Grand Hyatt Istanbul remains among the top hotels in the city despite the recent arrival of five-star competition. Location, service and space are the perfect ingredients for a relaxed, enjoyable stay: few other (old) hotels have a garden, pool, and park protection from City traffic.
The service that staff at all levels offers makes the difference and establishes Grand Hyatt's superiority. And working hard they must since the hotel structure and infrastructure show now the age as a well-kept, classic old car. The first room assigned had problems with air conditioning and internal phone. Mrs Gozde Sezgin (assistant Manager front office) was prompt and kind in relocating us to an alternative room: she made sure that all was in good condition, that all our needs were satisfied and returned during dinner to check our satisfaction. Superb service matched by Mr Ufuk at the restaurant level, making us feel at home every time: a new addition Mr Necip Ocakli reached the kindness and attention of Mr Ufuk, showing how critical good qualities and good training are. Overall a delightful service and a comfortable stay at good value for money.
Please note that the self-service parking in the cover garage, once free, is now subjected to a charge (around 10 dollars per night)