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Reviews of Grand Beyazit Hotel Old City

4 out of 5
Grand Beyazit Hotel Old City
Mithatpaa Cad. Abuhayat Sk. No: 5, Beyazit, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 139 reviews" "
Rating 8 - Good. 37 out of 139 reviews" "
Rating 6 - Okay. 22 out of 139 reviews" "
Rating 4 - Poor. 13 out of 139 reviews" "
Rating 2 - Terrible. 17 out of 139 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Abdoulaye

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worthy at all.
Stayed 2 nights in Feb 2024
Response from GR on 30 Apr 2024
Dear Valued guest,Thank you for your rewiev and feedback. We regret your stay did not copletely meet your expectations. However , thank you for your open words/constructive criticism, wich will help us improve ourself. We very much hope to welcome you again.Best Regards ,Grand Beyazid Hotel Team

10/10 Excellent

Viorel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Fantastic place with great staff and amazing quiet rooms. The food was excellent and I really enjoyed staying in this splendid hotel. Highly recommend
Stayed 3 nights in Apr 2024
Response from GR on 9 Apr 2024
Dear valued guest ,Thank you for taking the time to share your experience with us! We're pleased to hear that you found our hotel magnificent . Our team works hard to ensure our guests have a wonderful stay.We hope to have the opportunity to welcome you back in the future for another enjoyable stay!Best Regards, Grand Beyazıt Hotel Team

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Just love it the staffs are very nice respectful friendly good services
Stayed 5 nights in Feb 2024
Response from GR on 28 Feb 2024
Dear guest, thank you very much for your nice feedback. We are very happy to see that you enjoyed your stay in Istanbul. We will be happy to welcome you again. Warmly greatings from Grand Beyazıt Hotel.Kind regards, Guest Relations Department

8/10 Good

Thethe makiese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and services
Stayed 8 nights in Feb 2024
Response from GR on 24 Feb 2024
Dear guest, thank you very much for your nice feedback. We are very happy to see that you enjoyed your stay in Istanbul. We will be happy to welcome you again. Warmly greatings from Grand Beyazıt Hotel.Kind regards, Guest Relations Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Grand Beyazit Hotel Old City on 2 Feb 2024
Dear Guest, Thank you so much for your good score! We wish you the best

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The hotel is very comfortable and easily located to trams. Staff very friendly at front desk and speak english well so that helps alot.
Stayed 4 nights in Jan 2024
Response from Grand Beyazit Hotel Old City on 25 Jan 2024
Dear Guest,Thank you for your valuable comment and score!We are delighted that you enjoyed your stay with us. Our staff does their best for our guests' satisfaction.We would be honored to have a chance to accommodate you again.Wish you the best

4/10 Poor

UZMA

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were ok Breakfast had little choice
Stayed 6 nights in Dec 2023
Response from Grand Beyazit Hotel Old City on 23 Jan 2024
Dear Guest,Thank you for your comment.Our open buffet breakfast serves approximately 50 varieties. We wish you informed us about your requests when you were here so we could help you better.We hope we have another chance to accommodate you again for a better experience.Wish you the best

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review comes with a huge gratitude to the Grand Beyazit Hotel staff. Everyone, without exception, was very sweet and accommodating. Directed me to a good shopping places, suggested tours and restaurants. Breakfast is included and that is a big plus. Surrounding area is verry safe and conveniently located only minutes away from the main attractions. My room was cleaned and tidied every day. THANK YOU EVERYONE FOR THE AMAZING STAY! Highly recommended!
Stayed 6 nights in Nov 2023
Response from Grand Beyazit Hotel on 10 Nov 2023
Dear Linda, Thank you so much for your valuable comment and score! We are over the moon since our hard work is appreciated. You are always welcome here! We wish you all the best!

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth trying
it was very good and reasonably comfortable and very accessible to the surrounding market and touristic area. The Staff were very friendly and helpful. many thanks.
Stayed 3 nights in Oct 2023
Response from Grand Beyazit Hotel on 2 Nov 2023
Dear Guest, Thank you so much for your valuable comment and score! We are delighted that you enjoyed your stay with us. It is a pleasure for us to accommodate you. Hope to see you again! Best wishes

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Grand Beyazit Hotel on 1 Nov 2023
Dear Guest, Thank you for your score! You are always welcome here. Best wishes

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property
Stayed 14 nights in Sep 2023
Response from Grand Beyazit Hotel on 13 Oct 2023
Dear Guest, Thank you for your valuable comment and score! We are so glad you enjoyed your stay with us. You are always welcome here. Wish you the best

10/10 Excellent

Mohamad

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Grand Beyazit Hotel on 18 Sept 2023
Dear Guest, Thank you so much for your great rating! We are very happy that you enjoyed your stay with us. You are always welcomed here. Hope to see you again. Best wishes

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night and the experience was great! We will stay there again. Staff spoke English, facility is remodeled and very clean. Breakfast was included and they had a good variety of food.
Stayed 1 night in Jul 2023
Response from Grand Beyazit Hotel on 17 Jul 2023
Dear Guest, Thank you so much for your kind comment and score! We are very happy that you enjoyed your stay with us. You are always welcomed here. All the best wishes

2/10 Terrible

nina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were not helpful, rude. They did not offer a tissue box. Even when we asked for one. The room ceiling was wet and it had yellow stain. Shower and wash stand did not have a wall to seperate the bathroom and shower.
Stayed 3 nights in May 2023
Response from Grand Beyazit Hotel on 22 May 2023
Hello, Thanks for taking the time to comment and score! Not helping a guest is not something possible for us - especially for tissue, toilet paper, etc. We assume there must have been a miscommunication between you and our staff. Our hotel is a design hotel. In most of the rooms, there is a bathroom area and the sink is in the room but the shower and the toilet have their own space with their own doors. It may be unorthodox for you but it could have been easily checked from the photos of our hotel before booking. We wish we had a chance to explain and clarify everything when you were here. You are always welcomed to stay for a better experience. Best Wishes

10/10 Excellent

Megan

Stayed 1 night in Apr 2023
Response from Grand Beyazit Hotel on 18 Apr 2023
Dear Guest, Thanks for your valuable comment and score! We are really glad that you enjoyed your stay with us and we are excited to welcome you here again. Wish you all the best

8/10 Good

Ahmad

Liked: Cleanliness
Good
Stayed 1 night in Apr 2023
Response from Grand Beyazit Hotel on 17 Apr 2023
Dear Guest, Thanks for the good score! We'd love to accommodate you here again. Best wishes

10/10 Excellent

Lydie

Stayed 3 nights in Apr 2023
Response from Grand Beyazit Hotel on 8 Apr 2023
Dear Guest, Thanks for your valuable comment and score! We are really glad that you enjoyed your stay with us and we are excited to welcome you here again. Wish you all the best

8/10 Good

Jonathan Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I might come back if I have another opportunity to visit Istanbul. So far, the hotel located in a strategic and historical location such as, grand bazaar, the mosque and so on! However, there was a little bit of communication issue with some stuffs, rather than that everything went well and enjoyed my stay!
Stayed 3 nights in Mar 2023
Response from Grand Beyazit Hotel on 31 Mar 2023
Dear Guest,Thanks for your valuable comment and score!We are really glad that you enjoyed your stay with us and we are excited to welcome you here again.Wish you all the best

6/10 Okay

Angela Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful and lovely. The property is very conventiently located to the Grand Bazaar and other attractions. However, the beds were really awful, lumpy, hard and short. My husband is 6'0 and his feet hung over. We didn't say anything and probably should have but be aware that they were not good! The free breakfast was not worth eating and didn't partake.
Stayed 5 nights in Mar 2023
Response from Grand Beyazit Hotel on 21 Mar 2023
Dear Guest,Thanks for your comment.We are glad that you enjoyed your stay with us.If only we had known about your inconveniences earlier, we had the chance to help you with them.We hope we have the pleasure to accommodate you here again for a better experience.All the best

6/10 Okay

Haroon

Stayed 4 nights in Feb 2023
Response from Grand Beyazit Hotel on 27 Mar 2023
Dear Guest,Thanks for the score.We hope we have the opportunity to accommodate you again for a better experience.All the best

4/10 Poor

Anta

Disliked: Staff & service, amenities, property conditions & facilities
Small bedroom.got charge for 3 beds.When i changed to 2 beds they still charged me asking me to call expedia.Expedia did not want to refund.
Stayed 3 nights in Feb 2023
Response from Grand Beyazit Hotel on 24 Feb 2023
Dear Guest,Thanks for your valuable comment.We cannot take action on agency bookings without their cooperation. We appreciate your understanding.Hope to see you here again.Best wishes

8/10 Good

ALEXANDRA

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2023
Response from Grand Beyazit Hotel on 6 Mar 2023
Dear Guest,Thanks for the rating! We are glad that you enjoyed your stay with us. Hopefully, we have other chances to accommodate you here again.Best wishes

10/10 Excellent

Zainab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Hotel
I only have good things to say for this hotel. 10/10 rating in all aspects. A special shoutout to the staff at reception Ercen,Feroza,Farhan.... They went out of their way to help me with anything and everything i needed. The hotel is so classy, breakfast was so good. Staff were always friendly and helpful. The rooms were super clean and showers worked so awesomely. I had no issues or complaints. The manager also checked on us at breakfast. This type of service makes any guest want to return. I will definately be coming back in the future. Thank you for such a wonderful experience. Ive visited many hotels in Istanbul. This 1 was just 1 of the best ive stayed at.
Stayed 4 nights in Jan 2023
Response from Grand Beyazit Hotel on 9 Feb 2023
Dear Zainab,Thanks for your heartwarming comment!There are no words for us to tell how happy you made us.You'll be welcomed here every time. Just contact us directly when you need a reservation, so, we'll have the chance to accommodate you better and better.We wish you all the best!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Service was great. Staff speak english. Rooms were clean and modern. Loved it. Will def go back
Stayed 2 nights in Jan 2023
Response from Grand Beyazit Hotel on 3 Feb 2023
Dear Guest,Thank you for your kind comment!We are thrilled to hear that you enjoyed your stay with us in all aspects.We'd be honored to have your here again.All the best

10/10 Excellent

Syed Rashid Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptions staff was excellent
Stayed 2 nights in Jan 2023
Response from Grand Beyazit Hotel on 18 Jan 2023
Dear Syed,Thanks for your valuable comment!Our friends try to do their best for our guests. We hope, we would have the chance to accommodate you here again.All the best!

4/10 Poor

Asad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
THE LOCATION WAS GOOD .BUT AS FAR AS THE ROOM WAS CONCERNED IT WAS HORRIBLE.THERE WAS NO ROOM AND THE SHOWER LEAKED IN THE FLOOR AND THE BED WAS TOTALLY UNCOMFORTABLE.IT WAS SUPER NOISY AND WHEN MENTIONED TO FRONT STAFF THE COMPLAINT WAS IGNORED.
Response from Grand Beyazit Hotel on 2 Dec 2022
Thanks for making time to comment.During your stay, we tried to do our best to accommodate you more pleasantly. We offered you a room change, we helped you all the time with the calls you needed to make for your business. As anyone can imagine, we are not able to stop the noise coming from outside thinking that this is a city hotel in the heart of the Old City of Istanbul.We did what can be done.We wish you luck,

10/10 Excellent

Kennie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

2/10 Terrible

Shoaib

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2022

2/10 Terrible

Shabana

Stayed 2 nights in Jun 2022
Response from Otel Yönetimi on 25 Jun 2022
Dear Guest, Thank you for your valuable comments and opinions.. We will be happy to see you among us again. Best Regards

10/10 Excellent

Semina, Gants hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a place, highly recommend staying here.
Stayed 3 nights in Apr 2022
Response from otel yonetımı on 3 May 2022
Dear Semina, Your opinions, which are very valuable to us, enable us to better understand the expectations of you, our guests, and to work to increase our service quality so that we can meet these expectations. We would like to thank you for sharing your opinions about our services with us, and we would like to state that we will be happy to serve you again on your next trip. Sincerely Zuhal

2/10 Terrible

Basem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stole our money. They gave us a smaller room than the one with pictures we reserved and confirmed although We paid in advance with a CC. They gave our room to other family who paid more at the time of arrival without telling us . Their logic is that it is the market and they go with the wind. So if there is a price inflation for your room you will be unhappily surprised at your arrival. That what the hotel reservations manager admitted to us in person when we complained. She has no problem admitting it because they think they still getting US, European and Canadian customers in holiday seasons despite their bad reviews. WARNING: Most probably you will not get the room you reserved. ROOM Pictures are FAKE and what u see is NOT what u get. By US srsndarfs this is barely a 2 star hotel. The hotel is dirty. Carpet is old and and bath has mold. Hotel is under staffed and house keeping is not what u expect. I have picture but no not allowed to upload.
Stayed 12 nights in Dec 2021
Response from otel yonetimi on 4 Jan 2022
Dear Basem, The reservation you made was a family room and we have given you a large family room. At the time of your booking we were told that you can check-out free of charge at any time during your 13-day stay. You chose to stay and you came to the reception to request an extension of your stay, we tried to help as much as we could, we couldn't understand why you made such a comment. Thank you for choosing our hotel and for your comments. Sincerely Zuhal

2/10 Terrible

BASEM

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By US srsndarfs this is barely a 2 star hotel. The hotel is dirty. Carpet is old and and bath has mold. Hotel is under staffed and house keeping is not what u expect. Pictures are FAKE.
Stayed 12 nights in Dec 2021
Response from otel yonetımı on 4 Jan 2022
Dear Basem, The reservation you made was a family room and we have given you a large family room. At the time of your booking we were told that you can check-out free of charge at any time during your 13-day stay. You chose to stay and you came to the reception to request an extension of your stay, we tried to help as much as we could, we couldn't understand why you made such a comment. Thank you for choosing our hotel and for your comments. Sincerely Zuhal

8/10 Good

Sadia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a bit small but overall nice and clean.staff was extremely helpful and pleasant although the manager needs to smile little bit.Location is also very good and close to the attractions .Overall we enjoyed our stay there and definitely recommend this property.
Stayed 6 nights in Dec 2021
Response from Zuhal on 29 Dec 2021
Dear Sadia, Thank you very much for your precious comment. Sincerely Zuhal

10/10 Excellent

Keren

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great
I like the location it was comfortable. The room was a bit damp (the walls)
Stayed 3 nights in Nov 2021
Response from otel yonetımı on 3 Jan 2022
Dear Karen Your opinions, which are very valuable to us, enable us to better understand the expectations of you, our guests, and to work to increase our service quality so that we can meet these expectations. We would like to thank you for sharing your opinions about our services with us, and we would like to state that we will be happy to serve you again on your next trip.

4/10 Poor

Osama

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but it was over rated and the room is tooo small how they mix the bath and the restroom horrible.
Stayed 2 nights in Oct 2021
Response from Otel Yönetimi on 25 Jun 2022
Dear ,Guest Thank you for your valuable comments and opinions. We are glad that you were satisfied with our services. I will be happy to see you among us again.. Best Regards

8/10 Good

Yasemin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of the hotel is great. There is a tran/train line near by and connects you to other parts of Istanbul. All the tourist attracrions are within walking distance. The location or istanbul in general isnt suitable for families with young children due to no proper insfrscture of pavements and traffic. The hotel is now in a car free zone so make sure you contact the hotel before hand regarding best ways to get there. There are hills surronding the hotel so be aware of that too. Overall ot is a nice hotel for a budget stay and we would stay again
Stayed 3 nights in Sep 2021
Response from Otel Yönetimi on 25 Jun 2022
Dear ,Guest Thank you for your valuable comments and opinions. We are glad that you were satisfied with our services. I will be happy to see you among us again.. Best Regards

10/10 Excellent

Homeira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021
Response from Otel Yönetimi on 25 Jun 2022
Dear ,Guest Thank you for your valuable comments and opinions. We are glad that you were satisfied with our services. I will be happy to see you among us again.. Best Regards

10/10 Excellent

Yusuf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfectly
Stayed 5 nights in Aug 2021
Response from Grand Beyazıt Hotel on 2 Sept 2021
Dear Valued Guest, We are delighted that you were satisfied with our services! We will be happy to see you among us again.. Best Regards

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Grand Beyazıt Hotel on 16 Jul 2021
Dear Guest, Thank you for your beautıful comment.We wıll be happy to welcome you agaın. Kınd Regards

8/10 Good

Leila, London

Liked: Cleanliness, staff & service, property conditions & facilities
Feruza is amazing, she is very friendly and welcoming. She showed me the nearest hairdresser , she also advised on my shopping. This hotel is great!
Stayed 2 nights in Aug 2020
Response from Hilal KIZILKAYA Sales and Marketing Manager on 23 Aug 2020
Dear Valued Guest, Thank you for taking the time to write such a great review! It is always very nice to hear that the rest has met your expectations and that only positive emotions remain. We will continue to work in the same spirit and will be happy to welcome you again! Kind Regards,

8/10 Good

Jelisia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good but needs improvement
Overall stay at this hotel was ok. Communication with this hotel was very substandard when booking. Before arriving I was told that I would receive information of where the driver would meet us at the airport for transportation. I didn’t receive anything until the day of and after we landed. The airport shuttle fee of 70 TL that’s listed on the website isn’t accurate. You have to pay the hotel €40, which still isn’t bad due to the distance and hectic traffic to get to the hotel, however, the prices should reflect the same so people wont be surprised with the change in cost. The hotel is located in a great area, and it’s very close to the Grand Bazaar and other restaurants and department stores. The room was ok. The walls are really thin and you can hear everything and everyone walking by. When booking for this hotel, I would suggest you pay CLOSE attention to your bank account because the hotel will charge you for the first night WITHOUT telling you , despite what the website says. We were supposed to pay for everything upon arrival but they took it upon themselves to go ahead and charge us for the first night. My biggest issue was the overall information that is provided on the hotels.com app is completely different from what the hotel actually provides. Spa services were great, and so was the breakfast (0700 - 1000), many options and good quality food. Istanbul was a great experience, but Grand Beyazit Hotel could use some administration improvement.
Stayed 3 nights in Feb 2020
Response from Hilal KIZILKAYA Sales and Marketing Manager on 22 Feb 2020
Dear Valued Guest, Thank you for taking the time to write such a great review! It is always very nice to hear that the rest has met your expectations and that only positive emotions remain. We will continue to work in the same spirit and will be happy to welcome you again! Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and excellent hospitality I will be going back to the hotel soon
Stayed 4 nights in Jan 2020
Response from Hilal KIZILKAYA Sales and Marketing Manager on 23 Jan 2020
Dear Valued Guest, Thank you for taking the time to write such a great review! It is always very nice to hear that the rest has met your expectations and that only positive emotions remain. We will continue to work in the same spirit and will be happy to welcome you again! Kind Regards,

8/10 Good

Adnan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hilal KIZILKAYA on 23 Dec 2019
Dear Valued Guest, Thank you for taking the time to write such a great review! It is always very nice to hear that the rest has met your expectations and that only positive emotions remain. We will continue to work in the same spirit and will be happy to welcome you again! Kind Regards,

10/10 Excellent

Fadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
I liked this hotel, clean and comfortable
Stayed 2 nights in Nov 2019
Response from HILAL KIZILKAYA on 17 Dec 2019
Dear Valued Guest, Thank you for taking the time to write such a great review! It is always very nice to hear that the rest has met your expectations and that only positive emotions remain. We will continue to work in the same spirit and will be happy to welcome you again! Kind Regards, Hilal KIZILKAYA Sales and Marketing Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019
Response from HILAL KIZILKAYA on 3 Dec 2019
Dear Valued Guest, Thank you for taking a moment to share your recent experience about our hotel. We’re deeply saddened to hear of your unpleasant experience and sincerely apologize for not exceeding your expectations. Your feedback will assist us as our team continuously works to improve our guest’s experience. And hope you will consider staying with us in the future, allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Yours Truly, Hilal Kizilkaya Sales and Marketing Manager

6/10 Okay

dtk

Travelled with family
Disliked: Staff & service, amenities
1-I reserved but with option the pay cash in check-in,the hotel they let me pay per the currency rate of the euro not as my reservation fees was and they had charge me 49.99 euro after the reservation without let me know why then i called them they told me its as payment for the first night, when i did check in and i want to pay they let me pay more then my reservation fees (total fees was 399.92 euro equal to 442.24$) they let me pay 407$ which is more 399.92-49.99= 349.93 euro i should pay 385.02$ as per currency of my reservation 2-some of the staff was unfriendly 3- the room was nice recommended for couples but the service wasn't that good the don't change the cup of water for the 5 days till i called the reception and i used the cotton and they didn't but any more new one. 4- bed was comfort. 5- room isn't sound proof i can hear every step behind the walls and door 6-breakfast was very poor and some dishes are tasteless, staff was freindly in breakfast room
Stayed 8 nights in Nov 2019
Response from HILAL KIZILKAYA on 3 Dec 2019
Dear Valued Guest, Thank you for taking a moment to share your recent experience about our hotel. We’re deeply saddened to hear of your unpleasant experience and sincerely apologize for not exceeding your expectations. We made controls whole payment that received by you to our side we could not see any double charge. If your room was uncomfortable then why you did not contact with us? you've told here you stayed 5 nights. We would help to you if you could inform us about inconveniences, while you were in our hotel. Your feedback will assist us as our team continuously works to improve our guest’s experience. And hope you will consider staying with us in the future, allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Yours Truly, Hilal Kizilkaya Sales and Marketing Manager

8/10 Good

Oz, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and great service from staff. Cosy environment as one would like when away on holiday.
Stayed 5 nights in Oct 2019
Response from Hilal KIZILKAYA on 17 Oct 2019
Dear Valued Guest, Thank you very much for taking the time to write such a nice review! It is always very nice to hear that the rest met your expectations and only positive emotions were left. We will continue to work in the same spirit and would be happy to welcome you again! Sincerely, Hilal KIZILKAYA sales and marketing manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent in everything and clean The breakfast was delicious and fresh
Stayed 5 nights in Sep 2019
Response from Sales And Marketing Manager on 14 Sept 2019
Dear Valued Guest, Thank you very much for your kind comment, We’re very happy to having nice comments by you. we’re looking forward to see you again soon not far distance time in future. Best Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The view of the terrace was very good. The location of the hotel little bit crowded.
Stayed 3 nights in Aug 2019
Response from Hilal on 2 Oct 2019
Thank you for your kind comments which I will ensure to share with the team... The Citizen looks forward to your next visit back in Istanbul.. Best,

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
If you are not planning to do major shopping it’s crazy area of Istanbul. Hotel itself isn’t bad but nothing to write home about.
Stayed 2 nights in Aug 2019
Response from Hilal KIZILKAYA on 22 Aug 2019
Dear Valued Guest, Thanks again for your kind response to our property, We’re very happy that you’ve written a nice comment about our hotel. Your kind comments about our hotel makes us more pleasure and improving our service quality. I forwarded your response to other departments, We hope that we’ll be welcoming you again, in not far date. Have a great day ahead Kind Regards