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"Clean room and always a great buffet. "

"My husband and I stayed at the Richmond hotel for two nights. It’s in a great location, and the rooms were reasonably priced and clean. The staff were really kind, and helped organise luggage forwarding to our next hotel. Our only bugbear was that we could hear other people on the floor - they were pretty loud. It would be great to have had a little more sound proofing. "

"Great staff that was incredibly helpful and nice. Clean rooms in a great location. "

"Front desk staff were terrific. Room was spacious. "

"Nice hotel, friendly and very helpful staff. Hotel is very close to the beautiful Matsumoto Castle. Further walk to the station (about 15 minutes), and to restaurants, but overall I liked it."

"Great location right next to Nagano Station. Short walk to plenty of shops and dining. "

"Fantastic location. Easy to walk to Nagano station. Easy walk to Zenkoji. It is a Japanese hotel so it is a small room. Don't expect western size. No issues with it at all. "

"Great place to be at. You're litterally right by the station and right next to the konbini. The facilities are comfortable and clean. "

"Hotel Metropolitan Nagano is directly connected from Nagano Station which is a gateway to lots of sightseeing spots. Service was impeccable, breakfast abundant and scrumptious, location so central to shopping and dining. The only thing I wish this hotel would have is a spa with public bath/sauna. With cold winter in Nagano, hot bath would make the stay perfect. Otherwise, I enjoyed everything about my stay at this hotel. "