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"Warm welcome on arrival, although it says hotel entrance on one side of the building, but by the time you’ve walked all the way through, you’re back in the bar! Only one towel in the room but this was quickly sorted once reported. The room was clean, with plenty of hot water, tea & coffee. The only issues we had in the room (no9) was we couldn’t turn the radiator off, so had to have the windows open and then had a lot of road nose, and someone had jammed the shower on maximum heat. Both were reported to maintenance. We had a great evening in the restaurant, but didn’t have breakfast. "

"The staff were friendly but were unable to change my room which was not ideal. I was given a disabled room- the fittings were heavily rusted, the shower flooded the entire bathroom and the sink was badly chipped. A deep clean of the room is also required"

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"The staff were friendly and beds comfortable. Carpet in our room was in poor condition unfortunately being threadbare in parts but otherwise a good stay. Breakfast was pretty good quality just beware that some items on menu are additional cost which are marked."

"Good central location, next to transport links and shops. Staff were helpful at hotel."

"A thoroughly enjoyable stay. As always, the staff were smashing."

"Very impressed by the service, great location with parking."

"It’s situated in a backstreet behind a Main Street row of nightclubs. Fine for a midweek stay but probably best avoided at weekends. It’s ok for the price but a bit like staying in student accommodation - Spartan furniture and furnishings and rather tired decoration. "

"Clean room. Good parking. Great bar"