This is my second time staying in this Hotel in a small Town, The first was alright, I met my basic expectation with regards to General Sense. The second time was a bit annoying. lots of kids playing, shouting, yelling around the Hallway and yet the staff seems dont give a care. Staff needs to implement the rules about the noise of other guest walking and talking and playing and hanging out on the stairways during the late Hours. It disturbs sleeping guests in unusual hours. …This is my second time staying in this Hotel in a small Town, The first was alright, I met my basic expectation with regards to General Sense. The second time was a bit annoying. lots of kids playing, shouting, yelling around the Hallway and yet the staff seems dont give a care. Staff needs to implement the rules about the noise of other guest walking and talking and playing and hanging out on the stairways during the late Hours. It disturbs sleeping guests in unusual hours.

A verified traveller from Victoria Canada stayed at GV Hotel Baybay

Posted 1 year ago

GV Hotel Baybay

Ruined our vacation; horrible service…

1 out of 5

We booked a Seaview Cottage room for a weekend trip, arrived after a long journey, and they put us in a tiny moldy room (with insects) in the back of the property - without saying anything about how we had paid for a better room. I then asked (had to ask repeatedly) about the "Seaview" cottage, and they finally told us they sold it to someone else. It looks like a large group came in and they "bumped" us. No loss for them; too bad for us. We then had to wait for the manager to wake up, and he couldn't care less that we traveled the long journey or that we made a prepaid reservation. No apology. He gave us a refund, but used the bad hotel exchange rate (we paid online in USD), so we lost money on the reservation itself. And of course, we had to pay for transportation to their remote location twice (there's no sign outside their resort) and wasted hours overall dealing with this mess. The worst part was the manager's attitude: he didn't offer any help in finding another hotel. His attitude was of absolute indifference and didn't apologize for screwing us. We wasted the rest of the day to find another hotel. Thanks for ruining our weekend vacation to Camotes. They don't care about customers or honesty. Seriously, trying to pass off a basic moldy dirty room hoping that we wouldn't notice that we paid for a better room? Oh, and false advertising in their listing online: they don't have WiFi. What kind of people run a business this way?…We booked a Seaview Cottage room for a weekend trip, arrived after a long journey, and they put us in a tiny moldy room (with insects) in the back of the property - without saying anything about how we had paid for a better room. I then asked (had to ask repeatedly) about the "Seaview" cottage, and they finally told us they sold it to someone else. It looks like a large group came in and they "bumped" us. No loss for them; too bad for us. We then had to wait for the manager to wake up, and he couldn't care less that we traveled the long journey or that we made a prepaid reservation. No apology. He gave us a refund, but used the bad hotel exchange rate (we paid online in USD), so we lost money on the reservation itself. And of course, we had to pay for transportation to their remote location twice (there's no sign outside their resort) and wasted hours overall dealing with this mess. The worst part was the manager's attitude: he didn't offer any help in finding another hotel. His attitude was of absolute indifference and didn't apologize for screwing us. We wasted the rest of the day to find another hotel. Thanks for ruining our weekend vacation to Camotes. They don't care about customers or honesty. Seriously, trying to pass off a basic moldy dirty room hoping that we wouldn't notice that we paid for a better room? Oh, and false advertising in their listing online: they don't have WiFi. What kind of people run a business this way?

A verified traveller from San Francisco stayed at Camotes Flying Fish Resort

Posted over a year ago

Camotes Flying Fish Resort