Insight Hospitality Reviews

Outdoor pool, pool cabanas (surcharge), pool loungers

Check availability

Reviews of Insight Hospitality

Insight Hospitality

1520 Oasis Club Boulevard, Kissimmee, FL

8.8

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

2/10 Terrible

Theresa

Travelled with family

18 Jul 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

House of broken dreams

This was a family trip, traveling with nine grandkids ranging 4yrs to 13 and seven adults. House had so much potential but was not well maintained. Several broken pieces of furniture, appliances and baby safety gate. Trash all over property. Work vehicle parked in the garage with several containers of pool chemicals. Called immediately about child safety gate and was told maintenance would be notified no one showed up to fix. Next morning we checked out due to the unsafe conditions and lack of response from management. I would not recommend this property. Safety issues, cleanliness and difficulty get into amenities

Stayed 4 nights in Jul 2023

10/10 Excellent

Camesha

Travelled with family and small children, Travelled with partner

26 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities

It was a beautiful home and having access to the community club house was amazing!!

Stayed 3 nights in Jul 2022

10/10 Excellent

Courtney

Travelled with family and small children

29 Dec 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the property Didn't like that one of the rooms downstairs wasn't set up for an adult but other then that i loved it

Stayed 4 nights in Dec 2021

Response from IHM Vacations on 6 Jan 2022

Thank you so much for staying with us! We're very happy you enjoyed your stay. Please keep us in mind for your next trip.

10/10 Excellent

Tammy

Travelled with family and small children

7 Sept 2021

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Very Nice Area & great location

Stayed 3 nights in Sep 2021

Response from Insight Hospitality Management on 23 Sept 2021

Thank you so much for the positve feedback! Please come again soon

10/10 Excellent

Vanice

Travelled with family

23 Aug 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the peace and quite……….also the home was the perfect blend of luxury and style.

Stayed 4 nights in Aug 2021

Response from IHM on 28 Aug 2021

Thank you so much for the feedback ! Please come again soon.

8/10 Good

Verified traveller

12 Jun 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was beryfriendly

Stayed 5 nights in Jun 2021

Response from IHM on 17 Jun 2021

We are so happy that you enjoyed your stay!

2/10 Terrible

Joe B.

3 Jun 2021

Disliked: Cleanliness

Bait and Switch!! Stay away!!

I rented a property that slept 12 people. I didn’t hear from the management company, Insight Hospitality, for days. I sent them multiple emails and left a voicemail confirming everything. I still heard nothing. I found that odd since I have rented in VRBO for many years at Championsgate. I accidentally got a hold of the owner one day, Richard, I asked him why his company did not respond to me as I have not heard and my trip was soon. He said he would look into it. He called me back and said that the reservation was not in VRBO and it was somehow done on the Expedia system (Expedia owns VRBO) and the home I rented was not available but that they would try and find something. He calls me again and says they have a brand new townhome. We would be the first to stay there. I get a request from his office to pay an additional $$$ for cleaning fee. I was surprised as VRBO has always included that in their pricing. Mind you I already paid $$$$$ for the rental and an additional $$$for the VRBO fee. They be told me because it actually went through the Expedia system it did not include it. I now have a case open with VRBO to give me a breakdown of the charges because I have no idea what I paid for. I went ahead and paid for the cleaning fee. I am now $$$$$ into this rental for 4 nights! When we arrived to the rental there was trash all over the front of it due to new construction in the neighborhood. It was a new townhome and everything inside was new. Unfortunately I was lied to and it only slept 9. We had 3 guests coming to stay with us and nowhere to sleep. They sent over mattress which didn’t help because we needed more mattresses and a bigger space. The first night we took a shower I was standing in 4 inches of water because the master tub was backed up. The sheets on all the beds had a musty smell because they were obviously stored somewhere and not cleaned. My wife had to wash all the sheets and blankets in the townhome. The beds felt like you were sleeping on concrete. There were not enough towels in the home for all of us and the digital gate passes they sent us never worked. The second night my daughters room downstairs had a mouse. The following day the mang. company, Insight Hospitality, sent pest control to put a trap. I have reached out the management company multiple times asking for some sort of compensation for this horrible experience. Richard-owner, has not responded. I will be disputing the charges with my CC company. Stay AWAY!

Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children

19 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our weekend stay here was more than amazing, the property was soooo beautiful pictures online were exactly how this resort appeared, amenities were better than expected & I hated we didn’t stay longer. IHM staff were very courteous, informative and professional. We resided in a 9 bedroom 5 bath home with top of the line technology aka smart house, a private pool and jacuzzi for our family vacation. Talking about relaxing 😎. Locking this location in as our permanent family getaway spot. Thanks IHM for this perfect moment!

Stayed 2 nights in Apr 2021

Response from IHM on 24 Apr 2021

Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Tonya

Travelled with family

24 Mar 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 2 nights in Mar 2021

Response from IHM on 24 Mar 2021

Thank you for your review! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Brittney O.

22 Mar 2021

Liked: Cleanliness

Perfect get away from the city

Everything was clean and up to date as far as amenities. Check in and check out was extremely easy. Would definatley stay again.

10/10 Excellent

Verified traveller

Travelled with family and small children

11 Feb 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is very nice. Our party of thirteen stayed in the 5bedrm&5bthrm home with swimming pool. Our place was newly built so we really loved it and they did a good job on cleanliness. They clubhouse was a added bonus it had arcade, movie theater, bar, exercise room, vollyball area, and swimming pool. Something to do for all ages.

Stayed 4 nights in Feb 2021

Response from IHM on 12 Feb 2021

Thank you for your feedback! We are happy to hear that you enjoyed your stay!

10/10 Excellent

Jason

Travelled with family

8 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2020

Response from IHM on 8 Dec 2020

Thank you for your feedback! We are glad to hear you enjoyed your stay!

10/10 Excellent

Brenda A.

5 Nov 2020

Liked: Cleanliness

My visit there was awesome it was my 50th bday and I enjoyed it will visit again for sure 👍

Look up the dates and saw this and did enjoy it alot with family and friends 💕

Stayed 2 nights in Sep 2020

10/10 Excellent

Jose, Jacksonville

Travelled with family

29 Oct 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, I will book again in the future.

Stayed 3 nights in Oct 2020

Response from IHM on 31 Oct 2020

Thank you for your feedback! We are so happy to hear you enjoyed your stay!

4/10 Poor

Verified traveller

Travelled with family

29 Sept 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wanna start off by saying Jovy and Katie were great but when it came to management yea goodluck! The townhome was a disgraced. My nephews have asthma and the airfilter was BLACK AND DUSTY. Clearly never changed. A huge spider web by the stairs. And lipstick stains and human hair all over the bed sheets and pillow cases. I sent photos to insight and all they did was say sorry and refunded $90 after paying $240. They were quickly to charge the $240 but took forever to get a response. We had to email them and call them over 100 times. Again jovy and katie helped not their fault but paying $240 for cleaning fee and we walk into a dirty non clean home is disgusting. Guys if you stay here look at the a/c filter and roof for spiders. Horrible!!! Look at the pictures!

Stayed 2 nights in Sep 2020

Response from IHM on 21 Oct 2020

We appreciate your feedback. We will take your comments into consideration to ensure that future stays are better than previous ones.

8/10 Good

Matthew

Travelled with family

29 Sept 2020

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Disappointing

Villa was dirty and poorly maintained. Many broken items, dirty dishes, and dingy walls. Won't be returning.

Stayed 3 nights in Sep 2020

Response from IHM on 6 Oct 2020

Hi Matthew. We do apologize that your stay was less than satisfactory. We thank you for your feedback to we can work to make sure future guests have the best possible experience.

8/10 Good

Verified traveller

28 Sept 2020

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness, staff & service

Stayed 2 nights in Sep 2020

Response from IHM on 29 Sept 2020

Thank you for your feedback! We are glad to hear you enjoyed your stay!

10/10 Excellent

Shakibba

Travelled with family

21 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No complaints townhome was spotless was even offered late check out at a very reasonable rate. I will definitely book with Insight Hospitality in the future!!

Stayed 2 nights in Sep 2020

Response from IHM on 22 Sept 2020

Thank you for staying with us! We appreciate your feedback. We look forward to seeing you back for future stays!

4/10 Poor

Paulina, Tampa

Travelled with family and small children

7 Sept 2020

Disliked: Staff & service

It was a very nice townhome and the pool was perfect. The reason for my disappointing review was due to the fact that we got locked out of our town home and were not able to get in contact with anyone from the management team to help us. The guard wasn’t able to help us either. We called and email last night and we have yet to get a response back from anyone. A 24 hour emergency would be very important in these cases in which someone is on call.

Stayed 3 nights in Sep 2020

Response from IHM on 10 Sept 2020

Thank you for your feedback. We are so sorry that you had this experience on your last night of your stay. We are working to improve our systems so that no future guest will find themselves in the same situation.

10/10 Excellent

Nickie, Brunswick

Travelled with family, Travelled with group

24 Aug 2020

Liked: Staff & service, amenities, property conditions & facilities

I absolutely loved the home. Everything was great and we enjoyed everyday there. The only thing we did have to pick up was a sheet pan for cooking breakfast. We didn’t plan to cook much so it really wasn’t a big deal.

Stayed 4 nights in Aug 2020

Response from IHM on 26 Aug 2020

We are glad to hear that you enjoyed your stay! Thank you for your feedback so we can work to make sure each guest has the best possible experience.

2/10 Terrible

Brinet

Travelled with family

6 Jul 2020

Disliked: Cleanliness, room comfort

Worse get away of my life!

Don’t waste your money!! The staff and cleanliness was horrible. I booked 4 days and on the first day i noticed blood stains on my shower curtain. They sent someone in housekeeping who spoke no English and without a mask. She took the shower curtain down and left. 4 hours later i called the property to see what was going on and they didn’t know they hadn’t brought it back. Said they probably had to wash it.. long strong short about an hour later housekeeping returned with just a shower liner and we had to use that the remainder of the stay. The worse part was the ac did not work. The temp was between 85-87 the whole stay. My kids complained the whole time.. we were ready to go!

Stayed 3 nights in Jun 2020

Response from IHM on 7 Jul 2020

Hello we do apologize for the issues you faced during your stay. We worked to address every issue you let us know about in a timely manner that is within our priority timeframe. Unfortunately during our many conversations you never let us know about the air-conditioning issue you were experiencing during your stay so we were unaware of the issue and unable to address it.

10/10 Excellent

Marsha

Travelled with family

28 Jun 2020

Liked: Cleanliness, room comfort

Stayed 2 nights in Jun 2020

Response from IHM on 1 Jul 2020

Thank you for your feedback! We are glad to hear you enjoyed your stay!

10/10 Excellent

Ramazan

Travelled with family

20 Jun 2020

Liked: Cleanliness, room comfort

splendid house with lake view

Beautiful 6 bedroom house with lake view on golf course, very clean and close to shopping center. Kids loved in pool and hot tub. Highly recommend.

Stayed 11 nights in Jun 2020

Response from IHM on 20 Jun 2020

Thank you for staying with us! We happy to hear that you enjoyed your stay!

8/10 Good

John

Travelled with family

19 Jun 2020

Liked: Cleanliness, room comfort

The place was nice. Just need to be a little more specific with the property type when making the reservation. Because we thought it would be a single family house like the photo said not a townhouse.

Stayed 2 nights in Jun 2020

Response from IHM on 19 Jun 2020

Thank you for your feedback. We will definitely take it into consideration to make sure our future guests have an easier time with the booking process.

10/10 Excellent

Jamari

Travelled with group

15 Jun 2020

Liked: Cleanliness, room comfort

Insight Hospitality

Amazing stay. Very quite and peaceful really enjoyed my stay. Also, very comfortable beds everything was so accessible. Definitely will be booking again.

Stayed 2 nights in Jun 2020

Response from IHM on 16 Jun 2020

Thank you for booking with us! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

AnaJ, Miami

Travelled with family, Travelled with pets

14 Jun 2020

Liked: Cleanliness, amenities

I traveled with my family and two pets, the house was very comfortable and clean. We had all we needed, and it felt like home. It was a rainy weekend, but still enjoyed the pool in the house all day and evening. I did my morning walk and it was safe and pleasant. We cooked and baked in the house and I felt comfortable going to sleep and leavind my teenage daughters in the pool. The pool is screened in and faces other pools, its a bit smaller than what we hoped, but there was comfortable patio furniture and pool towels. The community is gated and quite. Beds were clean and comfortable, plenty of space for everyone. I will definitely recommend and stay here again. The check in, communication and check out are all electronic but we had no problems it was all a very smooth process. There is toilet paper and paper towel, bring hand soap and shampoo. My only criticism is general and not specific to the property, the cleaning and processing fee paid at the property should be included in the Expedia price to better gage and compare with other places. Expect to pay an additional $200 - $240 for your stay. Was it worth it for us? Yes. With two pets and 4 teenagers, it was.

Stayed 2 nights in Jun 2020

Response from IHM on 16 Jun 2020

We are so happy to hear that you enjoyed your stay! Thank you for your feedback, we love to hear what our guests think of their experience with us. We look forward to the possibility of hosting your stay for any future trips!

8/10 Good

Verified traveller

9 Jun 2020

Liked: Cleanliness

Stayed 2 nights in Jun 2020

Response from IHM on 9 Jun 2020

Thank you for your feedback!

10/10 Excellent

shawna

Travelled with family

29 Apr 2020

Liked: Cleanliness, room comfort

Stayed 3 nights in Apr 2020

Response from IHM on 9 Jun 2020

Thank you for your feedback!

10/10 Excellent

Lisa

Travelled with family

26 Mar 2020

Liked: Cleanliness, room comfort

Awesome family time and pre-wedding relaxation

Very roomy, beautifully decorated, private pool a big plus, starting this vacation we had to quarantine as much as possible so we relaxed and did just that. It was clean, had plenty of towels, will need to bring toilet paper as there is no extra. Good commication and will return in the future for another vacay I’m sure

Stayed 3 nights in Mar 2020

Response from IHM on 29 Mar 2020

Thank you for staying with us! We are happy to hear you enjoyed your stay! We look forward to the possibility of hosting your stay for future trips!

10/10 Excellent

joseph n.

23 Mar 2020

Liked: Cleanliness

I love it the house is very well kept

I will recommend staying hear again and will be booking another trip here for the summer

10/10 Excellent

Marsha

Travelled with family

9 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1557

Service was excellent & very professional.

Stayed 2 nights in Mar 2020

Response from IHM on 10 Mar 2020

Thank you for booking with us! We are happy to hear that you enjoyed your stay. We hope to see you again for future trips.

6/10 Okay

Phillipanthony

Travelled with family, Travelled with group

6 Mar 2020

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

the home was amazing this was our second stay at this lo

Stayed 3 nights in Feb 2020

Response from IHM on 21 Mar 2020

Thank you for staying with us! We appreciate your feedback. We hope you consider booking with us for future trips.

10/10 Excellent

Corey, Orlando

Travelled with family

6 Mar 2020

Liked: Cleanliness, amenities

Great property, clean cottage. Will definitely book again

Stayed 2 nights in Feb 2020

Response from IHM on 10 Mar 2020

Thank you for booking with us! We are so happy to hear that you enjoyed your stay. We hope to see you back for future trips!

10/10 Excellent

Alejandro

2 Mar 2020

Liked: Cleanliness, amenities

Amazing place very clean and new definitely booking Agian here

Stayed 2 nights in Feb 2020

Response from IHM on 3 Mar 2020

Thank you for booking with us! We are so happy to hear that you enjoyed your stay. We hope to see you back for future trips!

10/10 Excellent

LaToya, West Palm Beach, FL

Travelled with group

17 Feb 2020

Liked: Cleanliness, amenities

The 9BR home was very spacious, clean & just overall beautiful. It was perfect for our couples getaway! Insight Hospitality Management was very professional, responsive & kept in touch during our entire stay. We felt very safe & at home. Will definitely be booking again!

Stayed 2 nights in Feb 2020

Response from IHM Vacations on 20 Feb 2020

We are so happy to hear you enjoyed your stay with us! We hope to see you again for future trips!

10/10 Excellent

MauriceB, Macon, Georgia

Travelled with group

26 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing! Very quiet and peaceful! Scenery was beautiful! Will definitely be coming back soon!!!!!

Stayed 2 nights in Jan 2020

Response from IHM Vacations on 4 Feb 2020

Thank you for booking with us! We are so happy to hear that you enjoyed your stay. We look forward to seeing you back for future trips!

8/10 Good

EpiNurse, Lawrenceville VA

Travelled with family and small children

10 Dec 2019

Liked: Cleanliness, amenities

I did not like the small pool. The home was very nice and clean.

Stayed 5 nights in Nov 2019

2/10 Terrible

Laz, Hollywood, Florida

Travelled with family, Business traveller, Travelled with group

29 Nov 2019

Liked: Cleanliness

Disliked: Amenities

I was never given a gate entry code so had to wait for random guest to enter and follow closely behind them. Next day got a code that didnt work. The number to call would nlt answer. 8 bedroom home with one pot to cook with. They said they would bring more and never did or even call me to say. Then text me to say they would heat the pool as a courtesy for our troubles but never did. (I still have the text)

Stayed 2 nights in Nov 2019

6/10 Okay

michele

Travelled with family

24 Sept 2019

Liked: Staff & service, property conditions & facilities, room comfort

Family get together

Stayed 2 nights in Sep 2019

Response from Insight Hospitality Management on 30 Sept 2019

Hi Michele, We hope you enjoyed your stay for your family get together. We are always looking for ways to better our services and appreciate your feedback. We hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children

23 Sept 2019

Liked: Cleanliness

The entire house was great, family enjoy a lot. Definitely will do it again

Stayed 2 nights in Sep 2019

Response from Insight Hospitality Management on 30 Sept 2019

Thank you so much for the 5 out of 5 review. We are so happy you enjoy your stay and look forward to having you stay with us soon!

10/10 Excellent

Kalinda

Travelled with family

20 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2019

Response from Insight Hospitality Management on 21 Sept 2019

Thank you for your feedback Kalinda! We hope you enjoyed your stay!

10/10 Excellent

Melissa

Travelled with family, Travelled with group

13 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Spacious townhouse with 4 rooms. Plenty of space for everyone in the group. Beautifully furnished, extremely clean, checking in and out was a breeze. Would recommend and will definitely be staying here again.

Stayed 2 nights in Sep 2019

Response from Insight Hospitality Management on 16 Sept 2019

Hi Melissa, thank you for your feedback. We're happy to hear you enjoyed your stay. Please come back and visit soon!

10/10 Excellent

Christopher J.

9 Sept 2019

Liked: Cleanliness

Great condo

Nice new, clean. Family enjoyed lazy river and splash park. Neighbors were a little loud/foul language . Overall nice place, great price.

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

7 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2019

Response from Insight Hospitality Management on 11 Sept 2019

Thanks we hope you come back soon!

8/10 Good

Odalys

2 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

25 Aug 2019

Stayed 3 nights in Aug 2019

Response from Insight Hospitality Management Team on 27 Aug 2019

We hope to see you soon! Please give us a call to help you next time.

6/10 Okay

Gerry

12 Aug 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Emergency Contact

AC not working first night. Contacted after hour number without success. Spent miserable night in hot house. * Suggestion if you encounter issue, use email. I sent email to everyone listed in contact book, and got response shortly thereafter. AC problem was resolved by friendly maintenance person. - FYI while it didn't bother us, there were ATV and dirt bike riders behind property making it a little noisy at times. The unit was very nice and equipped well for our stay. Just disappointed with cost we paid for a not so great experience. Oh and no apology given.

Stayed 2 nights in Aug 2019

10/10 Excellent

Miriam

11 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2019

Response from Insight Hospitality Management Team on 16 Aug 2019

We hope you come back soon and get your returning guest discount directly with us. Have a great day

10/10 Excellent

Phillipanthony

29 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You guys are great

Stay was amazing beautiful property great pool they upgraded our stay at no charge staff was amazing and work with u and your schedule we lock one of the rooms and maintenance came and opened it and extended our check out it was just great.

Stayed 2 nights in Jul 2019

Response from Insight Hospitality Management Team on 30 Jul 2019

Thank you so much for your review, we are glad you enjoyed. We hope to see you soon.

10/10 Excellent

A

14 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing home great amenities spacious and easy check in

Stayed 5 nights in Jul 2019

Response from IHM Vacations on 19 Jul 2019

Thank you for staying with us and hope to have you stay with us in the future.