Search Residences in East Midlands

"We had a nice stay overall, but were very disappointed with one member of staff. He appeared to be making up rules, telling us our children were only allowed 40 minutes in the pool, whereas the day before another staff member had confirmed there were no such restrictions. Plus as were told to leave the pool, a couple with a child joined the pool for a swim. He also tried to charge us for towels, but later admitted we didn’t need to pay once he realised we were hotel guests. We had already signed in with our room number, so this should have been clear. Overall, we found this staff member to be quite incompetent and rude, which unfortunately impacted our experience. Other than that it was a nice stay, slightly out dated room and over priced food."

"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Everything went smoothly, no issues. "

"Breakfast was good - ordered room service and arrived on time. "

"Lovely clean and friendly hotel, complimentary drink because i had to wait for my room a short while. "

"We were allocated rooms in the annex in Paddock, the water pressure in the shower was not satisfactory and took a long time to heat up. Unfortunately this was identified too late to raise with the hotel team as the booking was for just one night's stay. Breakfast was superb and the staff were extremely helpful."

"Good hotel with secure parking if you book early enough. Comfy beds, powerful shower, clean and nicely kept. Good staff also."

"We were checked in by a really lovely helpful young girl on reception. She was amazing! Room was ok, large but dated but bed comfy. Pillows hard (but luckily bought ours with us). Went for dinner that evening. Do not recommend. Menu stated roasted carrots and green beans with the pie - came with obviously frozen peas and carrots and a few leeks. Service was terrible - 3 members of staff clustered around entrance, poor service - had to keep get ring up to get own drinks from bar outside restaurant. Dinner staff very unwelcoming- felt like we were a hindrance. Was an ok stay but would not return."

"Be careful with the Free Wifi. I got cyber attacked (ARP poisoning attempts), I complained and wanted to speak to someone about it but sadly they didn't take it seriously. However the issue seem to magically resolve itself the next day! Without any direct communication then I can only assume it was magic. Also 'self-check-in'.....not a fan, I scan my food at the supermarkets, I tag my luggage at the airport - I think I am working for 8 companies now and I dont get even get a staff discount!!! Keep smiling."