Bar (on property)

Reviews of Hampton by Hilton Bristol City Centre

3.5 out of 5
Hampton by Hilton Bristol City Centre
Bond Street, Bristol, England

Reviews

8.4

Very good

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 374 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Declan

Stayed 1 night in Jan 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2023

2/10 Terrible

Patrick

Stayed 2 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for you review!

4/10 Poor

Charlie

Stayed 1 night in Mar 2023
Response from Mark on 6 May 2023
Thanks for you review!

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Marian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that ticks the boxes
Friendly and welcoming staff. Convenient location. Comfortable beds and clean rooms. Abundant breakfast choice.
Stayed 1 night in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to historic area.
Stayed 1 night in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

2/10 Terrible

James

Stayed 2 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for your review.

8/10 Good

Miss

Stayed 1 night in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

2/10 Terrible

Thanongsitt

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
given the room that was not prepared twice. The staff and manager on duty were not attentive and seemed to ignore the issues, blaming their own system. Our room smelled so bad and was old and outdated. The only thing the manager on duty said was "What do you want me to do". Also, the health issue, the staff who checked us in kept coughing, looked like she had a cold or something that could spread the virus to guests.
Stayed 1 night in Apr 2023
Response from Mark on 6 May 2023
Thanks for you review.

6/10 Okay

Paul

Stayed 2 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little town
Once we figured out the surroundings, everything was within walking distance.
Stayed 4 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast choices
Stayed 1 night in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

10/10 Excellent

Irving

Stayed 3 nights in Apr 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

2/10 Terrible

Sergios

Stayed 3 nights in Apr 2023
Response from Mark on 12 Apr 2023
Thanks for the review. We are sorry to see that you did not enjoy your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mark on 12 Apr 2023
Thanks for the review!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mark on 12 Apr 2023
Thanks for the review!

10/10 Excellent

Sri Wahyuni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mark on 12 Apr 2023
Thanks for the review!

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mark on 12 Apr 2023
Thanks for the review!

8/10 Good

Steven

Stayed 1 night in Mar 2023
Response from Mark on 6 May 2023
Thanks for taking the time to review your hotel experience. We hope you enjoyed your stay with us!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Was ok but there room was extremely dust and my partner had trouble breathing due to illness
Stayed 2 nights in Mar 2023
Response from Mark on 31 Mar 2023
Thanks for the review and we're sorry to hear that you found your assigned room to be dusty. I do hope that you reported this during your stay as we would have sent our housekeeping team to re-service your room and give it an extra deep-clean given your partners illness.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
Very pleasing large room. Ask for a corner room if you want some space.
Stayed 2 nights in Mar 2023
Response from Mark on 31 Mar 2023
Thanks for the review and for scoring us a 10/10!

10/10 Excellent

Fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. The room was clean and looked great. The staff were absolutely friendly and welcoming. Would definitely recommend.
Stayed 3 nights in Mar 2023
Response from Mark on 31 Mar 2023
Thanks for the review and for scoring us a 10/10!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mark on 31 Mar 2023
Thanks for the review!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed very uncomfortable
Bed was extremely uncomfortable. I wasn't able to sleep very well. Breakfast wasnt very nice.
Stayed 1 night in Mar 2023
Response from Greg on 21 Mar 2023
Thanks for your review.I'm sorry to hear that you didn't fully enjoy your stay in our hotel. Please be assured that we have noted your comments and have shared them with the team so that we can learn from this and continue to improve our service.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent enough
Nice staff, quiet and decent breakfast. Beds not great
Stayed 1 night in Mar 2023
Response from Greg on 20 Mar 2023
Thanks for your review.I'm sorry to hear that you didn't find our beds comforable.

6/10 Okay

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaners knocked on the door 3 times in the morning and just came into the room without checking once.
Stayed 1 night in Mar 2023
Response from Greg on 20 Mar 2023
Thanks for your review.I have passed your comments to our housekeeping manager to review it with her staff.I'm really sorry if this caused any disturbance to your stay.

4/10 Poor

Kim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Although it states parking is available this is at an additional charge in a secure carpark. I paid over £20 for the night and my car was ransacked. Emailed the hotel and have not received a reply. Receptionist had a set patter which she delivered to my daughter whilst ignoring me who was paying. A real shame as other hilton hotels have exceeded our expectations
Stayed 1 night in Mar 2023
Response from Greg on 20 Mar 2023
Thanks for your review.I'm sorry to hear that you had an issue at the NCP adjecent to our hotel. I hope you were able to get in contact with them to help you.

8/10 Good

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
English Breakfast disappointing,
Stayed 3 nights in Mar 2023
Response from Greg on 15 Mar 2023
Thanks for your review.I'm sorry to hear that you didn't enjoy our complimentary hot breakfast.We offer a selection of hot and cold items and usually get positive feedback. It would be good to know what is it that you found disappointing in particular.

8/10 Good

WAI HO ANDEY

Stayed 5 nights in Mar 2023
Response from Greg on 16 Mar 2023
Thanks

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It ticked all the boxes. Just what we needed at the right price. Only down side was the bed was quite small other than that it was clean and comfortable
Stayed 1 night in Mar 2023
Response from Greg on 14 Mar 2023
Thanks for your review!

8/10 Good

Vithushini

Stayed 1 night in Mar 2023
Response from Mark on 12 Apr 2023
Thanks for the review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Greg on 14 Mar 2023
Thanks

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not the best stay
Perfect location for exploring the city! The hotel and room were very clean and staff were very polite. Sadly the bed was awful we both had bad backs and unable to sleep, asked for an extra duvet and this still did not make it comfier. Pillows were also hard and over used. Our shower did not also drain properly. Overall was quite disappointed. Our room also smelt of smoke when we opened the curtains and had an awful view of a dirty roof.
Stayed 2 nights in Mar 2023
Response from Greg on 13 Mar 2023
Thanks for your review.I'm sorry to hear that you didn't enjoy your stay with us and thank you for bringing the above issues to our attention.Please be assured that we have taken your comments on board and have shared them with the our team so that we can learn from this and continue to improve our service.

10/10 Excellent

Jan

Stayed 1 night in Mar 2023
Response from Greg on 13 Mar 2023
Thanks

10/10 Excellent

Fiona

Stayed 1 night in Mar 2023
Response from Greg on 10 Mar 2023
Thanks

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Bathroom disabled friendly.
Stayed 2 nights in Mar 2023
Response from Greg on 9 Mar 2023
Thanks for your review.

10/10 Excellent

Kieran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hampton by Hilton
Had a wonderful time and I’m so happy they followed through with the special request! Absolutely made the trip and can’t recommend this hotel enough!!
Stayed 2 nights in Mar 2023
Response from Greg on 9 Mar 2023
I'm happy to hear that you enjoyed your stay in our hotel. Thanks for you 10/10 review!

10/10 Excellent

Stephane

Stayed 3 nights in Feb 2023
Response from Greg on 1 Mar 2023
Thanks

10/10 Excellent

PHILIP

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly check in staff. Clean room and good breakfast
Stayed 1 night in Feb 2023
Response from Greg on 28 Feb 2023
Thanks for your review

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Greg on 28 Feb 2023
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Greg on 27 Feb 2023
Thanks

4/10 Poor

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was smelly. No fridge in room, below parr. Wouldn’t stay there again
Stayed 2 nights in Feb 2023
Response from Mark on 26 Feb 2023
Thanks for taking the time to share feedback following your recent stay with us here at the Hampton by Hilton Bristol City Centre hotel.Firstly, I am sorry to hear that your assigned room was "smelly". I do hope that you reported this matter to our duty team as we would have either sent Housekeeping to investigate and resolve or offer to move you to an alterative room. Regarding your comment about the lack of an in-room fridge in your room, at this property, we do not offer this amenity although we are happy to store medicines or small items in our staff fridge upon request.In closing, we are sorry that you would not choose to stay with us again but do hope that in the future, you might reconsider us.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2023
Response from Mark on 26 Feb 2023
Thanks for the review!

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
Awful service and stay.
Although the room was very nice - it was very dusty. The service i received from more than 3 members of staff was appalling. It took 25 minutes to check in. It was 11pm by the time the checkin process was completed and was advised that food places close 10pm. I chose to to have the only available option to me, a pizza (which was not worth the price). Upon collecting it i was ignored (even though the colleague had called me to come out of the room to collect it). Requirements for parking isnt clear and NCP car park has Holiday Inn on it. Staff did not apply the duscount agreed to the car park as i use the NCP app- this wasnt clear or advertised. This process also took along as the member of staff was unsure, and said none of his colleagues know the answer to the discount application (without even asking them!). I left an item as i was in a rush to get out and called reception within 15minutes - i did not receive a response until 5 hours later. And by this time, i had left Bristol. Even though i had emailed as per their instruction leaving my contact details. Genuinly disappointed and will not be staying here again. Staff training and service require significant improvement.
Stayed 1 night in Feb 2023
Response from Greg on 27 Feb 2023
Thanks for your review.I'm very sorry to hear about your experience in our hotel; I have discussed your comments with the team to ensure that we provide information promptly to our guests.Bristol city centre has various parking options. We provide a generous 25% discount for our guests who park at the NCP St. James Barton. I'm afraid we don't have any control over the various promotions and attached terms and conditions that they might offer online.In closing, thank you for your stay and we hope to welcome you back in our hotel in the near future.

6/10 Okay

Colin

Travelled with partner
Liked: Staff & service
Bit disappointed with room, sheets had hairs, marks and tears. Common areas are very basic. Breakfast was nothing special. Definitely the lower end of its star rating. Didn’t feel the price reflected the experience.
Stayed 1 night in Feb 2023
Response from Mark on 26 Feb 2023
Thanks for taking the time to share feedback following your recent stay with us here at the Hampton by Hilton Bristol City Centre hotel.We were sorry to read that you were disappointed by your assigned room, finding the quality and cleanliness of the bedding to be sub-par and not to our usual Hampton standard. Likewise, we are sorry that you found the design and aesthetic of our lobby and common areas to be 'basic and that our complimentary Hampton breakfast was 'nothing special'.In closing, we thank you for your feedback and have shared your comments with our Operations team for review.

10/10 Excellent

Ashfaq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and easy access to central shopping area
Stayed 5 nights in Feb 2023
Response from Greg on 24 Feb 2023
Thanks

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, nice clean room & free breakfast.
Stayed 1 night in Feb 2023
Response from Greg on 24 Feb 2023
Thanks