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Reviews of Grand Aras Hotel & Suites

4 out of 5
Grand Aras Hotel & Suites
Merkez Mah. Büyükdere Caddesi No:13, Istanbul, Sisli

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 4 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

CaAnanay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
No thing
Stayed 5 nights in Oct 2023

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service
Excellent and helpful staff
Stayed 1 night in Sep 2023

10/10 Excellent

Azzam

Stayed 7 nights in Aug 2023

10/10 Excellent

Yahya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is in an excellent location, with large well furnished rooms and very friendly staff. I have never experienced a more generous hotel & staff when it comes to requesting items such as toiletries, or water, or a couple of extra teabags! Definitely recommend it.
Stayed 7 nights in Jul 2022

10/10 Excellent

Mossa moftah

Stayed 2 nights in May 2022

6/10 Okay

Ramadan

Liked: Cleanliness, staff & service
It is generally a good hotel comparing to the price if you get a spacious room,,,, there're some missings such as no washing machine in the suite, only refrigerator, gym is not good, some machine was broken and didn't work properly.
Stayed 7 nights in Nov 2021

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021

10/10 Excellent

Hasna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and respectful
Stayed 2 nights in Oct 2021

2/10 Terrible

Farid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place to recommend
Awful. Not a place to recommend. Unprofessional behavior from the staff and awful guest service.
Stayed 7 nights in Feb 2021

4/10 Poor

Jay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unless its cheaper than $30 dont do it.
Honestly i left after one day even though i bought a week. Got a hotel accross the street because it was making me sick due to how dirty the rooms and hotel was. Not to mention there was only one english speaker around that worked there he wasnt great but at least he was nice, noone else was. This is a 2 star hotel maybe 3 idk how they got 4 but theres other better ones in the area.
Stayed 8 nights in Mar 2021
Response from Ferhat Çağlar / Hotel Manager on 22 Mar 2021
Dear Guest, First of all thank you for choosing us. Please make reviews honestly. If you make a reservation as non-refundable, it can not be refund. If our hotel would be bad as you mention, our guest review score would not be 4 of 5. ( it is mentioned as 'very good') Please always write what you experienced. Be honest. Kind Regards,

10/10 Excellent

Wesam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Bilal, Calgary canada

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good parking if you’re driving very nice people throughout the hotel
Stayed 5 nights in Nov 2020

8/10 Good

Kemal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Can

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temizlik berbat, personel davranışı çok kaba
Yatakta bir çok kıl vardı. Nevresim ve yastık yüzleri kirliydi. Lavabo tıkandı, açılmadı. Odayı değiştirdiler, değiştirirken bellboy terbiyesizce ifadeler kullandı. Çok büyük hayal kırıklığı oldu.
Stayed 1 night in Sep 2023

10/10 Excellent

Merter engin

Stayed 1 night in Apr 2023

6/10 Okay

Lütfi

Otel konumu gereği güzel bir yerde ulaşımı rahat. 3 gece kaldığımız otelde temizlik pek iyi değildi. Odaya girdiğimizde güzel bir temizlik kokusu olmasına rağmen duşa kabinin yeri pis yıpranmış ve kalıntılar kalmıştı. Diğer odaları bilemem ama kaldığım odanın duşu kesinlikle yenileme istiyor, perde üstlerinde lekeler vardı. Kalmaya kaldık ama içimize sinen bir ortam değildi. Yastık üstünde uzun saçlar vardı. Umarım Otel yönetimi bunlara dikkat eder ve önlemini alır.
Stayed 3 nights in Mar 2023

8/10 Good

Guven

Stayed 1 night in Mar 2023

8/10 Good

eman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Umut alim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her şey mükemmeldi. Kibar ve olumlu yaklaşan bir front office personeli var. Teşekkürler.
Stayed 1 night in Apr 2021

2/10 Terrible

Sim, Italia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Camere insonorizzate come loro dicono di avere, zero, si sentiva anche quando cadeva una moneta nell’ altra stanza. Sono arrivato che la stanza era piena di polvere addirittura penso che non era nemmeno la camera che avevo prenotato (ma ero troppo stanco e ho lasciato perdere), dicono camera see mare ma apparte le vecchie case che si vedono si vede solo una striscia di mare in lontananza. Lo sconsiglio
Stayed 7 nights in Dec 2020

8/10 Good

faiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020