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Borneo Royale Hotel

Photo gallery for Borneo Royale Hotel

Front of property
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Borneo Royale Hotel

Borneo Royale Hotel

4.0 star property

3.5/5 Good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000

Explore the area

  • Popular LocationSt. Patrick's Anglican Church16 min walk
  • Popular LocationAl-Kauthar Mosque18 min walk
  • Popular LocationBukit Gemok Forest Reserve18 min walk
  • AirportTawau (TWU)27 min drive

Room options

About this area


Located in Tawau, Borneo Royale Hotel is in an area with good shopping. Travellers who have shopping on the agenda can visit Tawau Tanjung Market and Tawau Fish Market, while those looking for another kind of activity may want to check out Tawau Golf Club.

What's nearby

  • St. Patrick's Anglican Church - 16 min walk
  • Al-Kauthar Mosque - 18 min walk
  • Bukit Gemok Forest Reserve - 18 min walk
  • Wisma Persekutuan Tawau - 2 min drive
  • Tawau District Library - 2 min drive

Getting around

  • Tawau (TWU) - 27 min drive

About this property

Borneo Royale Hotel

4-star hotel
Take advantage of a round-trip airport shuttle, a corner/local shop and shopping on site at Borneo Royale Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks such as:
  • Free self-parking
  • ATM/banking services, a banquet hall and luggage storage
  • A computer station, 6 meeting rooms and a front desk safe
  • Guest reviews give good marks for the convenient parking and proximity to shopping
Room features
All 180 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • LCD TVs with satellite channels
  • Fridges, coffee/tea makers and daily housekeeping


English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Return airport shuttle (surcharge) from 7:30 AM to 6:00 PM
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Snack bar/deli


  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting rooms - 6


  • Massages
  • Spa open daily


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets


  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Towels


  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge


  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The host will greet guests on arrival
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Frequently asked questions

Is Borneo Royale Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at on 30 Nov 2022 start from RM 188.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Borneo Royale Hotel?

Self-parking is free at this property.

What time is check-in at Borneo Royale Hotel?

Check-in is from 2 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Borneo Royale Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Borneo Royale Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:30 AM-6:00 PM on request. A fee of MYR 50 per person applies.

Where is Borneo Royale Hotel located?

Situated in Tawau, this spa hotel is within 1 mile (2 km) of St. Patrick's Anglican Church, Al-Kauthar Mosque and Bukit Gemok Forest Reserve. Wisma Persekutuan Tawau and Tawau District Library are also within 1 mile (2 km).

Can I cancel my reservation for free at Borneo Royale Hotel and receive a full refund?

Yes, Borneo Royale Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Borneo Royale Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 29 out of 161 reviews" "
" "5 - Excellent 18%
Rating 4 - Good. 65 out of 161 reviews" "
" "4 - Good 40%
Rating 3 - Okay. 32 out of 161 reviews" "
" "3 - Okay 20%
Rating 2 - Poor. 23 out of 161 reviews" "
" "2 - Poor 14%
Rating 1 - Terrible. 12 out of 161 reviews" "
" "1 - Terrible 7%




Staff & service




Property conditions & facilities



3/5 Okay

Verified traveller
Business traveller
Liked: Cleanliness, staff & service
Love the gym and sauna
The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022

1/5 Terrible

Pik Boon, Puchong
Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022

5/5 Excellent

Alwaleed, Doha
Stayed 1 night in Jul 2022

4/5 Good

Verified traveller
Business traveller
Liked: Staff & service
Stay acceptable
This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022

4/5 Good

Ahmad Shah
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/5 Good

Jaspal Kaur
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021

2/5 Poor

Chung Yee
Stayed 2 nights in Nov 2021

5/5 Excellent

mohd safarin
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021