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"The pictures don’t do it justice! What a stunning property. My mother and I had such a special trip together here! Truly felt like we were staying in a palace. Beds were comfortable, rooms were spacious and quiet even facing the street, the spa facilities were amazing after walking around all day, and the location was perfect! Right in the middle of the action, just footsteps away from all the shops and attractions. The only thing that would have made this stay even better would be slight improvement in the reception and cleaning services. For Reception, you had a hit a bell for someone to come out and there was no one to help us bring our bags to our rooms. My mother has a bad hip and it would’ve been nice if someone was there to help her. When we came back to our room after the first day, the towels hadn’t been refreshed that had been on the floor and water bottles weren’t refilled. Just a few simple touches that could have made the stay even more wonderful, but in no way took away from the beauty of this hotel."

"The hotel was beautiful and very well placed to explore Bruges The staff were helpful The room was small but clean Unfortunately there were no tea/coffee facilities in the room which was very disappointing. There was a machine in the foyer that you had to pay for which I thought was cheeky. Furthermore it stopped working! Also our tv had no internet so no Netflix 🙁"

"Bed bugs. Need I say more?"

"The staff were wonderful and kind. The room was clean, simple but well kept, and it was a really affordable option. Right next to a train station which you can use to get into Brussels central. The buffet breakfast was lovely and got us fuelled up each morning. Would definitely stay here again!"

"Breakfast was delicious, great view of canal. Staff very friendly and helpful "

"Staff was very helpful. What we do not like - to have sink in in the room, also the size of the sink- sorry it is too small."

"not in palace"

"False fire alarm in middle of the night. Poor emergency management. Noisy building work starting @ 07:00 in the morning. Never again"

"Good Breakfast. Ok Rooms."