Hotel di Elisabeth-Vorstadt

"The Reception lady Eva is very friendly, patience, and helpful. She explains everything we need to know without needed us to ask. She makes us feel like coming home and so in love with Austrian politeness again! However, the gentlemen during our check-out process is the other way, a but arrogant, impatience when we clarify our balance payment. I only realised there’s no body wash when Im taking shower and had to call the receptionist to request one. But I was told to collect it from reception counter, so I had to put on my cloth and walk to the reception. But only realised they passed me the wrong thing. So I had to make it back to reception again, then I was told to wait for few minutes because he needs to look for it in the store…. "