[5:02 PM, 11/15/2019] Sandeep: Dear Mr. Assaf, Thank you very much for your feedback. I understand that you have faced lot of issues during your recent stay at our place. I sincerely apologies for the same and deeply regret the inconvenience. May I request you to kindly elaborate a bit upon what went wrong with the bed and the linen. Also, were you not able to connect with wifi or the speed was slow or your desired sites were not opening. Also, on informing was any action taken be my staff. Also, we would love to know what other amenities you would have liked in your room? I learnt from my team that the driver was not located at Airport and the transport manager didn`t responded well and we are taking suitable action for both. Somehow, the booking was done through OTA and we have very little role to play, but having said the above, we are taking action to improve on the same. I again deeply regret the inconvenience faced this time and assure smother service if given opportunity by your kind self. I look forward for your comments on above mentioned requests to enable better service next time. Thanks and warm regards, Sandeep VP-Sales Ahuja Residency