at JS Luwansa went so smoothly. We’d love to continue providing great service to awesome patients like you. Thanks again!
Nice hotel, clean, the only minus was the staff not quite sure about the in room dining room inclusions for Japanese menu so they need to re-check
The rest was a good stay indeed.
Agnes
Stayed 1 night in Aug 2018
Response from Wishnu on 28 Aug 2018
Dear Ms Agnes
So Glad you enjoyed your stay with us, Thank you for your time write us feedback and I do apologize for delayed information to be given from our staff, will brief my team about it
Hope to see you again near in the future