Puerto Plata Hotels with Waterparks

"Wifi wasn’t working "

"The staff were absolutely amazing and very accommodating. The included breakfast was a nice addition and the hotel is right in the heart of the town. Everything that matters is within walking distance. My only complaint was that I did not get the room that I thought I selected on Expedia. When I spoke to the hotel owner he explained to me that they are a Boutique hotel and that the images are merely a representation of what you can expect. I also could not get the smart t.v. to work consistently or connect to the wi-fi. I suspect that this was an issue due to the constant need to replace the key card in order to receive power to the room. In all fairness, I did not bother to bring this issue to the attention of the hotel as I did not want to be bothered. I also could not stand the mini-bar that was stocked with overpriced snacks and liquor. It would be nice if they could simply remove the mini bar items, but I was told to place them in the closet instead. I did not want to be charged $3 per beer. "

"Small, older motel-style hotel with bar/restaurant on site. In the restaurant the staff were very kind, attentive and helpful (The steak was great and drinks were good). Discovered Cockroach infestation (multiple sizes) in our room (kitchen). Owner was extremely belligerent and combative, refused any resolution including denying checkout receipt. (Contacted via front desk staff and directly by Expedia, see owner responses to other guest reviews for reference.) Restaurant is run by a different individual. "

"The room was nasty, roaches all over the desk and tv console & the bathroom as well. The only reason we stayed is because we had no car to leave. We barely slept & kept waking up to kill roaches. We kept our clothes and toiletries in our suitcases. The shower was full of previous guest hair and moldy. The excuse from the front desk was that this room had been blocked and they gave it to us anyway. Unacceptable!!! We did like the restaurant staff, food was ok views were nice from that area. "

"Hi, I just stayed at Lifestyle Cabarete, at first booking i knew it was not an all inclusive hotel. Well aware of that. However I must of missed the fine print about not cleaning the room or that being an extra fee, towels cost $5 for a replacement, that was new to me. However when I called the reception, they said I would have to go down to pay the $5 before I receive the change. I thought that was so strange, then the air conditioner had a malfunction and drenched the room floor. The issue was fixed. Then a group of three maintenance BARGED in my room like FBI and closed the door right away because they DIDNT knock and had the WRONG room! My issue is wrong room or not! YOU KNOCK on a door before entering. Let alone a hotel room where you think you are safe! Oh yeah my bad for not putting the lock! It’s 3 pm we was waiting for the rain to pass to go back outside! And nearly caught a HEART ATTACK! One more thing bathroom door is a sliding door of wood, terrible to open and close, always got stuck! Which led to no privacy. Besides all of that the location is perfect 👌 the pools are great! The beach location was perfect and the food all around is fantastic!"

"All staff are very kind and friendly. Entertainment staff aren’t friendly and do not engage well with guests. "

"Wonderful staff. Gracias Merlin i Belice!"

"The alcohol was horrible you couldn’t even drink any of it. We had to go out buy the alcohol at supermarket to be able to drink it. The bartenders were nice but not enough of them to be efficient for the amount of people at the resort. The system of how to make reservations for the restaurants was only on certain time and you had to get up super early to form the line. The quality of the food in restaurants were just ok editable. The food at the buffet was good choices and decent quality. The towels for the pool one was allowed to get at one location only and only for certain about time and if you lost it $15.00 to replace the towel. The resort didn’t have enough beach chairs or umbrellas for shade at the pool or beach. The pool area didn’t have swim up bar which was ok if only they had waiters by the pool to get your drinks or enough bartenders to not form such huge line just to get water or horrible drink you couldn’t even drink. Overall the place was located by the beach with beautiful view. My room was very musty and needed upgrades. The air conditioning was on and off throughout the nights. I did have a roach in my room one night.. overall experience I would not recommend or return to this resort unless the turn over to new management was to up keep the resort. The staff were friendly and polite. "

"Great view"