"Our stay at the Marina Tower was fine, but overall the resort feels dated and lacks anything truly memorable.
What we liked:
* Renaissance Island is the highlight. It’s beautiful, with calm, clear water and plenty of tropical fish. We had several great beach days there.
* The boat rides to the island were a fun touch. The drivers were consistently friendly and added to the experience.
* The renovated marina pool area feels modern and well done.
* Housekeeping was excellent. Our room was cleaned thoroughly and consistently without disruption.
What we disliked:
* Food on Renaissance Island is underwhelming, and service is extremely slow. The resort would benefit from simple, quick “beach food” options.
* The push for reusable water bottles feels poorly executed. There are no self-service refill stations on the island or at the marina, and some staff make refilling water unnecessarily difficult.
* There is a surprising lack of ice cream anywhere on the property. No stand by the pools or on the island feels like a missed opportunity.
* Service overall was inconsistent. Some staff went above and beyond, while others were noticeably rude. Checkout at the front desk was especially disappointing.
* We were never given a schedule of resort activities at check-in and only discovered them toward the end of our stay."