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Reviews of Four Seasons Hotel Jakarta

5 out of 5
Four Seasons Hotel Jakarta
Jalan Jend Gatot Subroto Kav 18, Kuningan Barat, Jakarta, Jakarta

Reviews

9.4

Exceptional

Rating 10 - Excellent. 243 out of 305 reviews" "
Rating 8 - Good. 45 out of 305 reviews" "
Rating 6 - Okay. 9 out of 305 reviews" "
Rating 4 - Poor. 3 out of 305 reviews" "
Rating 2 - Terrible. 5 out of 305 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mario

Stayed 1 night in Feb 2024

8/10 Good

Peter Breum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sang Cheol, Closter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best assistance from staffs
Stayed 1 night in Dec 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All suite hotel and the suites are beautiful. Check in desk staff are excellent. Restaurant staff are welcoming and helpful. The only small problem was that when our room was cleaned the staff only left one bath towel and did not replenish the milk for coffee. Staff were very quick to bring these when we called.
Stayed 2 nights in Nov 2023

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and nice Hotel, confortable bed! The only thing Is the breakfast should included with my room ! I stay for 2 Night and pay for 2 room with no free breakfast .. little to cheap to give US free breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Amazing experience. Exquisite drinks, stunning cocktail bar, delicious breakfast and comfy beds. Located about 30-40 minutes into the city from The airport. The Four Seasons never disappoints.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot sleep well due to morning chanting at 4am
I had read many positive reviews and decided to stay at this hotel for my recent three-night business trip in Jakarta. Everything went smoothly at first until I was awakened by some loud chanting at 4am. The chanting sound was so loud that it was impossible to ignore, like someone's singing outside of my window. It was a little past 4am, I called the front desk, and was informed it was the daily prayers from the nearby mosques. With all due respect, with this kind of surrounding sound, there is no way I can have a good sleep, especially with jet lag. I spoke to the staff. The gentleman was friendly and offered to bring earplugs. The second night, I asked to move to the other side of the hotel and a higher floor, and was awaken at the same time. The chanting was even louder than before! It turns out this hotel is surrounded by at least three mosques... So I was not surprised when the same thing happened again the following night. At that point I was just too tired and felt happy that's my last night at this hotel. This experience prompted me to write a review, which I rarely do, to give a head-up to the newcomers. Think again if you need undisrupted sleep and are not used to this kind of daily rituals. Otherwise, be prepared to be sleep deprived during the whole trip like me. I do think the hotel should try to improve its soundproofing of the rooms and give some fair warning to people that are not familiar with the situation.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mayuka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんの対応もとにかく最高で、 プールなどの施設も充実していました。
Stayed 1 night in Oct 2023
Response from Dilla on 21 Oct 2023
Dear Ms. Tanaka, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Hongchau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at four seasons Jakarta. The staff was very welcoming and went above and beyond to make our stay comfortable.
Stayed 3 nights in Oct 2023
Response from Dilla on 21 Oct 2023
Dear Mr. Pham, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dilla on 21 Oct 2023
Dear Mr. Junaid, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dilla on 17 Sept 2023
Dear Ms. Hodge, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

10/10 Excellent

rafael

Stayed 1 night in Aug 2023
Response from Dilla on 17 Sept 2023
Dear Mr. Rafael Sosa,Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel JakartaWarm regards,DillaGuest Experience Manager

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the city!
Superb hotel!
Stayed 2 nights in Aug 2023
Response from Dilla on 9 Aug 2023
Dear Mr. Maximilian,I would like to thank you for taking the time to give us review. It is a pleasure to see you enjoyed your stay with us. Your comment is very much encouraging, which we are happy to share this to team. It would be a pleasure to welcoming you back. Warm regards,DillaGuest Experience Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Dilla on 9 Aug 2023
Dear guest, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back to Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manage

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Dilla on 26 Jul 2023
Dear Mr. Pedro Vagueiro, Thank you for taking the time to rate us. It is a pleasure to see you have enjoyed your stay with us. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta. Warm regards, DillaGuest Experience Manager

10/10 Excellent

Yu Wern

Stayed 5 nights in Jun 2023
Response from Dilla on 26 Jul 2023
Dear Mr. Yu Wern Pong,Thank you for taking the time to rate us. It is a pleasure to see you have enjoyed your stay with us. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta. Warm regards, DillaGuest Experience Manager

10/10 Excellent

SUNGHO

Stayed 1 night in Jun 2023
Response from Dilla on 21 Jun 2023
Dear Mr. Sungho,Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back to Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

2/10 Terrible

Reza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% charges for No show with out warning
Never get a change to stay. Warning the will change you 100% no show without warning. And they don’t even mentioned it on the welcome communications.
Stayed 2 nights in May 2023
Response from Dilla on 5 Jun 2023
Dear Mr. Reza, Thank you for taking the time to rate us and provide us a feedback. It is very unfortunate that we failed in meeting your expectation. Having checked into your reservation, it is stated on the rate's terms & conditions that your reservation is a full non-refundable reservation. Information is available on the reservation confirmation letter which is sent once the booking process is done. Once again, we apologize for any inconveniences caused and appreciate your understanding. We hope to have the opportunity to welcome you in the future to provide you with a more satisfactory experience. Warm regards,DillaGuest Experience Manager

10/10 Excellent

Mohamad Naim

Liked: Cleanliness, property conditions & facilities
Best!!!!
Stayed 2 nights in May 2023
Response from Dilla on 29 May 2023
Dear Mr. Mohamad Naim, I would like to thank you for taking the time to give us review. It is a pleasure to see you have enjoyed your stay with us. Your comments are very much encouraging, which we are happy to share this to team. It would be a pleasure to welcome you back again soon.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The service was absolutely amazing and I was made to feel so welcomed. Everyone was so thoughtful which I think really separates the Four Seasons from other 5 star hotels. I celebrated my birthday with a trip to Jakarta and was tossing between a few hotels and so glad I decided on the Four Seasons. They made me feel extra special on my birthday! Not to mention the hotel itself is gorgeous and in a great location and feels very safe. Definitely recommend!!
Response from Dilla on 29 May 2023
Dear Ms. Tiffany, I would like to thank you for taking the time to rate us and share your experience with Four Seasons Hotel Jakarta. It is a pleasure to see you have enjoyed your stay with us. Your comments are very much encouraging, which we are happy to share this to team. It would be a pleasure to welcome back again soon.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Hinne

Stayed 1 night in Apr 2023
Response from Dilla on 23 May 2023
Dear Mr. Hinne Tatipang,Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back to Four Seasons Hotel Jakarta.Warm regards, DillaGuest Experience Manager

10/10 Excellent

L C

Stayed 4 nights in Jan 2023
Response from Dilla on 26 Jan 2023
Dear Mr. Chew,Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review and feedback are very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards, DillaGuest Experience Manager

8/10 Good

Aloysius

Stayed 5 nights in Jan 2023
Response from Dilla on 26 Jan 2023
Dear Mr. Aloysius,Thank you for taking the time to give us review. We are pleased to see that you had a good stay. Your review and feedback are very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Douglas

Stayed 1 night in Jan 2023
Response from Dilla on 26 Jan 2023
Dear Mr. Douglas,Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review and feedback are very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Response from Dilla on 10 Jan 2023
Dear Mr. Abdullah, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review and feedback are very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards, DillaGuest Experience Manager

10/10 Excellent

Subhashini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Dilla on 1 Jan 2023
Dear Mr. Subhashini, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review and feedback are very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.

10/10 Excellent

SyedMohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very courteous and helpful.
Stayed 5 nights in Oct 2022
Response from Dilla on 24 Oct 2022
Dear Mr. Syed Mohammad,I would like to thank you very much for taking the time to rate us and share your experience with Four Seasons Hotel Jakarta. It is a pleasure to see you have enjoyed your stay with us. Your comments are very much encouraging, which we are happy to share this to team. It would be a pleasure to welcome you back again in our hotel.

8/10 Good

SIU FUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Dilla on 24 Oct 2022
Dear Mr. Siu Fung,I would like to thank you very much for taking the time to rate us and share your experience with Four Seasons Hotel Jakarta. It is a pleasure to see you have enjoyed your stay with us. It would be a pleasure to welcome you back again in our hotel.

10/10 Excellent

Ian, West Malling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, central location, nice hotel
Stayed 2 nights in Oct 2022
Response from Dilla on 24 Oct 2022
Dear Mr. Ian,I would like to thank you very much for taking the time to rate us and share your experience with Four Seasons Hotel Jakarta. It is a pleasure to see you have enjoyed your stay with us. Your comments are very much encouraging, which we are happy to share this to team. It would be a pleasure to welcome you back again in our hotel.

10/10 Excellent

Ian, West Malling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. I did not receive an upgrade because I was at the highest room category. The staff at the hotel were simply delightful and very eager to ensure I had a great stay. This is a great hotel and this is aided by wonderful staff overseen by the room's director who ensured that my stay was memorable
Stayed 6 nights in Sep 2022
Response from Dilla on 24 Oct 2022
Dear Mr. Ian,I would like to thank you very much for taking the time to rate us and share your experience with Four Seasons Hotel Jakarta. It is a pleasure to see you have enjoyed your stay with us. Your comments are very much encouraging, which we are happy to share this to team. It would be a pleasure to welcome you back again in our hotel.

10/10 Excellent

Jo Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jakarta’s Finest
The Four Seasons staff was beyond professional and helpful; living up to the Indonesian reputation for friendliness. Concierge staff (Nova) went above and beyond to walk us to the ATM located at the business center next door. Additionally, she worked with the bar manager to help locate a specific Indonesian liquor that is unavailable in the US. Don’t miss the opportunity to enjoy fine desserts in the Patisierre. Be sure to inquire about their hours because they close earlier than other dining facilities. Wednesday evenings offers a satay special and live music. We enjoyed the dining on the top floor (Alros) and sat outside which coincided with the evening Isha prayer at the mosque across the street. The 20th floor provides spectacular views of the bright lights and traffic below. The patio off the fine dining restaurant also gives parents an opportunity to enjoy an evening out and provides an area where children will not disturb adult diners indoors. The staff will go above and beyond to make every guest big and small feel welcome.The pool area will provide privacy to enjoy a low key luxury dip in n cool waters. Escaping Jakarta’s socioeconomic disparity is impossible and is the reality.Take a moment to observe the dichotomy of the urban homes behind the hotel; separated by a river and a lush urban forest. Watch closely as guards place money in buckets at the river to shuttle across to buy homemade snacks. Our room was spacious and luxurious but the experience was even better
Stayed 1 night in Aug 2022

10/10 Excellent

Cherish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just book it you will be amazed on how nice it is
most amazing stay , we arrived late after midnight with our sleeping child , they where so nice , had us check in , inside the room his bed already waiting for him , everything about the hotel is 5 star , the spa , the pool and the breakfast was amazing ,
Stayed 2 nights in Jul 2022

8/10 Good

Stefanus Anton

Stayed 2 nights in Apr 2022

10/10 Excellent

Niyazi, Lyndhurst

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good.. I wish Nex visit we can find western food :))
Stayed 4 nights in Apr 2022

6/10 Okay

fridrik

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Dont arrive on a sunday.
Arrived on sunday. Dont arrive on sunday. Hotel restaurant open until 2000, last order 1930. Only one restaurant open, the better one closed on sundays. The main bar closed on sundays. We were planning a celebration but had to take our party (and money) to an outside restaurant as we did not plan to stop at 2000. Also the breakfast buffet was very limited, not at all to 5 star american hotel standards. More like a 3 star country hotel in Europe. The staff though were very helpful and friendly.
Stayed 1 night in Nov 2021

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

10/10 Excellent

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were amazing A ++++
Stayed 1 night in Jul 2021

2/10 Terrible

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We left the hotel because lack of minimum quality
The quality of the hotel was pretty bad, is very old and looks like they are not trying to improve anything. The room was small and the condition of the facilities were really bad. The breakfast was not good at all, the minimum cleanliness we expected (even more because of Covid-19) was not reached. After one night and less than 18 hours in the hotel we decided to leave it and find something better (no matter our reservation didn’t allow us to get a reimbursement). For sure a hotel we don’t want to visit again ever!
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room, Amazing stay.
The hotel was relatively new so it was still in pristine condition. Starting off with the front desk: walked in the hotel, a lady came to me and led me to check in, very friendly, service was excellent, well mannered and quick check in no fuss. Went to swim, need to book the pool first as they limit people in there nowadays. Kudos to the people working at the pool area, they saw me coming offered to help me in setting up my cabana with towels right away, and also served water and a new mask. Next day had breakfast at palm court outdoor area, service was relatively prompt as the buffet is now closed and we had to order ala carte from a menu. One thing to note tho, the breakfast was just ok and most stuff were ready made so not the most fresh or hot when it came ( other than omelette ). It is also halal so no pork in the menu. In room breakfast is available too. The room was spacious, well designed, and clean.The spa is still closed but gym and pool were opened. Would recommend this hotel if you are really looking to just chill in the hotel and room ( alto restaurant recommended ) as there are no malls in the nearby vicinity. Bed was medium hard to soft, there was a pillow menu to choose from. Love that the bedroom bathroom and living room are connected thru a door so if you are looking to rest and your partner wishes to watch tv or take a bath, you will not be disturbed.
Stayed 1 night in May 2021

10/10 Excellent

Yessieca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning four seasons
Stunning hotel in a good area. Beautiful rooms and hotel. Good value.
Stayed 1 night in Feb 2020
Response from YK on 26 Mar 2020
Hi Andrew, Thank you for your kind rating and feedback, we appreciate it much. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from YK on 25 Feb 2020
Dear Valued Guest, Thank you for your kind rating and feedback, we appreciate it much. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

PINKS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PLS PROVIDE REASONABLE PRICE FOR RESTAURANT. VERY NICE SUITE HOTEL WITH GOOD PRICE SPACIOUS SPACE. CLEAN ROOM OVERALL
Stayed 2 nights in Jan 2020
Response from YK on 16 Jan 2020
Dear Valued Guest, Thank you for your kind rating and feedback, we appreciate it much. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

Eddy Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from YK on 10 Dec 2019
Dear Mr. Montana, Thank you for your kind rating, we really appreciate it. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

NASSAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from YK on 27 Nov 2019
Dear Nassar, Thank you for your kind rating, we really appreciate it. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Every thing was perfect except breakfast varities were less.
Stayed 3 nights in Nov 2019
Response from YK on 22 Nov 2019
Dear Ali, Thank you for taking the time to write back to us. Although everything was perfect during your stay with us, we noted down your feedback about our breakfast varieties. I will discuss this with the related department to see what we can do to make it perfect. Thank you once again for your feedback and hope to see you again in the near future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

8/10 Good

Marliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay other than the noise from surrounding area. But the htl staff manage to get us another room. Bfast was so so not much choices. ( not like four seasons standard ) . Restaurants Staff, check in staff and concierge was very helpful.
Stayed 3 nights in Oct 2019
Response from YK on 5 Nov 2019
Dear Ms. Marliana, Thank you for your kind feedback, we really appreciate it. Happy to know that you had a pleasant stay and apology for the inconvenience you have experienced, we are looking and working on it. We hope to welcome you back again in the near future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from YK on 28 Oct 2019
Dear Valued Guest, Thank you for your kind review, we really appreciate it. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from YK on 16 Oct 2019
Dear Mariana, Thank you for your kind review, we really appreciate it. We do take pride as one of the most luxurious suites in town and humbled at the same time. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta

10/10 Excellent

prapin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from YK on 30 Sept 2019
Dear Valued Guest, Thank you for your kind review, we really appreciate it. We hope we will be able to welcome you again in the future. Warm Regards, Yonatan Kachko General Manager Four Seasons Hotel Jakarta