Seasonal outdoor pool

Reviews of Grand Hyatt Istanbul

5 out of 5
Grand Hyatt Istanbul
Harbiye Mah. Taskisla Caddesi No.1, Sisli, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith, Westhill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay for business so limited time in the hotel. All the staff were friendly and the food was really good.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Keith Dunnett, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Mr. Mamlouk ,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

4/10 Poor

ANDREW

Travelled with family
Disliked: Property conditions & facilities
April 2024 - our family booked at the grand Hyatt on the “non-smoking” fourth floor. Unfortunately a long term occupant in the adjacent room smoked like a chimney. They supposedly asked the neighbour to stop and sprayed perfume in the hallway. Long story short they continued to smoke all night and ruined our stay. Doesn’t seem to be any real effort to enforce non-smoking policy at this hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Mr.Mccormack ,We sincerely apologize for the inconvenience you experienced during your stay with us at the Grand Hyatt. Ensuring a comfortable and smoke-free environment for all our guests is a top priority, and we regret that this was not upheld during your visit.Please rest assured that we take your concerns seriously and have already initiated measures to reinforce our non-smoking policy. We will be addressing this issue with our team to ensure that appropriate actions are taken to prevent such incidents from occurring in the future.Once again, we apologize for the disruption to your stay and appreciate your feedback, which helps us to continually improve our services. We hope to have the opportunity to welcome you back for a much more enjoyable experience in the future.Kind Regards,

8/10 Good

Nipun

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Nipun Rathi,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Alis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. I stay here every time I visit Istanbul. The staff are lovely. Gym is amazing, and I get to use the studio to practise yoga. Outdoor pool is perfect. The rooms are huge, all the amenities you need. Shower wonderful. I feel so comfortable and at home in this hotel.
Stayed 3 nights in Jan 2024
Response from General Manager on 28 Feb 2024
Dear Atagan ,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

8/10 Good

Sirilak, Rockwall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was quick and the staffs were nice…. The room is very spacious , clean and comfortable bed...bathroom is big and has a bathtub!!!! Very convenient location.. 5 minutes walk to Taksim Square
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Ms.Sisounthone , I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

8/10 Good

vladimir, AVENTURA

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on 24 Feb 2024
Dear Guest,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Bilegdorj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Bilegdorj,Achitsaikhan ,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

HALUK

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 1 night in Feb 2024
Response from Genel Müdür on 9 Feb 2024
Sayın Haluk Atagan , Bize değerli yorumlarınızı göndermek için zaman ayırdığınız için size teşekkür etmek istiyoruz. Yapıcı eleştirileriniz için çok teşekkür ederiz. Eğer paylaşmak istediğiniz bir ek yorum varsa, lütfen bize göndermekten çekinmeyin; görüşleriniz mükemmelliği arayan bizlere rehberlik edecektir.Sizi yakın gelecekte tekrar Grand Hyatt Istanbul 'da görmek için sabırsızlanıyoruz.Saygılarımızla ,

10/10 Excellent

HALUK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place .
Stayed 5 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Jodie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Will come back
Exceptional service, great location, absolutely will stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Jodie, Strecker I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

6/10 Okay

Shailendra

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Behlul on 29 Dec 2023
Dear ShailendraThank you for your feedback. We hope to welcome you back Best regards Grand Hyatt Istanbul

10/10 Excellent

Lee Ann

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Services on 21 Dec 2023
Dear Guest,We thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send them to us as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

8/10 Good

MAJDI

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from Guest Services on 21 Dec 2023
Dear Guest,We thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send them to us as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Faycal

Stayed 2 nights in Jul 2023
Response from Guest Services on 21 Dec 2023
Dear Guest,We thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send them to us as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 2nd time I love it
Stayed 4 nights in Nov 2023
Response from Guest Services on 4 Dec 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We look forward to welcoming you back to Grand Hyatt Istanbul. Kind regards,

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful one night in my live
Stayed 1 night in Nov 2023
Response from Guest Services on 4 Dec 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed. We look forward to welcoming you back to Grand Hyatt Istanbul. Kind regards,

10/10 Excellent

HALUK

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
i will recommend
Stayed 10 nights in Nov 2023
Response from Guest Services on 27 Nov 2023
Dear Guest,We would like to thank you for staying with us at the Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Anthony, Radcliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick, friendly and efficient.
Stayed 2 nights in Nov 2023
Response from Behlul on 22 Nov 2023
Dear Anthony Thank you for your comment. We hope to welcome you back Best regards Grand Hyatt Istanbul

10/10 Excellent

BUNYAMIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
İstanbul merkezinde, sessiz ve kaliteli konaklama imkanı veren bir otel. Tüm çalışanları dikkatli ve titiz.
Stayed 1 night in Oct 2023
Response from Guest Services on 7 Nov 2023
Dear Mr.Giju,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

2/10 Terrible

Cheryl

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Behlul on 1 Nov 2023
Dear CherylWe are sorry to hear your dissatisfaction. Could you please give us more details.Best regards Guest Relations

10/10 Excellent

HALUK

Stayed 1 night in Oct 2023
Response from Behlul on 22 Nov 2023
Merhaba Haluk Bey Yorumunuz için teşekkür ederiz. Tekrar görüşmek dileğiyle Saygılarımızla Grand Hyatt İstanbul

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Oct 2023
Response from Behlul on 30 Oct 2023
Dear Jason Thank you very much for staying with us. We appreciate your feedback Best regards

10/10 Excellent

HALUK

Liked: Cleanliness, staff & service, property conditions & facilities
it is a very nice hotel ! if you stay once you will go back again and again!
Stayed 2 nights in Oct 2023
Response from Guest Services on 30 Oct 2023
Dear Mr.Atagan,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Ekaterina, Duluth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a walk to my favorite Nisantasi district. The room was beautiful and very spacious (don’t remember which category I booked) and fruit platter as an arrival compliment was very much appreciated. Staff was courteous as you expect from a 5 star hotel. Didn’t get a chance to try breakfast - had to head out to the airport early, but I’m sure next time I’ll enjoy it just as much as the rest of the stay
Stayed 1 night in Oct 2023
Response from Behlul on 29 Oct 2023
Dear EkaterinaThank you for staying with us. We appreciate your feedback back. We looking forward to welcoming you again Best regards

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 12 nights in Oct 2023
Response from Behlul on 25 Oct 2023
Dear Jason,Thank you for your feedback. We appreciate your comment.Best Regards

6/10 Okay

Arsalan

I been to Hyatt 3-4 times this year. And all of the staff are really professional with exception of 1-2 at the front desk. Older hotel but very safe And well kept. Was disappointed they didn’t give me lounge access as a gold member and returning guest for the 4th time, and Msybe this will make me not go back.
Stayed 4 nights in Sep 2023
Response from Guest Services on 23 Oct 2023
Dear Mr.Assadi, First and foremost, thank you for choosing to stay with us at Hyatt multiple times this year. We genuinely appreciate your loyalty and the feedback you've shared.I'm glad to hear that the majority of our staff has left a positive impression on you, and we take pride in the professionalism and dedication of our team. I apologize for any experiences you may have had at the front desk that did not meet your expectations. We will certainly review and address these concerns to ensure consistent service quality across all our team members.Regarding your lounge access as a gold member and returning guest, I'm sorry to hear about your disappointment. Lounge access and specific benefits can vary depending on the terms of your reservation. It's worth noting that for certain membership benefits, it's essential to book directly through the Hyatt application or our official website to ensure you receive the full range of perks associated with your status.We highly value your patronage and would like to ensure your next visit is more in line with your expectations. I encourage you to make your reservation through the Hyatt application or our official channels, and we will be delighted to welcome you back and provide the enhanced experience you deserve.Should you have any further concerns or questions, please don't hesitate to reach out to us directly. Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you once again.

10/10 Excellent

Eli

Good
Stayed 2 nights in Oct 2023
Response from Behlul on 18 Oct 2023
Dear Eli Thank you for staying with us. We hope to welcome you back Best regards

10/10 Excellent

king hoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on 14 Oct 2023
Dear Hwee Leng Gan ,We would like to thank you for staying with us at the Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

6/10 Okay

Bassel

Liked: Cleanliness, amenities, property conditions & facilities
Property was okay, and staff were okay. Overally, it was an average experience at a nice hotel. Breakfast was good, and so was the service. Turkish hamam (bath) was amazing, but quite overpriced relative to what you can find locally with equally good amenities.
Stayed 8 nights in Sep 2023
Response from Guest Services on 14 Oct 2023
Dear Mr.Bassel ,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind regards,

10/10 Excellent

Jersey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the Taksim Square and the harbour front of Bosphorus. The hotel is very well maintained and the room is cozily decorated and kept. Staff members are very friendly and helpful; mostly impressive are Erhan of the Concierge who gave me excellent advice and recommendations on the places to visit and Emin of the front office who was most efficient and welcoming in handling the check-in and check-out. Other staff members at the hotel entrance were also very helpful in arranging taxis and giving directions. Overall the hotel made my stay very pleasant and enjoyable. I will certainly stay at this hotel when I visit Istanbul again.
Stayed 7 nights in Oct 2023
Response from Guest Services on 13 Oct 2023
Dear Mr.Yuen ,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Guest Services on 10 Oct 2023
Dear Mr.Lavender ,We would like to thank you for staying with us at the Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Martyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious hotel in city Centre
Beautiful and spacious rooms and wonderful garden and pool Lovely area and some music noise until midnight
Stayed 5 nights in Sep 2023
Response from Guest Services on 30 Sept 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

8/10 Good

Ghazaleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,location, location Very convenient location , fantastic staff specially front desk who help us to be at the same floor close to each other , 4 family group, Clean and quiet and neat hotel , don’t forget to ask for breakfast it was Great and complete breakfast, Thanks Grand Hayat !
Stayed 7 nights in Aug 2023
Response from Guest Services on 20 Sept 2023
Dear Mr.Ghazaleh,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

8/10 Good

Bhavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Great holiday made better by the friendly staff at the Grand Hyatt. The location was near Taksim (busy area) and Narantasi (great restaurants). Lots of hills to navigate as you get around, but wonderful pool area to rest and relax afterwards 🤗
Stayed 6 nights in Sep 2023
Response from Guest Services on 14 Sept 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relax vacation
It was amazing I don't have anything negative to say
Stayed 4 nights in Sep 2023
Response from Behlül on 10 Sept 2023
Dear UriThank you for staying with us. We appreciate your feedback Best regards

6/10 Okay

ABDALLAH

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Behlül on 10 Sept 2023
Dear AbdallahThank you for staying with us. We appreciate your feedback Best regards

6/10 Okay

Jmail

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The area was nice and very busy. The pool closes way too early at 7pm. The room was nice but the too much sunlight bc the curtains did not block it all and the room was hot at all times. You have a thermostat in your room but it does nothing but show you the temperature of the room. The 4 days I stayed there I did not sleep well bc of the sunlight and the room temperature. They also had to charge me again bc they could not use the deposit I put down. So I am still waiting on my refund of 6000 Turkish lira which is about $225 usd. Overall, I would have stayed somewhere else.
Stayed 3 nights in Aug 2023
Response from Guest Services on 5 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly value guest feedback as it helps us identify areas for improvement and enhance the overall guest experience.I'm truly sorry to hear about the issues with the room. We understand the importance of a comfortable and restful sleep during your stay, and we apologize for any discomfort you experienced due to the sunlight and room temperature.I would like to inform you that we have initiated the cancellation of the additional charge made during your stay on the day of your check-out. Typically, it may take approximately 1-2 weeks for the funds to be returned to your credit card, although the exact timeframe may vary depending on your bank's processing procedures.Should you have any additional concerns or require further assistance, please feel free to contact us. We value your feedback and are committed to ensuring your complete satisfaction.Sincerely,

6/10 Okay

ABDALLAH

Liked: Cleanliness
I would like to thank room services staff for their hard work and dedication. Apart of that services is down from my last visit!!
Stayed 1 night in Sep 2023
Response from Guest Services on 5 Sept 2023
Dear Guest , Thank you for your kind words regarding our room service staff. We appreciate your recognition of their hard work and dedication. We apologize for any inconvenience caused by the services being down during your last visit. We understand the importance of a seamless and enjoyable experience for our guests, and we assure you that we will take the necessary steps to rectify the issues. Your feedback is valuable to us, and we appreciate your patience and understanding. We hope to have the opportunity to serve you again in the future and provide you with an improved experience.Best Regards,

8/10 Good

Houssam

Travelled with family
Liked: Staff & service
Good Hotel
Nice hotel, they should propose new technology, staff friendly especially the one welcome you in the main entrance, bad experience during my check in as they didn't allow my kids to stay with me in the room i booked as they said my kids consider adults and i need to upgrade my room to suit and pay the different, however the hotel i stayed before one night in Istanbul allow my kids in the same room
Stayed 4 nights in Aug 2023
Response from Guest Services on 27 Aug 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Behlul on 22 Aug 2023
Dear Paolo,Thank you for your feedback.We were delighted that you have enjoyed your stay with us and have carried back pleasant memories of our hotel and the services on offer.Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the excellent work they are doing.We look forward to the pleasure of having you as our guest in the near future.Best RegardsBehlul CiftciDirector of Rooms

10/10 Excellent

Wana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
This is an amazing hotel, everything is walking distance. The stuff were amazing. The sauna and steam room were very relaxing. we will defiantly go back
Stayed 7 nights in Aug 2023
Response from Behlul on 22 Aug 2023
Dear Wana,Thank you for your feedback.We were delighted that you have enjoyed your stay with us and have carried back pleasant memories of our hotel and the services on offer.Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the excellent work they are doing.We look forward to the pleasure of having you as our guest in the near future.Best RegardsBehlul CiftciDirector of Rooms

8/10 Good

Paolo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Attentive service and competence in old structures
Grand Hyatt Istanbul remains among the top hotels in the city despite the recent arrival of five-star competition. Location, service and space are the perfect ingredients for a relaxed, enjoyable stay: few other (old) hotels have a garden, pool, and park protection from City traffic. The service that staff at all levels offers makes the difference and establishes Grand Hyatt's superiority. And working hard they must since the hotel structure and infrastructure show now the age as a well-kept, classic old car. The first room assigned had problems with air conditioning and internal phone. Mrs Gozde Sezgin (assistant Manager front office) was prompt and kind in relocating us to an alternative room: she made sure that all was in good condition, that all our needs were satisfied and returned during dinner to check our satisfaction. Superb service matched by Mr Ufuk at the restaurant level, making us feel at home every time: a new addition Mr Necip Ocakli reached the kindness and attention of Mr Ufuk, showing how critical good qualities and good training are. Overall a delightful service and a comfortable stay at good value for money. Please note that the self-service parking in the cover garage, once free, is now subjected to a charge (around 10 dollars per night)
Stayed 1 night in Aug 2023
Response from Behlul on 18 Aug 2023
Dear Mr. Paolo,Thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. It is a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind regards,Behlul CiftciRooms Director

10/10 Excellent

Shereen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast and great location. Room had lovely view.
Stayed 3 nights in Aug 2023
Response from Guest Services on 15 Aug 2023
Dear Ms. Shereen,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was great!
Stayed 4 nights in Jul 2023
Response from Guest Services on 3 Aug 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Mojgan

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast included was a charm we will go back , size of the rooms & multiple elevators were A , hardly waited for elevator. Lack of cab/ taxi was a turn off
Stayed 6 nights in Jul 2023
Response from Guest Services on 2 Aug 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments.I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind regards,

2/10 Terrible

Gabriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dad hotel needs a renovation Carpet smell Rooms are old Couldn’t sleep from air condition noice
Stayed 5 nights in Jul 2023
Response from Guest Relations on 11 Jul 2023
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments.Your feedback on the room facilities is well noted and will definitely be considered in our further efforts to improve our hotel accommodation during the next renovation of our rooms.I hope that your travels will bring you back to Istanbul soon. We look forward to the pleasure of having you as our guest in the near future.Best Regards,

10/10 Excellent

LALIT KUMAR

Stayed 1 night in Jul 2023
Response from Guest Services on 5 Sept 2023
Dear Guest,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Sanjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from General Manager on 6 Jul 2023
Dear Valued Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable ratings.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Best Regards,

10/10 Excellent

dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel
Stayed 3 nights in Jun 2023
Response from Guest Services on 28 Jun 2023
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Grand Hyatt Istanbul staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind regards,