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The Excelsior, a Luxury Collection Hotel, Florence

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Luxury
5.0 star property
9.4

Exceptional

Luxury boutique hotel near Ponte Vecchio

Central Market and Piazza della Signoria are located near The Excelsior, a Luxury Collection Hotel, Florence, which provides a rooftop terrace, an art gallery on-site and designer shops on-site. The on-site restaurant, Cosimo Rooftop Restaurant, features happy hour. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is RM3,566
RM3,997 total
includes taxes & fees
29 May - 30 May

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About this property

The Excelsior, a Luxury Collection Hotel, Florence

  • Luxury boutique hotel near Ponte Vecchio
  • Central Market and Piazza della Signoria are located near The Excelsior, a Luxury Collection Hotel, Florence, which provides a rooftop terrace, an art gallery on-site and designer shops on-site. The on-site restaurant, Cosimo Rooftop Restaurant, features happy hour. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site.
  • Other perks include:
    • Limo/town car service, full breakfast (surcharge) and valet parking (surcharge)
    • Babysitting (surcharge), a ballroom and multilingual staff
    • Wedding services, concierge services and a banquet hall
    • Guest reviews give top marks for the first-rate property condition
  • Room features
  • All 171 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • Other amenities include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding and pillowtop mattresses
    • Bathrooms with bidets and shower/bath combinations
    • Recycling, daily housekeeping and phones

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 90 per accommodation, per stay (maximum EUR 90 per stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Pets cannot be left unattended

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 100.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately EUR 52 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 90 per accommodation, per stay (maximum EUR90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IT048017A1S9A2BNYA

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is The Excelsior, a Luxury Collection Hotel, Florence pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of EUR 90 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Excelsior, a Luxury Collection Hotel, Florence?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Excelsior, a Luxury Collection Hotel, Florence on 29 May 2026 start from RM3,566, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Excelsior, a Luxury Collection Hotel, Florence?

Valet parking is available for EUR 55 per day.

What time is check-in at The Excelsior, a Luxury Collection Hotel, Florence?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at The Excelsior, a Luxury Collection Hotel, Florence?

Checkout is at noon.

Does The Excelsior, a Luxury Collection Hotel, Florence provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 105 per person applies.

Where is The Excelsior, a Luxury Collection Hotel, Florence located?

Located in Historic Centre of Florence, this luxury hotel is within a 5-minute walk of Piazza Ognissanti and Piazza di Santa Maria Novella. Ponte Vecchio and Uffizi Gallery are also within 15 minutes. Alamanni - Stazione Santa Maria Novella Tram Stop is 7 minutes by foot and Unità Tram Stop is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 271 out of 364 reviews
Rating 8 - Good. 62 out of 364 reviews
Rating 6 - Okay. 21 out of 364 reviews
Rating 4 - Poor. 8 out of 364 reviews
Rating 2 - Terrible. 2 out of 364 reviews

Reviews

Verified

10/10 Excellent

Helen Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Exemplary staff! Amazing! Stunningly beautiful hotel! Fabulous views!
Stayed 7 nights in Nov 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice 5 night stay. The hotel and staff are all wonderful. Only slight i
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Maha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.
View from the room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Location historical value great service
Stayed 1 night in Sep 2024
Verified

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Walter Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jessy

Great room, close to eve
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities
Excelente hotel!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding stay!

Amazing staff and in a great location.
View from our room.
Sits on the Arno River
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

mansour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Mehrdad (Mike)

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the time and money spend. Excellent service.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Stayed 6 nights in Jan 2023
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Florence Hotel on the Arno

Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!
Stayed 8 nights in Aug 2022
Verified

10/10 Excellent

ZHuoming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & well trained staffs. Felt very comfortable. The location is the best.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

andy

Liked: Cleanliness, staff & service
Cool
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend!
Stayed 5 nights in Aug 2022