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Paradisus Cancún – All Inclusive

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Luxury
5.0 star property
9.2

Wonderful

Luxury all-inclusive property near El Rey Ruins

Located close to Museo Maya Trailhead and Luxury Avenue Shopping Mall, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar and a beach bar. Indulge in reflexology, a Swedish massage and aromatherapy at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace and shopping on-site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is RM1,709
RM2,087 total
includes taxes & fees
6 Jul - 7 Jul

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

  • Lagoon view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Two Bedrooms Master Suite

Balcony

Premium Two Bedrooms Master Suite

  • Lagoon view
  • 102 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Reserve Adults Only Master Suite – Ocean View

View from room

The Reserve Adults Only Master Suite – Ocean View

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Reserve Suite Sunset View Adults Only

Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Reserve Adults Only Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite – Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Reserve Master Suite Sunset View Adults Only

Living room

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Governor Suite

Premium bedding, free minibar, in-room safe, desk

Governor Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Suite Sunset View

50-inch LED TV with cable channels, books

Family Concierge Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Junior Suite Sunset View

View from room

Family Concierge Junior Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Two Bedroom Sunset View

View from room

Family Concierge Two Bedroom Sunset View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Two Bedroom Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Two Bedroom Ocean View

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

7.6 out of 10
Good
(124 reviews)
  • Lagoon view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

8.0 out of 10
Very good
(43 reviews)
  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Reserve Junior Suite Sunset View Adults Only

Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(15 reviews)
  • Lagoon view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Reserve Adults Only Junior Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite – Ocean View

8.0 out of 10
Very good
(11 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located on the beach, Paradisus Cancún – All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. Luxury Avenue Shopping Mall and La Isla Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Museo Maya Trailhead. El Rey Ruins and Teatro de Cancún are two other places to visit that come recommended. Discover the area's water adventures with jet skiing, kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours. Visit our Cancun travel guide
Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

What's nearby

  • Aquaworld
    Aquaworld
    5 min walk - 0.4 km
  • Nichupté Lagoon
    Nichupté Lagoon
    5 min walk - 0.4 km
  • Ballenas Beach
    Ballenas Beach
    16 min walk - 1.4 km
  • Aerial view of Iberostar Selection Hotel garden and Laguna Nichupte Lagoon in Cancun, Quintana Roo QR, Mexico.
    Iberostar Cancun Golf Course
    4 min drive - 2.5 km
  • Oasis Arena
    14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Restaurants

  • Tatish Restaurant
    11 min walk
  • McDonald's
    6 min walk
  • Cevicheria Condesa
    9 min walk
  • Chambao
    8 min walk
  • Rosa Negra
    5 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury all-inclusive property near El Rey Ruins
Located close to Museo Maya Trailhead and Luxury Avenue Shopping Mall, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar and a beach bar. Indulge in reflexology, a Swedish massage and aromatherapy at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace and shopping on-site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, along with cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • A local area shuttle, express check-out and babysitting (surcharge)
  • 4 outdoor pickleball courts, games and multilingual staff
  • Guest reviews speak highly of the family-friendly amenities, beach locale and pool
Room features
All 773 rooms include comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and free stocked minibars. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • 50-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Gastro Hall
  • Kao
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Cancún – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Cancún – All Inclusive?

As of 7 Jun 2026, prices found for a 1-night stay for 2 adults at Paradisus Cancún – All Inclusive on 6 Jul 2026 start from RM1,709, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Cancún – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Cancún – All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Paradisus Cancún – All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Cancún – All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include tennis, aerobics classes, cooking classes and more.

Where is Paradisus Cancún – All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Museo Maya Trailhead, Luxury Avenue Shopping Mall and El Rey Ruins. La Isla Shopping Mall and Teatro de Cancún are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Paradisus Cancún – All Inclusive Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 90 out of 122 reviews
Rating 8 - Good. 21 out of 122 reviews
Rating 6 - Okay. 4 out of 122 reviews
Rating 4 - Poor. 5 out of 122 reviews
Rating 2 - Terrible. 2 out of 122 reviews

Reviews

Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent food, drinks, amenities.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Curstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive, very clean resort! Food was good for an all inclusive!
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, pool was great, and staff was very helpful. Julie from guest services was especially helpful during our stay. Had a great time!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Sulamita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 6 days and I wish I could have stayed longer. The resort is absolutely stunning and the rooms were so nice! The staff is very very kind, helpful, polite and just make the experience ever better! Is most definitely in my top favorite places I have stayed.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierges, Galindo and Natalia were very efficient with their care and with making reservations with amazing restaurants. The hotel rooms were clean and the staff were all welcoming.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The ocean front room is GORGEOUS. All of the staff is super attentive and kind. Our next trip back will be to here.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable pool and excellent staff
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Liza Pius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, staff is good.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so beautiful. I would 100% go back. The service was amazing, friendliest staff ever. Food was amazing. The bartenders were great. Loved this place so much, wish we would’ve extended our trip longer if I would’ve know how great this place was
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We loved everything and especially the coffee shop and the ice cream place They are very thoughtful! They gave us a handmade gift before we left!!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 service. Amazing beach view suite. Room cleaned twice a day. Amazing staff. Great pool/beach.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! Staff was so friendly and welcoming. Loved it so much
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Shruti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities.
Stayed 6 nights in May 2026
Verified

8/10 Good

Cristopher Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was 5 foot deep with plenty of space, swim up open bar and slides for children in the pool for kids. Beautiful resort, the staff was amazing all kind and very helpful.Rooms were cleaned and organized we were given fresh towels everyday also a restock on snacks and water if we were running low on the items.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jesus Jovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this all-inclusive resort and had a wonderful experience overall. The property was beautiful, clean, and very well maintained. The staff throughout the resort were friendly, attentive, and always willing to help, which made our stay even more enjoyable. The food options were excellent with a good variety of restaurants and cuisines to choose from. We especially enjoyed the fresh breakfast selections and evening dining experiences. Drinks were consistently good, and service around the pool and beach was fast and welcoming. The rooms were comfortable, spacious, and cleaned daily. Overall, this was a relaxing and enjoyable vacation, and we would definitely consider returning in the future. We would recommend this resort to couples, families, or anyone looking for a stress-free all-inclusive getaway.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, if anyone gets credit. It’s all the Steph the waiters, concierge, front desk, housekeepers. Everyone is so kind and friendly.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Denise Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Paradisus Cancun resort and it was amazing. From the wonderful staff at the pool bar - Mitchel, Carlos, Juan and Isaie - kept our cups filled to the awesome entertainment at night by Giovanni (he is a vibe :), to the relaxing spa treatment with Ruth who was so accommodating and Daniela who gave the best 75minute massage to our concierge Carlos and newbie Jefferson to the front desk staff Janet. It was a perfect vacation for my family. Will definitely go again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly exceeded expectations, the varieties of restaurant was great with plenty of staff did not have to wait to be helped, extremely happy with our stayed. Roger
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time and experience! All the staff was great specially Aurelio, Victoria, Vyenna, Edgar, jorge with the activities. The room service was great. Our air consditioner was not working the first 2 days but they were so quick to check and fix it. The only downside we had was that everything closed too early and we don’t want to go every night to the strip at a club. We mainly wanted to enjoy our time at the resort.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Loved this place! We will be back for sure. We go to Cancun ALOT! :-) … and we have stayed at many resort. This is now in our top 3 for sure. It has been recently renovated and everything is new, clean, and nice! Pool is great for kids and adults too. We loved our beach facing Canabas! Food at the speciality restaurants is delicious! If you can upgrade to the concierge level… it is totally worth it. We had Galdino and Natalia help all throughout and it was so convenient! They set us up with a Sunset cruise that we had never done in our trips to Cancun… it was phenomenal to watch the sunset on the Lagoon on a boat. If you decide on this resort, you will love it! Overall 5 Stars!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
The concierge Omar was excellent. What stood out most about Omar was his personalized approach—they remembered our preferences and anticipated our needs before we even had to ask. Omar’s knowledge of the resort and surrounding area was impressive, and they offered great suggestions that made our trip even more memorable. Communication was always prompt, whether in person or via phone/message, which made planning incredibly convenient. Overall, the concierge service specially Omar exceeded expectations and played a huge role in making our vacation relaxing and enjoyable. I would highly recommend taking advantage of their services if you stay here.
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful place the view is amazing however did not like that the golf course wasn’t open to the guests for whatever reason, the bar at the hotel closed at 11 so at that time it’s kind of like ok time to go to sleep the pool bar closing at 5 or 6 is also not to my liking.Also first day we got there my group goes to the pool bar we hadn’t even had 1 drink when I asked for 5 shots one for each person in my group and I was denied getting a shot due to a random lady that I didn’t know being drunk I’m all for cutting people off if they’re too wasted but what did that have to do with us we had literally just asked for our first drink of the day. Also the food itself not the best but not the worst overall I give the place a 6.5 out of 10 nice place to relax and get away but could definitely do way better in many aspects
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Walisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I just returned from an incredible stay at Paradisus Cancún, and I cannot say enough wonderful things about the staff and service. A special thank you to our Family Concierge team, Alejandro and Rommel They were attentive, responsive, professional, and genuinely cared about making our stay memorable. Whether it was answering questions, assisting with reservations, or helping us navigate the resort, they consistently went above and beyond. They made us feel welcomed and valued from the moment we arrived until the day we departed. The entire staff throughout the resort was exceptional. From the restaurants and bars to housekeeping and guest services, everyone was friendly, hardworking, and eager to help. It is clear that Paradisus has built a culture centered around hospitality and guest experience. One suggestion I would love to offer is the addition of QR codes for staff tipping. We frequently found ourselves wanting to recognize and reward outstanding service, but we simply ran out of cash. There were several amazing team members we would have loved to tip and thank personally. A secure QR code option would allow guests to easily show appreciation to staff members even when they don't have cash available. I truly believe it would benefit both guests and employees. Thank you, Paradisus Cancún, for a wonderful graduation celebration trip with my daughter and her friend. We made beautiful memories and look forward to returning in the future.
Stayed 3 nights in May 2026
Verified

8/10 Good

Michiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. We stayed for 4 nights as a family of 4 (ages 8 and 9 + parents). 2. The zoning was cleverly executed; the areas for families with children and exclusively for adults allowed us to enjoy a relaxing stay. 3. The kids club staff were amazing, and our kids loved the diverse activities - water play, ancient instruments, art craft, dance, and more. I felt very secure to leave my kids, and they wanted to go back again and again. It was the perfect balance for a restful stay for parents. 4. The only downside was mosquitoes. My daughter was bitten 12 times, my son 5 times, and my husband and I were each bitten 4 times, mainly inside the building. And this happened despite my diligent application of insect repellent from the evening onwards, and even though I used a mosquito repellent inside the room. This was partly due to the season, and perhaps also because we stayed in a first-floor room. 5. Overall, my impression is that—with its magnificent scenery, pleasant staff, tastefully renovated building, and dining that offers good value for the price—this is a place I would happily recommend to my friends and their families.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay with our family (w/ young kids!). Facilities were beautiful and clean! Staff were very friendly and helpful. The highlight of our stay was our concierge, Fernanda, she was absolutely amazing and so helpful. She made our stay feel effortless and was so on top of things which made a big impact on our experience. She was in regular communication and easy to connect with, let us know of resort happenings daily, made all of our dinner reservations ahead of time, reserved us cabanas, set up a special welcome and later a birthday delivery for my husband, took care of everything related to our lagoon sunset cruise, and made sure we were taken care of completely from beginning to end. Our overall experience would not compare without her! She was so easy to communicate with and we saw her daily around the hotel. THANK YOU Fernanda, you're the best! Some opportunity for growth in the resort: not all of our friends had the same experience. Some of us were given welcome drinks upon arrival, others were not. Our concierge was fantastic, but our friends had the opposite experience and no service from their concierge. Some of us were given a coupon booklet for things around the resort, and others were not. Would be nice for consistent experience for all. The food could also be elevated. We tried most of the restaurants and buffet and it was okay but nothing too great, seems like a lot of the same basic food. We also wished we could take stuff to go and eat @ the pool
Stayed 4 nights in May 2026