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"Great location nice staff "

"The property was quiet and clean. "

"Staff was great. Breakfast was more than adequate every morning. Rooms are a little dated, but the price was reasonable."

"STAFF WAS SO NICE! THEY HAD A NICE POOL AND A GOOD BREAKFAST! PLACE WAS CLEAN AND THEY HAD LAUNDRY AREA. WOULD DEF STAY AGAIN"

"Oink"

"The onsite staff were fine - not overly nice but not rude either. Hotel was clean. Major problem was that even though I booked and prepaid through Expedia, the hotel repeatedly put pending on the card given for onsite incidentals and when I had to get Expedia involved to resolve it because the hotel staff couldn't/wouldn't, my Expedia payment was refunded instead of Hyatt reversing the charges. I checked in a week ago, was charged the destination fee and the incidentals twice. Then, they charged one amount that wasn't the full price for the room. Then later, after I brought all the erroneous charges to their attention, they charged me AGAIN for a different amount! So, now I was charged twice for the room, and the hotel has a LOT of extra pending charges still sitting on my credit card for a 1-night stay w/no extra anything. I'm going to have to report fraud to my credit card issuer to get the Hyatt's extra charges off my card. Will never stay at a Hyatt again."

"Excellent."

"The hotel is beautiful and the staff is outstanding, from the front desk to the valet attendants especially the concierge Umberto!"

"Front desk service was top notch. The property itself is clean, though outdated. But, for us what mattered was location and it was conveniently to access either Biscayne or Everglades."