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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
228 Lake Street, Grand Island, NE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 251 out of 300 reviews" "
Rating 8 - Good. 32 out of 300 reviews" "
Rating 6 - Okay. 11 out of 300 reviews" "
Rating 4 - Poor. 3 out of 300 reviews" "
Rating 2 - Terrible. 3 out of 300 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place! Spotless, comfortable and perfect for our overnight stay.
Stayed 1 night in May 2024
Response from Sherri Andrews on 13 May 2024
Hello Kathy,Thank you for your wonderful compliments. It is a delight to hear that you enjoyed a clean and comfortable stay with us. We hope that you will stop and see us again in your future travels!

10/10 Excellent

Shevonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, everything was good. Friendly staff.
Stayed 1 night in May 2024
Response from Sherri Andrews on 13 May 2024
Thank you Shevonda, for your very kind words regarding your recent stay at our Grand Island, Comfort Suites. We are happy to hear that everything met your expectations, as our guests satisfaction is important to us. Hope to have you stop back to see us again in the future!

10/10 Excellent

Jerry D, Sugar City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sherri Andrews on 6 May 2024
Hello Cesar,Thank you for taking your time to leave a review regarding your recent visit at our Grand Island, Comfort Suites. Your positive feedback is very much appreciated. Hope to have you stay with us again soon!

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean and new. Good location.
Stayed 1 night in May 2024

2/10 Terrible

Kim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late on confirming reservation/ 5 calls so far to cancel
Stayed 1 night in Apr 2024
Response from Sherri Andrews on 27 Apr 2024
Hello Kim,We spoke to you about cancelling your reservation but explained the terms and conditions. You made the reservations through Expedia, and they were to contact us to let us know what they would like to do regarding a refund. We never heard back from Expedia. Sorry for your problematic experience. We will provide a refund to Expedia if they call us letting us know they are allowing a refund for you, as you had paid Expedia for your stay.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks brand new! Rooms are extremely large clean and comfortable
Stayed 1 night in Apr 2024
Response from Sherri Andrews on 23 Apr 2024
Hello Thomas,Thank you for the wonderful compliments regarding your recent stay at our Grand Island, Comfort Suites! We are thrilled to hear that you enjoyed your recent visit with us. Hope you will choose to stop back and see us again if you get the opportunity!

8/10 Good

Amy, Gothenburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sherri Andrews on 23 Apr 2024
Thank you Amy, for taking the time to leave us your feedback regarding your recent stay at our hotel. We sincerely hope that you enjoyed your visit, and will stop and see us again very soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, very clean, highly reccomend
Stayed 1 night in Mar 2024
Response from Sherri Andrews on 11 Apr 2024
Hello Christine,Thank you for your positive feedback. It is always a pleasure to hear that our guests enjoyed a clean and comfortable stay with us. Your recommendation to other travelers is very much appreciated! Hope to see you again soon!

10/10 Excellent

Marc, Omaha

Stayed 1 night in Apr 2024

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherri Andrews on 7 Apr 2024
Hello Cassie,We appreciate your feedback. Hope you enjoyed your recent stay with us, and that you will choose to visit us again if your travels bring you back our way!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024
Response from Sherri Andrews on 9 Apr 2024
Hello Sheryl,We appreciate your positive feedback regarding your recent stay at our Comfort Suites. We are delighted to hear that you enjoyed your visit with us and hope you will stop back and see us the next time your travels bring you back our way! Best Regards

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great new property that's clean convenient and comfortable.
Stayed 1 night in Mar 2024
Response from Sherri Andrews on 9 Apr 2024
Hello Erin,Thank you for your wonderful compliments regarding your stay at our hotel. We are always happy to hear that our guests had a clean and comfortable visit with us! Hope to have you return if your travels bring you our way in the future!

10/10 Excellent

AMBER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very nice staff. Breakfast needed a little work but otherwise great hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean. Staff was helpful and polite. We stayed during a busy weekend, but you wouldn’t have know by how clean it was.
Stayed 2 nights in Mar 2024
Response from Sherri Andrews on 18 Mar 2024
Hello Amanda,We are delighted to hear that you enjoyed staying with us this past weekend! Your compliments are very much appreciated, as we strive to provide our guests with a clean and comfortable hotel experience. Hope we will see you again soon!

10/10 Excellent

Aleisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for wrestling and they allowed kids to have fun. If kids were being rowdy they approached and asked nicely if we would mind taking care of it, which of course we did. Appreciated how they weren’t rude about it. Allowed parents to be in the lobby at night and also if we got rowdy they approached in a respectful manner versus getting angry and rude.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherri Andrews on 14 Mar 2024
Thank you Tom for choosing to stay with us at our Grand Island, Comfort Suites. We are pleased to see that your visit was a success. Hope to see you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chantel was the staff that checked us in and was extremely friendly, knowledgeable about the area and welcoming!
Stayed 1 night in Mar 2024
Response from Sherri Andrews on 11 Mar 2024
Thank you Amy for your kind compliments! We agree with you. Chantel is truly a great asset to our front desk team! It is nice to hear that she took good care of you while you stayed with us. Hope to have you back if your travels bring you our way in the future!

10/10 Excellent

Trent

Stayed 3 nights in Mar 2024
Response from Sherri Andrews on 12 Mar 2024
Hello Trent,Thank you for taking time out of your day to leave us this wonderful 5/5 review. We are pleased that you enjoyed your stay with us! Hope you will stop and see us again soon!

10/10 Excellent

Susan, Broomfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a handicapped accessible room per request. I figured there would be a zero entry shower, but it was a regular sized tub with grab bars and a flip down seat. Outside of the bathroom area was the vanity area which was not at wheelchair level. But the strangest thing was that the lights to the bathroom and vanity area were on the same switch. So if you had to get up during the night and turn on the bathroom light, the whole room was illuminated. Otherwise a very nice facility. Clean, well kept, friendly staff, decent breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Sherri Andrews on 11 Mar 2024
Hello Michelle,Thank you for taking time out of your day to leave a review regarding your recent stay at our Grand Island, Comfort Suites. We are always happy to hear that our guests enjoyed a clean and comfortable visit with us. Hope you will choose to return to see us again if you travel back our way!

10/10 Excellent

Trent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like about this hotel is breakfast hours were pretty late and they didn’t have grab-and-go items for early risers.
Stayed 2 nights in Feb 2024
Response from Sherri Andrews on 27 Feb 2024
Hi Trent,Thank you for your feedback regarding your recent stay with us. Sorry you were disappointed about our breakfast hours. If you stop back we always offer to go breakfast bags kept cold in our market place refrigerator. They are available 24/7. Hope you will choose to return. We would love the chance to host you again. Best Regards!

10/10 Excellent

Cristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sherri Andrews on 23 Feb 2024
Hello Cristin,Thank you for taking time out of your day to complete this survey regarding your recent stay at our hotel. We are pleased to see that you enjoyed your visit. Hope to see you again soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated. Nice showers.
Stayed 1 night in Feb 2024
Response from Sherri Andrews on 27 Feb 2024
Hello Paul,Thank you for your kind comments regarding your recent stay with us. We are pleased to hear that you enjoyed a clean and comfortable visit with us! Hope to see you again soon!

10/10 Excellent

Milton

Stayed 1 night in Feb 2024

8/10 Good

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Please add another treadmill to the fitness room.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped at Comfort Suites as we were driving across I80 through Nebraska. The property was a few miles north of the interstate, but reasonably convenient. It was clean and comfortable, although the parking lot still had some snow and was slippery in the morning.
Stayed 1 night in Jan 2024
Response from Sherri Andrews on 27 Feb 2024
Thank you Richard,We appreciate your kind words regarding your recent stay at our Grand Island, Comfort Suites! We are pleased to hear that you found our hotel was conveniently located and was clean and comfortable as well! We sincerely hope you will stop back and see us again in your future travels. Best Regards!

8/10 Good

Toninette, Lincoln

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, breakfast was a little to be desired. Hot tub was very small and one family dominated it the entire hour we were in pool area
Stayed 2 nights in Jan 2024
Response from Sherri Andrews on 29 Jan 2024
Hello Amanda, Thank you for your feedback. We are happy to hear that overall you had a nice stay at our hotel. I am sorry to hear that our breakfast and pool and hot tub were a disappointment for you. We hope that you will stop back and give us another chance to win you over.Best regards,

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sherri Andrews on 26 Jan 2024
Thank you Isaiah, for your wonderful feedback. We very much appreciate the perfect score you provided. So glad you had a pleasant stay with us! Hope to have the opportunity to welcome you back soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We’ve stayed in a lot of hotels - this experience was one of the best ever. Great breakfast, wonderful people and super accommodating!
Stayed 1 night in Jan 2024
Response from Sherri Andrews on 26 Jan 2024
Hello James,Thank you for all of your wonderful compliments regarding your recent stay at our hotel. We are very happy to hear that you enjoyed your recent hotel experience with us, and hope to have you stop back to see us again soon!

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel nice staff priced high but better then their competitors
Stayed 1 night in Jan 2024
Response from Sherri Andrews on 26 Jan 2024
Hello Jon,Thank you for choosing to stay at our Grand Island, Comfort Suites. We are happy to hear that our staff impressed you, and that you enjoyed your recent visit with us. We hope that you will stop back and see us again in your future travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop overnight
Stayed 1 night in Jan 2024

10/10 Excellent

Kathy J

Stayed 1 night in Jan 2024
Response from Sherri Andrews on 20 Jan 2024
Thank you Kathy, for your feedback. We appreciate your wonderful 10/10 rating regarding your recent stay with us!Hope to see you again soon. We would love the opportunity to welcome you back!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sherri Andrews on 16 Jan 2024
Thank you for choosing to stay with us Scott. We very much appreciate your feedback. Your score shows us that you enjoyed your experience with us. Hope to see you again soon!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sherri Andrews on 16 Jan 2024
Hello Rebecca,Thank you for staying at our hotel. We appreciate and value your feedback! We hope to see you again soon!

10/10 Excellent

Billi

Stayed 1 night in Jan 2024
Response from Sherri Andrews on 20 Jan 2024
Hello Billi,We are delighted that your recent stay at our Comfort Suites, Grand Island was a success! Hope to see you again soon!

10/10 Excellent

trenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in great breakfast options
Stayed 1 night in Jan 2024
Response from Sherri Andrews on 16 Jan 2024
Hello Trenton,We are delighted that you enjoyed your stay with us. Glad to hear that your check in was easy, and that you liked the breakfast choices we offer. Hope you will stop back and see us again soon!

10/10 Excellent

Edwin, Sioux City

Stayed 2 nights in Dec 2023
Response from Sherri Andrews on 16 Jan 2024
Hello Edwin,Thank you for choosing our Comfort Suites for your recent stay in Grand Island. We appreciate your 5/5 rating and look forward to having you back again!

10/10 Excellent

Kirstie

Stayed 1 night in Dec 2023

10/10 Excellent

Cameron

Stayed 1 night in Dec 2023
Response from Sherri Andrews on 20 Jan 2024
Thank you for choosing our Comfort Suites for your recent stay in Grand Island! We appreciate your 5/5 rating and look forward to seeing you again!

8/10 Good

Linda

Stayed 1 night in Dec 2023
Response from Sherri Andrews on 16 Jan 2024
Hello Linda,Thanks for staying with us. We appreciate your valuable input. Hope you will choose to stay with us again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Potentially a good stay
Hotel was very clean and comfortable bed. They need proper pillows though. Very uncomfortable. Room was a little noisy too from outside and adjoining rooms. Need thicker walls.
Stayed 1 night in Dec 2023
Response from Sherri Andrews on 23 Dec 2023
Thank you for your feedback. We are happy to hear that you enjoyed a clean and comfortable stay. Sorry to hear that the pillows we provided were not to your liking, and that the room was noisy. We will use your input to make improvements for our future guest's experience. Hope to see you again soon!

2/10 Terrible

Macy

Liked: Cleanliness
we were there for 1 night . when we went to check in we got a room when we got up there it was someone else room we walked into their things . told the lady the we got a different room only to have the keys not to work had to set in the hallway for 30 min . we finally ended up with a 3 room 1:45 after getting there lady told us we would receive a discount due to the issue and we said okay but since we paid infull on here no discount. but it don’t get back the time of trying to get a room with a really tired 10 month old baby .
Stayed 1 night in Dec 2023
Response from Sherri Andrews on 20 Dec 2023
Hello Macy,Thank you for your feedback regarding your recent stay. Our guest satisfaction is very important to us. We apologize for the inconveniences you experienced as our guests. We will make every effort to to ensure that these issues will not persist. We hope you will return and give us a chance to provide you with the best travel experience possible. Sincerely

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sherri Andrews on 12 Dec 2023
Hello Jorge,Thank you for taking time out of your day to leave us a review regarding your recent stay at our hotel. We very much appreciate the 10/10 stars you provided, as guest satisfaction is the main goal we strive for. Please stop back again and see us if you travel back our way!

10/10 Excellent

Bianca

Stayed 5 nights in Dec 2023

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front staff needed more training! She was trying hard to do her best but wasn’t trained enough. My check in took way too long! I would have left had I not already paid.
Stayed 1 night in Dec 2023
Response from Sherri Andrews on 9 Dec 2023
We apologize for the inconvenience of your problematic check in. Our hotel has some new employees who are in training at the moment. Overall, I hope your stay was pleasant. Hopefully you will choose to stop back and give us another chance to win you over. Best Regards!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean, modern hotel for a stop when you are on the road. It's a few miles north of I-80, but easy to get to and close to gas, restaurants, and shopping. It worked great for us.
Stayed 1 night in Nov 2023
Response from Sherri Andrews on 30 Nov 2023
Thank you Jeff, for taking time out of your day to share your kind comments regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your stay and the convenient location of our property. We do have many nice restaurants and shopping opportunities close to us. Hope you will choose to stop and visit us again soon!

10/10 Excellent

Natalie

Stayed 2 nights in Nov 2023
Response from Sherri Andrews on 23 Dec 2023
Hello Natalie,Thank you for your wonderful 5/5 rating! Our guest satisfaction is our number one priority! We hope you will stop back and see us again soon!