H10 Hoteles Gulf Coast of Mexico hotels

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"The food is terrible. The drinks are all made with sugar free sodas and juices with the only other option being tequila shots or beer. The bar closes at 11pm, and doesn’t open until 11am. The staff is indifferent and not helpful. I tried to use my 2 reservations at the restaurants and all the times were taken except 9pm because their app was malfunctioning. Our door didn’t even close all the way, you could see sunlight thought the door frame where the lock is. Walls are paper thin. They try to strongarm you into buying a THIRTY YEAR membership so that you can access their other properties in Cancun. I’d call them the Spirit airlines of hotels. I was not impressed and will never go back. Budget friendly and flat out crappy are two different things. This place was disgusting and not worth it. "

"Concierge asked us if we wanted to upgrade our room to an ocean view but we Love staying on the first floorm very easy to get to everything this way. We have stayed at this hotel multiple times and love it here. Pool is great. There is a small beach you can go too (not much there but still nice with a bar and beach chairs) The staff is amazing. Miguel is our faborite bartender and Gustavo was amazing at making out check out experience and quick and easy process. The rest of the staff, waiters, hostesses, maid, concierge, etc are always fabulous and willing to help you with a smile. Would absolutely recommend. Also we love how close it is to 5th avenue!!!!!"

"Very clean. Excellent staff and service. Can’t wait to go back."

"Room was nice, although we were delayed on check in due to it not being ready. Housekeeping missed getting to our room 2 of the days we were there despite us being out if the room for 7 hours during the day. The pools were decent, staff were pleadant and helpful. Buffet was okay, but nothjnv to rave about. Dinner meals were good "

"The hotel was incredible! The staff were amazing and they really made me feel welcomed and like I was valued as a customer! Extra thanks to Mariano at the bar who went above and beyond to bring smiles to everyone at the resort! !Que dios te cuide simpre :)"

"We had a great time. We received great quality services, food, drinks and a gorgeous resort."

"The staff is friendly, the bathroom all smell delightful & there’s a nice variety of food to eat. "