Excellence Resorts Gulf Coast of Mexico hotels

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"No airport shuttle"

"Very nice resort. Definitely recommend!"

"We have a family of 4 two adults and two older teens. The food was great, views were amazing, staff was friendly when someone was there to help. Our complaints were that it was almost impossible to find a spot by the pool because people woke up early and put towels out on chairs to save spots and sometimes people wouldn't come to their seats for hours! Also, the room was super tiny and the ac did not work. Luckily we were only there for 3 nights. If we were to stay longer, that room would not have worked for a family of 4. We were also on the tenth floor and they don't have enough evelvators and they ook forever and a few times they weren't even working. I'm totally fine with waking the stairs, but for someone who can't walk that many flights of stairs, that would be super annoying. The workers also used the same elevators, which are very small, with their big bins of stuff, so sometimes you couldn't even get on if they were on there. "

"The resort it self is great. The staff were all very friendly. The food was below par but I expect that at an all-inclusive. "

"no beach need to change pictures on website"

"The staff and food were amazing!! Give them 5 stars!! Very clean resort. The amenities were average. The gym was comparable to a hotel gym…couple items not working as they should. The nightly entertainment at the resort was kind of boring except for 45 hit songs in one show. The pool area was decent but open to the wind. They could use another bar for people to go to after dinner. A sports bar would be nice too. We had the ocean view junior suite…the view was fantastic but the room felt dated. Expect fantastic service and resort food that better than most. "

"I have stayed in 5diamond hotels before but this one is a must if you want to relax, or have fun because it does have access to the riu parties the staff was very nice the restaurants were so good i do give this. 5/5 no one pressures you to purchase anything additional or timeshares which we loved that everything was so near the beach the restaurants the pools "

"Great beach! "