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Reviews of La Maison Zenasni

3 out of 5
La Maison Zenasni
Riddersstraat 10, Bruges

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 126 reviews" "
Rating 8 - Good. 42 out of 126 reviews" "
Rating 6 - Okay. 8 out of 126 reviews" "
Rating 4 - Poor. 3 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment in Brugge
We received no information on how to check in until I called after having to hunt down the phone number because the one on hotels.com was disconnected and got the code to enter the house less than 24 hours prior to our arrival. Requested parking and received no information about parking had to find our own parking once we arrived. Sent multiple messages on the hotels'com website but never received response. Apartment is a nice sized space and could be wonderful but has seen better days - hole in the sofa, all of the furniture is stained, looks dirty, plaster peeling on the walls, parts of the floor are soft and the beams underneath need to be replaced. There were plenty of mosquitos and other small bugs infesting the tub and sink. I know the ad says rustic - i would say in dis-repair. We woke up the next morning to no hot water which was fixed by the afternoon. We woke up Sunday morning and breakfast was not ready until 0900 and the internet was out. When we came back from our tour Sunday afternoon at 1400, breakfast items were still on the table including the milk for cereal and for coffee. Monday morning there was no breakfast at all - we waited until 9 when we had to leave to travel back home. Rooms left dirty from guests who had left the day prior. Not child friendly - on 3rd floor with low windows and no bars or screens. Great location close to everything. External picture shown is of private residence and not the B&B which is misleading.
Stayed 3 nights in Sep 2021
Response from Dominique on 12 Sept 2021
Dear Robertha, Thank you for your feedback. So sorry to read your review. On the one hand side I nearly do not recognise any of the things you describe, on the other hand I have to admit that you came on ‘Murphy-weekend’. First I went on a last-minute mission to work at a refugee camp. Secondly the lady who cleans the house (and was kindly taking care of the breakfast) got a message that her father was dying and understandably left for her country. Thirdly my son came over with a friend to help but was not properly briefed. All this to say I am really sorry for the hazzle you had to go through. I really would have loved to help you out on the spot myself. What can I do to repair this? Best wishes from Bruges. Dominique.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, proper Belgium property, that has been a family house for over 200 hundred years. It has undergone a sensitive make over to allow half the House to be used as a B&B. Our room was big, wooden floor boards, shutters comfortable beds with a seperate sizeable shower / toilet. I loved it. Our host was friendly and helpful with a continental style breakfast provided every morning in a big period style living / dining area. The front of the house (inside) was a little dark, the back was where all the light and colour was. If you want to experience how the wealthy of past days lived, this is a place to book 😊
Stayed 3 nights in Dec 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and cozy
We really enjoyed ourselves and our first stay in Bruges. The hotel has an old-world vibe to it, and has been preserved well. Breakfast was great and the staff/owners are helpful and friendly, ready to give good advice for the city. I only wish we could have stayed longer!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a lot of carácter and location is great.
Stayed 2 nights in Oct 2019

8/10 Good

Bob, Salt Lake City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely space and location. The breakfast was great too.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Large room with plenty of space. On reasonably quiet street. Very accessible to main square and other sites. Breakfast was minimal and breakfast room cold.
Stayed 2 nights in Sep 2019

10/10 Excellent

Keener, California

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We will stay here every time we are in Brugge even if w have to Chang our trip dates for availability. Wonderful people. Perfect location and great “feel”..Don’t expect five star glitz. Just history and cleanliness and class and comfort. Can’t go wrong.
Stayed 3 nights in Sep 2019

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Chia-horng

Liked: Cleanliness, room comfort
Not satisfied
We didn't know we should get in the door with code and we did't get the code so we waited outside until someone living next door opened the door for us. In addition, the condition of the old property was not good. Besides, we've got so many mosquito bites. Breakfast lacked variety, too.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Historical setting in Bruges
Great historical character, accommodating host, perfect location for exploring Bruges. Only complaint was the lack of hot water, and the number of stairs might be difficult for some. We loved it though. So much better than a sterile, modern hotel. Good breakfast. I would like to see a curtain added on the window in the door separating bathroom & bedroom. (blue stripe room)
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Property is old and very quaint. Floors are very rough and uneven, which was fine for us it could be an issue for some. Well located. Generally quiet neighborhood, which meant when someone was loud outside you really heard it. It was hot when we visited and the beds have only heavy comforters on them, which made sleeping hard. As with most places in Europe there were no screens on the windows and we got eaten alive by mosquitos. A fan in each of the bedrooms and the living room would have been nice. Our apartment had a kitchen but it’s not well stocked - not even coffee for the coffee pot. The bathroom was off the kitchen, a separate toilet and then sink and shower - both spaces were quite small. There were only 2 hand towels for 4 people and the shower didn’t function well - the hand held shower head kept falling off. There was a decent binder for the town and the breakfast was Contintenal but had choices. We also didn’t hear other guest except when they walked right by our door.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The white room is huge, so much space for a family. Excellent location, really could not be in a better location. Would definitely stay again.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming and nice breakfast. Hosts hard to reach and don’t mind climbing stairs
Stayed 2 nights in May 2019

10/10 Excellent

Mary T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TWO NIGHTS AND A DAY IN BRUGES
Our stay in Bruges was everything we had hoped. Taking Rick Steves’s advice, we booked two nights, giving us a full day to explore the city. La Maison Zenasni was conveniently located, yet on a quiet street. The bonus was being near the Belgian Pigeon House, one of the best restaurants we have ever enjoyed in Europe.
Stayed 2 nights in May 2019

10/10 Excellent

Maurya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Jennifer, San Diego, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic building close to the Markt, but located in a quiet cental area. My family took the 2 bedroom suite which was large. They also offer a continental breakfast with bread, cheeses, jams, coffee, tea, etc. Great place!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location was great. Check in was odd., beacause no one is there and you just follow email instructions. We had a difficult time locating the B&B, besuse there is no sign on the front and the picture on the website is of the back court yard you never see.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small b&b handy for the centre of brugges. We were in the blue room. Shower in there a little awkward as over the bath and tended to leak through shower curtain. Bed comfy. Breakfast was a good sweet spread.
Stayed 3 nights in Apr 2019

8/10 Good

Dale

Liked: Cleanliness, staff & service, room comfort
Traditional so don’t expect high end finishes
Great location just off the bustling centre and walking distance from most of the major tourists attractions. We stayed in the White suite BIS as it’s known, large open living area / kitchen and 2 separate bedrooms including a large bathroom...great for the the kids. At €200 a night it’s about right, we were there during the April school holidays from a Fri-Sun but don’t expect high end finishes in the property as it’s “rustic” with squeaky wooden floors; no double glazing (which means you can hear people talking / singing in the street like we did at 2am on Sat night!) and the bathroom needs updating. It’s well equipped but lacks small things like good quality towels; a large bin in the kitchen; curtains in the bathroom etc. The breakfast is adequate (continental style) and included in your stay. Overall a nice place to stay for a short weekend and despite the niggles we would consider staying there again in future.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the centre but on a quiet street. Lovely old building, full of character. We had the white suite which was perfect.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Maison was cute and cosy. Very Clean and served a lovely little Belgium breakfast!
Stayed 2 nights in Jan 2019

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant In Bruges
La Maison Zenasni is such a beautiful and fantastic place to stay. The location is perfect. The house is no more than 5ish minutes walk to the main square but tucked down a quiet side street. The hosts are friendly and helpful and I couldn’t recommend this B&B enough. I didn’t want to leave
Stayed 2 nights in Oct 2018

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
Beautiful suite with lots of room to spread out. Very comfy bed. Historic mansion converted to a small hotel. Beautifully decorated rooms, great location in the heart of Brugge.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Romantic and iconic
Amazing location and lovely place! My room was amazing and my bed super comfortable. The furniture is so cute and matches with the location
Stayed 2 nights in Aug 2018

10/10 Excellent

emma, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very friendly and accommodating. Rooms were lovely and clean and very spacious. Beautiful house. Breakfast basic but nice
Stayed 2 nights in Aug 2018

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Staff & service
.
Our stay was good but only because we spent as little time at the hotel. The room was lovely and large. Unfortunately for us there was no kettle in the room, we also managed to flood the bathroom due to the lack of wall fixing for shower and bath very narrow so curtains clung to you as you moved. Breakfast wasn't for us. We felt we couldn't relax being sat with other residents at the same table.
Stayed 3 nights in Aug 2018

10/10 Excellent

Steffanie

Great room, wonderful location.
Stayed 2 nights in Aug 2018

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Bruges
We had a family room - tons of space, great for kids in one room, adults another and also a common room and kitchen. Easy to walk to all “must see sights”. Breakfast was fantastic. Would stay there again.
Stayed 2 nights in Jul 2018

10/10 Excellent

Ann, northern ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic weekend break in bruges
La maison zenasni was quirky and was perfect for my family visit to bruges. Huge apartment with wonderful facilities for 4 adults. If you are with teenage children this is the place for you.
Stayed 3 nights in Jun 2018

10/10 Excellent

Caty, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the most charming, friendliest hotels I’ve stayed in. My two friends and I booked the room for a weekend based on location and cute pictures. Well as soon as we opened the door we were taken aback and felt like we were entering a mansion from long ago. From the authentic rooms to the morning breakfast we could not have asked for a better stay. The room was spacious, more like we were in a big apartment, the daily breakfast delicious, the staff and owner beyond helpful and courteous, clean, and located on a quiet street yet only steps to the middle of everything in Bruges. I will definitely be back!
Stayed 2 nights in Jun 2018

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the main square. Large room, nice breakfast spread.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We absolutely loved the accommodation. The only reason I haven't given "excellents" across the board was the rather surly housekeeper. In the grand scheme of things, a very minor issue...I just wanted to explain the mark.
Stayed 3 nights in May 2018

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top for location and atmosphere.
Great location, good accommodation, great continental breakfast presented on a large table, where we sat and ate with the other guests; great for swapping experiences and picking up tips. Whilst the street was not a busy street, sound from outside could easily be heard, therefore not for light sleepers.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay in Brugge
Our stay at La Maison Zenasni exceeded expectations. Our family of four was more than comfortable in our accommodations, the White Room apartment. It was just the right amount of rustic-luxury and quite cozy. The breakfast was fresh, local, and perfect. Delicious coffee, too! Location was great, walked from train station and too all the sites. Would highly recommend and will return when in Brugge again!
Stayed 2 nights in Dec 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite place
This place is truly charming so we’re the people , all very local , warm , clean , just nothing could of been better thank you alll.
Stayed 2 nights in Dec 2017

6/10 Okay

Johan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Weekend away
Location was perfect. There was a problem with the toilet system that left a bad smell in the room. We reported the problem but nothing was done about it.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good location and ideal for us and our two grand daughters
Stayed 2 nights in Jul 2017

10/10 Excellent

Chloe, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run B&B : charming
We had a lovely stay in this charming family run B&B. Close to the centre of Bruges, but far enough out to be quiet. Beautiful old house, with a lovely breakfast each morning. Clean rooms, simply decorated, but comfortable, and with everything you really need. We would stay here again if re-visiting Bruges.
Stayed 2 nights in Jun 2017

10/10 Excellent

Bob, Leonia, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully Renovated Comfortable B&B
We stayed three nights at La Maison Zenasti, close to the Burg and Market Square in Bruges. We were assigned a two-bedroom suite with living room, full kitchen and bath. Zenasti is a beautifully renovated 17th Century church that has all modern conveniences, while maintaining the rustic charm of the original building (exposed beams, windows that open, hardwood floors). It is situated very close to Bruges' Market Square (5-minute walk) on a quiet residential street. There are beautiful gardens in the rear of the building. Breakfast was quite good.

10/10 Excellent

Fina, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in every possible way
The appartment was absolutely lovely, spacious, comfortable. At walking distance from the center. Warm and helpful home owners as well. 100% recommended!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ajay kumar

Disliked: Staff & service
Big let down
A let down . only thing good was a huge room badly kept ! Garden lawn shown in picture is private !! No tea coffee in room bad breakfast no shampoo soap provided

10/10 Excellent

Kate, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Stayed in the white room for a long weekend with friends. Beautifully decorated and really close to the centre. Perfect break away would definitely recommend this place and would love to return.

10/10 Excellent

Selma, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old house in great location
Spent 2 nights in this very beautiful and comfortable b&b. Centrally located and delicious breakfast included. Children welcome.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful house full of character, a great host
We stayed here for 2 nights during the October school break. I'm so glad we did. For the four of us including our 2 girls, the white suite was perfect. Separate bedrooms with a lovely kitchen and tidy living room. "Every morning the breakfast is different" - the other guests told us; they were right. We loved breakfast here with fresh coffee, pastries, homemade cake, fresh bread, etc. The house is stunning, with highest ceilings and wonderful original features. The dining room with its enormous oval window looking out onto the rear garden is a special delight. We were made to feel very welcome and the host was more than helpful. When we come back to Bruges, we will certainly stay here again.

10/10 Excellent

Louise, Stourbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic setting in a beautiful city
The house was beautiful, opulent and yet homely, our room was the smallest there but still more space than we could ever need and wish for, breakfast was perfect, and the staff we're extremely friendly and helpful.