2/10
Arrived mid afternoon, they did inform us that there would be nobody to check us in and left instructions on getting the key. The room was very tight, dirty, dark and dingy, nothing like the photos on the website. We immediately vacated in order to find other accomodation losing our first of 2 days in Florence. I was having problems with my phone so i was unable to immediately contact the hotel I did let them know that night when we had secured accomodation I am requesting a full or a least 1 day refund as we were unable to stay because the room was not clean, bed appeared to have been slept in without changing the linen etc Photos attached do not do justice to the lack of cleanliness in the room




Henry
Menginap 2 malam pada Jun 2025